Roles, Employee Contact Info, Schedules


CEO: Adrienne Laosa - adrienne@treatyoakproperties.com

Schedule: 9-5pm, M-F

  • Vision
  • Company promotion

Communication to direct to Adrienne:

  • In general, it's best to escalate to the PM as a first step. The PM will escalate to Adrienne when needed. Very little should be directed to Adrienne regarding day-to-day operations. Adrienne focuses on vision, strategy, and growth. If it does not related to vision, strategy, or growth, please contact the PM instead; the PM will then determine if it needs to go to Adrienne.
  • What should go to Adrienne:
    • Questions regarding company policy or high-level operations that impact the company broadly should go to Adrienne, but only after contacting the PM first. This allows Adrienne time to focus on growing the company and improving the team.
  • What we should silo away from Adrienne so she can focus on her work:
    • Lease negotiation questions
    • Questions regarding specific applications
    • Any other items that a PM can reasonably handle
    • Tactical-level operations questions (these should go to the PM and Alex).


Property Manager (PM):

**IMPORTANT: Adrienne is acting as temporary PM until we bring in our new PM

The Property Manager at Treaty Oak is responsible for overseeing all aspects of residential property operations, including owner onboarding and owner communication, and high level maintenance. This role requires strong decision-making, accountability, and a proactive approach to protecting client investments. The Property Manager reports directly to the CEO.

  • Owns all owner communication, reports to Adrienne
  • Owner Onboarding
  • Onsite/landlord walk-through
  • Security deposits
  • Listing Launch Communication 
  • Maintenance Approval / High Level Maintenance / Make-ready authorization
  • Lease approvals
  • Annual Renewals
  • Oversee EOY Accounting 
  • Additional Team Support:
    • Supports CEO as needed
    • Prepares necessary marketing content and materials for TOPM 
    • Supports APM Help with inquiries
    • Updates HelpScout / AppFolio / Ops documents with necessary documentation
    • Responsible for clear communication with the TOPM team  in order to execute efficient property and client onboarding.
  • Responsible for all in TOPM bound lead conversion and follow up via FUB daily 
  • Owns entire relationship with all owners during onboarding until property is leased
  • Executes PMA and Next Steps Onboarding process
  • Intro Video Calls
  • Owner Onsite Visits
  • Manages SOI / gifting for agents & owners
  • Handles owner escalations if necessary

Communication to direct to the PM:

  • Security deposit related communication should be forwarded to the PM. These are high consequence items, so it's best to hand it to the PM so they can give it their full attention
  • Lease term negotiation: if an agent wishes to negotiate lease terms (pricing, free rent, asking us to provide appliances/repairs/updates prior to move in), then direct these questions to the PM.
  • Pet Approval: if an agent's client(s) have a pet that falls outside of our approved parameters, please direct this to the PM.
  • Other questions: If you're unsure of how to proceed with a unique situations that arises, you can generally ping the PM for guidance. They'll then give you insight. Please be prepared to make changes to wikis and/or BC task lists based on their insights. Please always provide a proposed solution when you ping them with questions.
  • Landlords interested in our services (or existing landlords who mentioned they would like to add another property to their portfolio) should be directed to the PM. Please email the PM directly and let them know the owner name. Please do NOT just tell the owner to contact the PM of their own accord. The PM must be directly notified that a landlord is interested in services, and please provide the PM with the landlord's contact info and any information related to the landlord's request.


Assistant Property Manager (APM): Jake Howdeshell - jake@treatyoakproperties.com

Schedule: 9-5pm M-F

The APM supports the PM and CEO on leases, tenant approvals, move ins, move outs, maintenance approvals. In general, you can contact the APM before contacting the PM or CEO.


Communication to direct to the APM: Anything pertaining to the following:

  • Leases 
  • Tenants
  • Move-Ins (existing owners)
  • Move-Outs (existing tenants)
  • Maintenance approvals up to $500 (with the goal of approving these while the vendor is onsite)
  • All Field Tech related tasks (utility bill payments, mail, check deposits, Welcome Walk-Throughs)

Leasing Coordinator (LC)

Schedule: 8-5pm M-F

We have two LCs:

LC1 (Prelistings): Marjorie Alcoran - marjorie@treatyoakproperties.com

LC2 (Apps + Leasing) Adelfa Fornilos - adelfa@treatyoakproperties.com

Division of Labor: https://treaty-oak-property-management-llc.helpscoutdocs.com/article/291-leasing-coordinator-division-of-labor

Schedule: 8-5pm M-F

The Leasing Coordinators support the Property Manager in day-to-day operations, handling all tenant and some owner communication, coordinating marketing/leasing and renewal processes, and lease management. The Leasing Coordinators report directly to the Property Manager.

  • Owns all tenant communication 
  • Annual Renewals Assistance
  • Admin support
  • Owns application process
  • Lease launch - MLS / Matrix / Sync Appfolio
  • HOA/Lease violations
  • Tenant Swap/lease amendments
  • Monthly Delinquency reports / Late Payers /Notice of Breach of Lease

Communication to direct to the LCs:

  • Application related questions should be directed to LC2
  • Questions about tenant-move in items or leases we're actively preparing go to LC2.
  • Active listing related questions/communications should be directed to LC1. If the property is not active or if the question is related to an application, these should go to LC2, not LC1.
  • Price reductions go to LC1.
  • Changes to listings or problems with an 'Active' listing go to LC1.


Maintenance Coordinator (MC): Fred Fornilos - fred@treatyoakproperties.com

Schedule: 8-5pm M-F

The Maintenance Coordinator manages all repair and WO requests across the portfolio. They also execute annual make-readies and support the annual inspection project. The Maintenance Coordinator reports directly to the Property Manager.

  • Make readies
  • Utilities / Bill Pay
  • Vendor Bill Pay
  • General Maintenance & tenant inquiries
  • Annual Inspections scheduling

Communication to direct to the MC:

  • Repair request/makeready items go to the MC.
  • If someone calls/emails in with problems at a property, direct this to the MC.


Operations Coordinator (OC): Paulo Dela Pena - paulo@treatyoakproperties.com

Schedule: Thursday through Monday, 8:00 AM to 5:00 PM Central Standard Time (CST).

The Operations Coordinator (or OC for short) is our swiss-army-knife operator. Versatile, they are trained across maintenance coordination, admin support, MLS listings, LC1/LC2 workflows, and tenant communications.

Importantly, they handle our Weekend support operations; they monitor and cover all critical items on Saturdays and Sundays when the rest of the team is out, ensuring that we address emergency work orders and last minute showing inquiries.


Communication to direct to the OC:

  • The OC handles overflow from the other roles + weekend support.
  • The OC is also available to support any role in the organization as needed. If you're slammed, or you need coverage for a sick day/holiday, you can generally get the OC's help for this.


Field Tech (FT): Sofia Perez - sofia@treatyoakproperties.com

Schedule: 9-5pm M-F

The Field Tech at Treaty Oak is on-site support for property inspections, tenant welcome walk-throughs, make-readies, operational tasks/bill pay, tenant support, serving as the eyes and ears in the field for the management team. The Field Tech reports directly to the Property Manager.

  • Tenant Welcome Walk-throughs / pre-checks (main thing)
  • Annual Inspections
  • Vacancy Walks
  • Utility Bill Pay — when it must be paid in person at HEB – 2 hours/week
  • Regus – weekly pickup of whatever is mailed there - 1 hour/week
  • Event Setup - as needed
  • Some Canva marketing - as needed

Communication to direct to the FT:

  • Issues with lockboxes/keys go the FT, when an LC cannot resolve it. Many problems can be resolved by the LC. If there's an issue with a lockbox or key that requires on-site support (and SignOtter cannot fix it) then these should go to the FT. For example, if a lockbox will not open, or there's inexplicably no key in a lockbox, these should go to the FT.
  • Some tenant-move-in related questions may be directed to the FT when the LC2 cannot resolve them.
  • FT handles movein/moveout walkthroughs, and meets with tenants when they move in. Direct communication related to these items to FT.


TOPM Support


The following vendors support TOPM in various capacities, but are not TOP employees.


Accounting: Anna - anna@apmhelp.com

Anna works with APM Help, which is the bookkeeping service we use.


Handles the TOPM Trust Account and Money Market Account:
  • owner ledgers
  • owner payouts 
  • tenant ledgers
  • security deposits
  • tenant move-ints & move-outs
  • pet deposit
  • late fees
  • app fees
  • NSF fees
  • HOA Violation Fees
  • Vendor Payouts
  • 1099 Accounting for owners
  • Year End over statements
  • utility payments

Communication to direct to Anna:

  • Accounting related items
  • Appfolio charge related items
  • Invoices
  • Issues with tenant portals related to payments

Complete Controller: Allison - treatyoakpm@talk2cc.com

Handles the TOPM Operating Account

  • Payroll
  • Insurance/mileage reimbursement
  • Treaty Oak Marketing expenses (photography, events and marketing supplies)
  • New signs/lockboxes
  • Lease Commission Invoices / W9

Walt Sizemore: sizemorehomeservice@yahoo.com / walt@treatyoakproperties.com

Walt is a handyman, he supports us on makereadies.


Communication to direct to Walt:

  • Direct makeready items to Walt.
  • Walt handles much of our work orders. If he's listed as the vendor for a work order, please contact him.

Operations Support: Alex Glidden - a@alexanderglidden.com

Schedule: 9-5pm M-F

Alex supports operations in various capacities on a part-time, contract basis. Operations Support reports directly to the CEO. Duties include:

  • Updating Helpscout documentation
  • Implementation of special projects or new initiatives
  • Hiring and training support
  • Misc project management

Communication to direct to Ops Support:

  • Direct all questions, edit requests, or proposals regarding HelpScout documentation or Basecamp task lists to Ops Support.
  • Direct all questions regarding team collaboration or system questions to Ops Support.
  • Alex is a catch-all for misc projects and you can often default to pinging him if you're not sure where communication should go.

Org Chart


You may view the org chart below to get a sense of who reports to who and who is available for first-line support for any questions each role may have!

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