HVAC WO's Guidelines

Notes: Anytime a replacement part is needed, you need to collect the age/make of the appliance or machine.

Email template to tenant:

Hello,

We wanted to inform you that in response to your HVAC work order, we have dispatched an HVAC vendor to address the issue you've reported. The HVAC vendor will contact you to schedule and access your unit, so please be available to ensure a prompt resolution.

As a friendly reminder, if the HVAC repair is determined to be necessary due to a dirty AC filter or the need for thermostat battery replacement, the cost of the repair will be charged to your tenant ledger. Replacing thermostat batteries and AC filters is the responsibility of the tenant and contributes to the overall efficiency and longevity of the HVAC system.

If you have any questions please don't hesitate to reach out. We are committed to ensuring your comfort and satisfaction as a valued tenant.

Thanks!