Leasing Coordinator Division of Labor

Below is an outline of the division of labor for the ‘Leasing Coordinator’ roles. Each LC should be fully trained on the other's responsibilities. The goal is that each LC can support the other as needed. For example:

If Fahad is out sick, Adelfa can handle his workload
If Adelfa gets overloaded with lease applications, Fahad can take a few applications to process.

The basic division of labor will be

Fahad handles everything from the day a tenant moves out to the day we get the listing live on MLS
Adelfa handles everything from the day we receive applications to the day we move in new tenants

The division of labor may shift as we optimize our workflows and workloads change.

LC 1: Fahad

Marketing:
- MLS Listings + Appfolio management
- Owns reducing lease listing prices
Signotter
Scheduling shoots in Realtour
Website + Canva
Rental stats by 5th of biz day each month
HOA + Lease Violations
late payers monthly (5th and 10th)
Keep vacancy spreadsheet updated
Owner Onboarding / Next Steps email and follow up
- PMA generation
- Adding owners/owner referrals to FUB + Appfolio
Monitors and owns info@
- Fahad should distribute the questions to the appropriate team member (PM, OSM, Maintenance Coordinator or answer themselves) as promptly as possible.

LC 2: Adelfa

Owns tenant communication, communication on applications (from agents/applicants)
Processing applications
Utility connection/disconnection
Creating + signing leases
Managing lease renewals
Collecting commission invoices + W9s
Monitors and owns leasing@ (beginning Aug 4)
Updating the lease commission spreadsheet daily https://docs.google.com/spreadsheets/d/1K2709K5faBNTzwg6F_bNrFP-9HsCMica0LUpOYglrZs/edit?usp=sharing
Send w9s and lease invoices to comp controller
Sending the broker commission signing docs
Keep vacancy spreadsheet updated
Onboarding new tenants / adopting tenants
- Adopting tenants https://secure.helpscout.net/docs/682c98b85b07a90ce479dbc9/article/682e4e5a013f8c48a8d2abb5/