Email Template - Further Info Needed

Below is a template email when requesting further information/clarification on vague work orders. Here is a LOOM explaining this! https://www.loom.com/share/686bb7690a9f4001858171c3c93f4e13

Dear [Resident Name],

I hope this email finds you well. I am reaching out to you regarding the work order you recently submitted. Our team is committed to providing prompt and efficient service, and we are currently working on your request.

In order to ensure that we can resolve the work order as quickly as possible, could you please provide us with more details about the problem you are experiencing? Please be as specific as possible in your description, including any additional symptoms, pictures or observations that could assist us in properly assigning a vendor to address the work order.

Thank you for your cooperation and understanding. We value your residency and look forward to resolving this work order for you.

Best regards,