Late Fee Waiver - AppFolio

• Receive Waiver Request:
  • Tenant must request a waiver via email, phone, or in writing.
  • Document the reason for the waiver request in AppFolio under the tenant's communication log.
• Access the Tenant Ledger:
  • Log in to AppFolio and navigate to the Tenants tab.
  • Search for the tenant's name or unit number.
  • Open the tenant's account and select Ledger to review payment history.
• Review Waiver History:
  • Look for any prior adjustments or entries indicating waived late fees.
  • Confirm that no late fees have been waived previously.
• Approve or Deny Waiver:
  • If no prior waivers exist:
    • Approve the waiver.
    • Document the decision in the Notes section of AppFolio.
• Send an Email to Anna’s Team:
  • Compose an email with the following details:
  • Tenant's name and unit number.
  • The amount of the late fee to be waived.
  • A note indicating it is a one-time courtesy waiver.
• Send the email to Anna's Team for processing.
• If prior waivers exist:
  • Deny the waiver.
  • Notify the tenant of the decision and provide the reason.
• Communicate with Tenant:
  • Send a confirmation email or letter to the tenant, outlining the decision.
  • If approved, include the details of the one-time courtesy waiver and a reminder that future late fees will not be waived.
• Update Records:
  • Add a note in the tenant’s AppFolio account summarizing the waiver.
  • Ensure proper adjustments are reflected in the ledger.