Thomas Kincheon St Unit B: Otter AI

https://otter.ai/u/MfaFVhobQBn1r6sclddESqDaa3U?view=summary


OVERVIEW


Jake discussed various issues with his new rental property. The vent exhaust in the master bath doesn't work, and the water heater might be tankless, located in the garage. The ice cream maker needs a filter change. There are cracks and water damage in the washer/dryer area. The door is finicky, and the mailbox number is 8. Google Fiber ports are accessible for Wi-Fi adjustments. The air filter needs changing every 60-90 days. Only the fridge, washer, and dryer are not under warranty; other appliances are. Jake was advised to schedule maintenance through the portal and to document any cosmetic issues.


ACTION ITEMS


[ ] Schedule a maintenance visit to address the non-functioning vent exhaust in the master bathroom.

[ ] Locate the water heater and provide instructions on how to adjust the temperature.

[ ] Follow up on the tenant's questions about the mailbox, garage remote, and trash pickup schedule.

[ ] Provide information about the air filter, electrical panel, and appliance warranty coverage.


OUTLINE


Discussion on Property Issues and Maintenance

  • Speaker 1 inquires about Jake's move and asks if there are any functional items that need addressing.
  • Speaker 2 mentions the vent exhaust in the master bath doesn't work.
  • Speaker 3 asks about the location of the water heater, and Speaker 1 suggests checking the garage or outside for a tankless water heater.
  • Speaker 3 confirms the presence of a vent for the shower and asks about adjusting the hot water temperature.

Water Heater and Appliance Issues

  • Speaker 1 confirms the water heater is in the garage and suggests it might be tankless.
  • Speaker 2 mentions the ice cream maker doesn't work and asks about adjusting the hot water temperature.
  • Speaker 1 explains the ice cream maker's operation and mentions the need to change the filter.
  • Speaker 2 notes cracks and other issues and asks about the water filtration system.

Lease and Mailbox Inquiries

  • Speaker 2 confirms filling out the inventory on the lease and mentions noting cracks and other damages.
  • Speaker 1 advises taking pictures for reference and mentions the door being finicky.
  • Speaker 2 asks about contacting for issues and scheduling through the portal.
  • Speaker 2 inquires about the mailbox number and the number of garage remotes provided.

Trash Collection and Google Fiber Setup

  • Speaker 1 explains the trash collection day and suggests following neighbors for information.
  • Speaker 2 confirms the mailbox number and mentions receiving three keys.
  • Speaker 3 asks about Google Fiber ports and permission to make alterations for Wi-Fi.
  • Speaker 1 confirms permission to drill holes for Wi-Fi but not to remove walls.

Air Filters and Appliance Warranties

  • Speaker 1 asks about the air filter location and explains the need to change it every 60 to 90 days.
  • Speaker 1 mentions the electrical panel location and the fridge not being under warranty.
  • Speaker 2 asks about replacing the fridge if it breaks, and Speaker 1 explains the options.
  • Speaker 1 clarifies that only the fridge, washer, and dryer are not under warranty, while other appliances are.

Responsibilities and Maintenance Inspections

  • Speaker 1 explains the responsibility for pest control, yard maintenance, and cosmetic issues.
  • Speaker 1 mentions the one-time maintenance inspection for smoke detectors and its cost.
  • Speaker 1 advises scheduling functional issues through the portal and expediting certain items.
  • Speaker 1 concludes the meeting, offering further assistance if needed.

FULL TRANSCRIPT


Speaker 1  0:20  

Hi, how's it going? Jake, what's radio property? How you doing today? No worries, how's your move been so far? You know, pretty good. Just takes time to unpack everything? Yeah, absolutely. Were there any items that you wanted addressed that you noticed during your


Speaker 2  0:47  

move? Like, you mean, like, things are not working? Yeah, any functional items? Yeah, the in the master bath, the vent exhaust doesn't work. Okay,


Unknown Speaker  0:55  

we can go check on that. Yeah, sorry, it's a mess. It's all good.


Speaker 3  1:02  

Oh, I did have a question of, where is the water heater? Is there water


Speaker 1  1:05  

heater? Yeah, it should be either in the garage or in one of these closets, I


Unknown Speaker  1:10  

believe. Yeah, look


Speaker 2  1:12  

in the garage. There's no closets, and this is just the air conditioning unit.


Speaker 1  1:16  

So and we might check outside, because it could be a tankless water heater.


Unknown Speaker  1:21  

Oh,


Unknown Speaker  1:29  

okay, this, I know there's


Speaker 3  1:34  

supposed to be a vent somewhere. I think the one in the in this area works. Well, there's one for the shower.


Speaker 1  1:40  

Yes, I think it's just this. Just this, correct. Okay,


Unknown Speaker  1:45  

so, all right, just wanted


Speaker 3  1:47  

to double check. Then I guess it's, there's no problem, okay,


Speaker 1  1:53  

and then we can check for that water heater. I believe it could be tankless. I'm not 100% sure it's


Speaker 3  2:01  

something on the wall in the backyard, and I just haven't


Speaker 2  2:06  

seen those. Maybe that's what it is. I was just wanting to see about Yeah, adjusting the, you know, the hot water temperature sometimes, okay, just if it's yeah, just to know how to do it, so I don't have to call you the time.


Speaker 3  2:22  

So there's but I


Speaker 1  2:28  

don't know if that's what it is. Yes, this is the water heater. Correct? Do? It.


Unknown Speaker  2:54  

But yeah, there's a


Unknown Speaker  2:57  

something in here we can definitely


Speaker 1  3:02  

check with our maintenance and have them come out. As I don't have the tools to open this, it seems stuck,


Unknown Speaker  3:10  

yeah, as long as I just know how to that's


Unknown Speaker  3:14  

the only thing. I'm just curious. Okay,


Speaker 2  3:21  

those are handy, because you don't have to worry about any kind of, like, you know, water damage, right? I mean, water leaks


Unknown Speaker  3:26  

are correct, yeah, or any sort of, like,


Speaker 1  3:31  

rusting on the bottom that it could, if it's an older tank, oh, the ice can make it


Unknown Speaker  3:39  

a little more. That's


Speaker 2  3:42  

normal. Know if that's normal. I've never had these kind of things so, but the ice cream maker doesn't work. Down, if there's anything I need to do, I noted it,


Unknown Speaker  3:50  

yeah, so this,


Speaker 1  3:53  

I think it should work now. Oh, okay, so there's a this guy, this metal piece. Okay, so down is on, up is off. We turn it off while that makes sense sitting in the house so it doesn't just have ice that gets freezer burning.


Speaker 2  4:09  

I changed the filter because I think that little filter thing, it's red or something, which I think means that it needs to be changed. I just want to buy one.


Unknown Speaker  4:19  

And I'm just wondering


Speaker 1  4:21  

if this is the water filtration system, yeah, so you would be able to take that out. And I think it should say, okay, or you could, if it doesn't say on that, you can look up, yeah. And I think this would be like the actual specification.


Speaker 4  4:40  

Do I


Speaker 2  4:48  

mean, I filled out the, you know, on my lease, I have the inventory. I filled it out and


Unknown Speaker  4:53  

sent it back to adelpha, okay,


Unknown Speaker  4:56  

perfect. We're just, like, noticing, like, you know, there's cracks,


Speaker 1  4:59  

there's like, Yeah, any sort of that. Just notate. Also take pictures of for your own reference. Awesome, yeah, in the washer dryer.


Speaker 2  5:05  

I don't know if there was, maybe. I just want to make sure there was always some water


Unknown Speaker  5:09  

damage, because there's


Speaker 5  5:14  

a big stain, yeah, well, not a


Speaker 2  5:18  

stain, but there's definitely some it looks like something that get repaired. Okay, just I noted that. But I just,


Speaker 1  5:24  

yeah, yeah, absolutely, any of the wall damage, anything that you saw moving in, definitely note that, yeah, as those are just cosmetic issues. Yeah.


Speaker 2  5:35  

And definitely the door is kind of finicky, so I don't know. I mean, that's, I'm not asking you guys to come fix it, but this is kind of, you know,


Speaker 1  5:44  

ripped out. Okay, so this looks like maybe


Speaker 2  5:48  

I can just tidy it up with a screw. I just,


Speaker 1  5:51  

yeah, yeah. It was like that we can absolutely send somebody out to address this. These are,


Speaker 2  5:56  

let me try with a screwdriver, and if I can't, I'll let you guys know. Okay, yeah, I don't want to make you guys


Speaker 1  6:01  

come out for sure this, I think they are square heads, so it would be a special type of screwdriver, yeah, so we can Get someone. Thank you. I can share everything with you.


Speaker 6  6:20  

Thank you. So just a water heater just make


Unknown Speaker  6:27  

me understand how that works.


Unknown Speaker  6:28  

For sure, I think everything


Unknown Speaker  6:29  

else is great, yeah.


Speaker 2  6:36  

So are you the person to like, if I don't need anything, do I email you or it's through the portal, right?


Speaker 1  6:43  

Yeah. So any sort of like issues with functional items on the property, you'd be able to just schedule that through the portal. If you have any questions or anything like that, you'd be able to email adelpha, our leasing coordinator. You could also, ultimately, if she can't answer the questions, it comes to me. Okay, so, yeah, if you have like, an overall, like, lease question or something like that, it'll end up coming to me. Okay, actually,


Speaker 2  7:09  

I do have a question. Is the mailbox I have? Didn't tell me which mailbox. Usually I have just 12345,


Unknown Speaker  7:20  

if you know which mailbox it is, I do actually,


Speaker 2  7:23  

okay, and I only had one car garage remote. Is that all we get, usually, for a two car garage?


Speaker 1  7:30  

Yes, I believe just what's on site would be okay. I just didn't know.


Unknown Speaker  7:34  

Usually, most places


Unknown Speaker  7:36  

come with two but it's fine.


Unknown Speaker  7:42  

Do? Yeah, I haven't checked the mailbox.


Speaker 1  7:47  

Yeah, I so I come on site beforehand, and I've checked the mailbox. I took all of the owner's mail, etc, or previous tenants mail. I


Unknown Speaker  8:02  

trash, and the trash day is on Mondays here.


Speaker 1  8:06  

Yes, I don't have that offhand. I can look that up when I get back to the office. I guess


Unknown Speaker  8:13  

they have trash outside today.


Speaker 1  8:17  

Yeah, a lot of times when I move into a new place. If I can't figure it out, it's typically follow follow the neighbors,


Speaker 1  8:33  

but they should have it on, like the website, or there's a phone number on the side of the can, and


Speaker 2  8:40  

I used to live just half to a half a mile down the road, so I feel like it's probably the same same neighborhood,


Unknown Speaker  8:46  

same days. So your box is number eight. Number eight, awesome. Well, I


Speaker 2  8:52  

think everything is good. I get three keys. Yeah, I don't think I have anything at the top of my hand, if not like I said, I'll just go on


Unknown Speaker  8:59  

the portal and figure it out or but, yeah, that's great.


Speaker 1  9:04  

Yeah, we'll get that. I'll get that scheduled to have these things addressed, and then see


Unknown Speaker  9:12  

like when we can get let you know when we can get them out.


Speaker 3  9:16  

I'm getting Google Fiber out here. Do you know where the ports are? Are they all just ups? I don't


Speaker 1  9:21  

specifically know where the ports are, but you have permission to make like alterations within reason to the home in order to accommodate your Wi Fi, right? So if they need to drill a hole through the wall to make the Wi Fi work, that's acceptable. But if they need to, like remove a wall then


Unknown Speaker  9:43  

right within reason.


Speaker 1  9:55  

Awesome. So I'll just run through my little spiel real quick, and then I'll get out your hair. So do you know where your air filter location is? Yes, upstairs, underneath. I got some filters already. So okay, cool, and that'll just need to be changed out every 60 to 90 days. Did you change it before moved in? Or is it there? There's like, we didn't change it the day before you moved in, right? So we change it when we do our make ready on the property, which is after the last tenant moves in. So there has not been anyone living in the home with that air filter in the home.


Unknown Speaker  10:30  

So whenever they moved out, you mean, like that filter get changed,


Speaker 1  10:33  

correct? Yeah, when the last tenant moved out, the air filter gets changed. So no one has lived in the home with this air filter in the home, but the air filter could have been in the home. The air filters in the home, the number of days at the homes on the market, and then do your electrical panel. I believe that's either in the garage or the back, but I think the garage go out or something. See Okay, yeah. So if anything were to trip, you could come here first and be able to check that out. And then appliances. You brought your own washer, dryer, but the fridge is not the only appliance not under warranty. So if something were to happen to it, we would send somebody out, but it would be at your expense that being said, we don't expect that to happen during the term of your lease. Oh, wait. So like,


Speaker 2  11:22  

if the fridge, let's say, breaks a new fridge, if


Speaker 1  11:26  

the fridge breaks, then they would not replace the fridge, right? So it would be you could either purchase a new fridge or you could lease a new fridge. That being said, we do not expect that to happen during the term of your lease. This fridge is, like, only a few years old, okay.


Speaker 2  11:49  

Yeah, I thought, I thought all appliances are not mine, or, like, you know, the owners, the owners, and if they break you


Speaker 1  11:55  

so it's only the fridge, washer and dryer that are not under warranty. Everything else is under warranty. So if anything, your AC, your hot water heater, your stove, your dishwasher, any of those things were to break during the term of your lease. They are fixed at the owner's expense. And


Speaker 2  12:13  

whenever you say, I would, I would lease the fridge. What does that mean? Like, I would pay.


Speaker 1  12:17  

You could go through a leasing company and you would pay probably a monthly fee in order to utilize their fridge. It would be considerably more cost effective, and then you wouldn't have to find somewhere to, let's say, buying your fridge. Whenever I leave, do I take it? It's yours. It's mine. Yes, anything, yeah, anything you purchase and bringing to the home is yours. So like we don't you're not leaving your washer dryer or anything


Unknown Speaker  12:50  

like that. And then any pest


Speaker 1  12:54  

control and yard maintenance is your responsibility. Moving forwards, any sort of cosmetic issues, we want to make sure that you notate on your inventory and condition form. But we won't send somebody out to address those but anything functional, like the cabinets or water heater, things like that, all all of that, you'll schedule it to the portal. Those two items, I am going to go ahead and schedule on my end to make sure that that's expediated or expedited, and then there's going to be a one time maintenance inspection that's going to be closer to, like the winter months. We're kind of in that but a little bit later, since you just moved in, all they're going to do is check to make sure that your smoke detectors are


Unknown Speaker  13:37  

okay. That's not of my cost,


Speaker 1  13:39  

right? No, no. That not that there's no cost to that, that it's third party that we're taking care of, and then there's gonna be a one time maintenance or, sorry, that was it awesome. So if there's nothing else that you have for me right now, I'll get out of your hair. But if anything comes up, feel free to email us or schedule it through the portal. Yeah, absolutely have a great rest of your day.


Unknown Speaker  14:06  

You


Transcribed by https://otter.ai

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