Treaty Oak Property Management, LLC Knowledge Base

General Info/Policies

  • General Policies
  • Roles, Employee Contact Info, Schedules
  • Glossary of Terms/Acronyms
  • Sick Leave / PTO - General Policies + How to Request **USE BP DOC**
  • Daily Suggestions for Problem Solving in Property Management (Problem Solving - Always Propose a Solution!)
  • Cause and Effect Analysis (Fishbone Diagram) - (Problem Solving - Always Propose a Solution!)
  • Decision Matrix (Problem Solving - Always Propose a Solution!)
  • The 5 Whys (Problem Solving - Always Propose a Solution!)
  • Employee Onboarding Checklist (For Management)
  • Fair Housing Laws
  • KPIs
  • Two Tokens Theory of Customer Service
  • Basecamp Best Practices
  • VA Pay & Confidentiality Policy
  • How to Write and Update Wikis

Categories

  • General Info/Policies
  • Leasing Coordinator: Marjorie & Adelfa
  • CEO: Adrienne Laosa
  • Property Manager/Assistant PM: Jake Howdeshell
  • Field Tech: Sofia Perez
  • Operations Coordinator: Paulo Dela Pena
  • Maintenance Coordinator: Fred Fornilos
  • Tenant Walkthroughs
No results found

© Treaty Oak Property Management 2025. Powered by Help Scout