General Info/Policies

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• General Policies
• Roles, Employee Contact Info, Schedules
• Glossary of Terms/Acronyms
• Sick Leave / PTO - General Policies + How to Request **USE BP DOC**
• Daily Suggestions for Problem Solving in Property Management (Problem Solving - Always Propose a Solution!)
• Cause and Effect Analysis (Fishbone Diagram) - (Problem Solving - Always Propose a Solution!)
• Decision Matrix (Problem Solving - Always Propose a Solution!)
• The 5 Whys (Problem Solving - Always Propose a Solution!)
• Employee Onboarding Checklist (For Management)
• Fair Housing Laws
• KPIs
• Two Tokens Theory of Customer Service