Policy & Procedure for Tenant Lawn Maintenance Work Orders:
Per the lease agreement, tenants are responsible for maintaining the yard as outlined in Paragraph 17, Property Maintenance, B. Yard Maintenance. This policy outlines the procedure for handling work orders related to lawn maintenance that are the tenant's responsibility under the lease.
Lease Agreement:
In Paragraph 17, B. Yard Maintenance, "Yard" refers to all lawns, shrubbery, bushes, flowers, gardens, trees, rock, or other landscaping on the property. It is the tenant's responsibility to maintain these areas, which includes but is not limited to:
- Mowing, fertilizing, and trimming.
- Controlling pests and weeds.
- Removing debris such as leaves, sticks, and small tree limbs.
Exceptions:
- If a major storm causes a large tree or significant branches to fall, or damage occurs to the roof from trees, these repairs will be the owner's responsibility.
- Routine maintenance such as removing small limbs, leaves, and sticks remains the tenant's responsibility at all times.
Procedure for Handling Lawn Maintenance Work Orders:
Step 1. Review Work Order: If a work order for lawn maintenance is submitted, verify whether it falls under the tenant's responsibilities as described in the lease. If the work order falls under the tenant's responsibility, you will send the below template email to the resident.
Exceptions: If the issue is related to storm damage or other owner-related charges (I.E., large fallen tree), dispatch the work order to the vendor to issue an estimate.
Step 2. If lawn maintenance is not covered in the lease, cancel WO and enter in the WO Action Notes "Emailed resident, informed them that the lease does not cover lawn maintenance, & offered a recommended vendor at the tenant's expense. - OA"
Step 3. Email follow-up template to tenant :
Hi (Tenant Name) -
Thank you for submitting a service request #(XXXX) for the (lawn maintenance). Please note the (lawn maintenance) are not covered in your lease. We'd be happy to provide you with our landscaping vendors' contact information. If you proceed with this option you will need to coordinate lawn maintenance & remit payment directly to the vendor.
Lost Pines:
(979)236-4758
This work order is now considered closed. Should you have any additional questions, please do not hesitate to contact us.
Best Regards