SignOtter

Introduction to SignOtter

This wiki is about using Signotter to install & uninstall equipment like a Combo, Supra Lock Boxes, and signs

This is the main dashboard of the Signotter. Currently, we are using Feature Services and Logistics, and under Logistics, we are using the uninstalled and pickup option.

On the top, right, you can see the main options for search, order, and inventory

Inventory Section

This is the inventory section. Here you can see all of your inventory, which is currently stored at the Signotter warehouse.

Order Section

Under order section you can see all of the orders that you have placed. By clicking the drop-down arrow you can see the installed, pending and completed orders.

How to Schedule the Installation order for Supra and Sign

In order to schedule a new order. Click on New Order and then click Austin. Click New Listing Setup.

Here we will add the property address and select Residential. Click the next button.

After clicking the next button, we will see different options (Bundles, Media & QR Flyers) on the left-hand side. These are all the featured services. We are not utilizing these services, so we will directly go to the equipment section by clicking on the skip button.

Equipment

In the below photo, we can see all of our equipment that are at the Signotter warehouse. We will be going through yard signs and devices.

Yard Signs

We have 2 types of frames and signs

24*18 inches of frame & sign
24*24 inches of frame & sign

Select the frame size and sign that properly fits in. In order to select a sign click "Add Sign Panel" and select the size according to the frame size.

Selecting the frame and the sign

Devices

If we are installing the Supra with a sign, click on the "Supra Lockbox" button. Make sure the "Attach by Shackle" box is marked.

If we are installing the combo, click on the "Combo Lockbox" button.

The combo lockbox is not installed with a sign.

Click the next button at the bottom to proceed.

Selecting the device (Supra, Combo lockbox)

Equipment Instructions

Here we will add the instructions of the equipment provided by the leasing agent. Instructions like:

Place a combo lockbox on the backyard gate.

Please remove 1 key from the combo lockbox, code is 6616 or 5025. Please add 1 key in the supra

(If not provided) Confirm the equipment instructions with Stephanie.

Equipment Service Due Date

Under the equipment service due date, we will add the date the order needs to be placed OR simply the installation/uninstallation date. After adding the date, we need to select Yes/No for the gate code. The gate code can be checked under the notes section on the property page.

If Yes, add the gate code and click the Schedule It button

If not, click the Schedule it button to place the order.

Order Confirmation

After scheduling, the order window will appear. In the order window, we can see the order number, property address, and due date. The scheduled order can be canceled and edited.

Scheduling the Uninstall/Pickup order

When the property is leased (when Anna emails that the move-in is complete), we need to uninstall/pick up the Supra and the sign from the property. For that, we schedule pickup/uninstall orders. For this, we first go to the Dashboard and click Uninstall/Pickup under logistics.

After that, we will add the property address. Select the unit number if the property is a duplex, and then we will select which item needs to be recovered. Mostly, we choose supra and sign.

After choosing the items, we must select one option under DID WE INSTALL THE SIGN?

If the signotter team installs the sign, select "Yes, you installed the sign.
If it is installed by us, then select No, you did not install the sign

Add the due date. The date on which the items will be picked up. Add the gate code if there's any or else select No.

Add the equipment instructions and then click the "Schedule it" button to place the order.

Same as the installation order. The uninstallation order can be checked and edited by going to the order section in the menu bar.

Signotter Number: (512) 270-2477

SignOtter Email: help@signotter.com

Helpful Information: https://signotter.com/help/qr-codes

Installation of Combo for the Properties Offboarding

For offboarding properties, the only requirement is to install a lockbox, which should be placed three weeks before the move-out date.

Scheduling the equipments installation for all the Move-Out

For all move-outs, we need to schedule Sign Otter to install the lockbox, Supra, and signs at the same time. They should only be making two trips—one for installation and one for removal.