Roles, Employee Contact Info, Schedules


CEO: Adrienne Laosa - adrienne@treatyoakproperties.com

Schedule: 9-5pm, M-F

  • Vision
  • Company promotion


Property Manager (PM): TBD

Schedule: 9-5pm M-F

The Property Manager at Treaty Oak is responsible for overseeing all aspects of residential property operations, including owner onboarding and owner communication, and high level maintenance. This role requires strong decision-making, accountability, and a proactive approach to protecting client investments. The Property Manager reports directly to the CEO.

  • Owns all owner communication, reports to Adrienne
  • Owner Onboarding
  • Onsite/landlord walk-through
  • Security deposits
  • Listing Launch Communication 
  • Maintenance Approval / High Level Maintenance / Make-ready authorization
  • Lease approvals
  • Annual Renewals
  • Oversee EOY Accounting 


Owner Success Manager (OSM): TBD

Schedule: 9-5pm M-F

The Owner Success Manager supports the CEO in driving company growth, ensuring operational efficiency, and maintaining strong client relationships. They are responsible for the extreme ownership and oversight of all owner onboarding, inbound leads and the operations needed to ensure they are successful. Additionally, the OSM supports the CEO wholly, to ensure the success and growth of the company. The OSM reports directly to the CEO.

  • Responsible for all in TOPM bound lead conversion and follow up via FUB daily 
  • Owns entire relationship with all owners during onboarding until property is leased
  • Executes PMA and Next Steps Onboarding process
  • Intro Video Calls
  • Owner Onsite Visits
  • Manages SOI / gifting for agents & owners
  • Handles owner escalations if necessary
  • This role does not communicate with tenants

Additional Team Support:

  • Supports CEO as needed
  • Prepares necessary marketing content and materials for TOPM 
  • Supports APM Help with inquiries
  • Updates HelpScout / AppFolio / Ops documents with necessary documentation
  • Responsible for clear communication with the PM + TOPM team  in order to execute efficient property and client onboarding.


Leasing Coordinator (LC): Fahad Shabbir - fahad@treatyoakproperties.com

Schedule: 8-5pm M-F

The Leasing Coordinator supports the Property Manager in day-to-day operations, handling all tenant and some owner communication, coordinating marketing/leasing and renewal processes, and lease management. The Leasing Coordinator reports directly to the Property Manager.

  • Owns all tenant communication 
  • Annual Renewals Assistance
  • Admin support
  • Owns application process
  • Lease launch - mls/matrix, etc… Sync appfolio
  • HOA/Lease violations
  • Tenant Swap/lease amendments
  • Monthly Delinquency reports / Late Payers /Notice of Breach of Lease


Maintenance Coordinator (MC): Karoline - karoline@treatyoakproperties.com

Schedule: 8-5pm M-F

The Maintenance Coordinator manages all repair and WO requests across the portfolio. They also execute annual make-readies and support the annual inspection project. The Maintenance Coordinator reports directly to the Property Manager.

  • Make readies
  • Utilities / Bill Pay
  • Vendor Bill Pay
  • General Maintenance & tenant inquiries
  • Annual Inspections scheduling


Field Tech (FT): Jake Howdeshell - jake@treatyoakproperties.com

Schedule: 9-5pm M-F

The Field Tech at Treaty Oak is on-site support for property inspections, tenant welcome walk-throughs, make-readies, operational tasks/bill pay, tenant support, serving as the eyes and ears in the field for the management team. The Field Tech reports directly to the Property Manager.

  • Tenant Welcome Walk-throughs / pre-checks (main thing)
  • Annual Inspections
  • Vacancy Walks
  • Utility Bill Pay — when it must be paid in person at HEB – 2 hours/week
  • Regus – weekly pickup of whatever is mailed there - 1 hour/week
  • Event Setup - as needed
  • Some Canva marketing - as needed



Operations Support: Alex Glidden - a@alexanderglidden.com

Schedule: 9-5pm M-F

Alex supports operations in various capacities on a part-time basis. Operations Support reports directly to the CEO. Duties include:

  • Updating Helpscout documentation
  • Implementation of special projects or new initiatives
  • Hiring and training support
  • Misc project management
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