Troubleshooting Garbage Disposal/ Clogged Drain Template
Below is a troubleshooting template that will only be sent if the work order is for clogged sinks/tubs or garbage disposal not working. Please add to tettra.
It's important to keep in mind that we don't find out until after the fact, often enough, that it was a clog or that it's the tenant's responsibility. This means that the incoming invoices need to be reviewed (with Anna) for plumbing WOs. Alternatively, we need to instruct all plumbing vendors to let us know (outside of invoices) that there was a clogged/cleared drain.
If you have any questions, please let me know!
Subject: Plumbing Work Order - Troubleshooting Guide
Hi [Tenant's Name],
Thank you for submitting a work order. Before dispatching a vendor, we recommend going through this troubleshooting guide to potentially resolve tenant-responsible repairs:
Troubleshooting Guide:
Clogged Drain:
- Attempt to clear the clog using a plunger.
Garbage Disposal Issues:
- If the garbage disposal is not running, make sure it is not jammed. Avoid using your hands to clear a jam. Instead, use a disposal wrench or the reset button located on the disposal.
- Never put hard or fibrous materials down the disposal (i.e., bones, eggshells, fibrous vegetables).
If the problem persists or if you are uncertain about the solution, respond to this email, and our team will be ready to assist you. Please note that the lease contract does not include coverage for garbage disposals or clogged drains due to tenant negligence, and the repair cost could possibly be billed to your tenant ledger.
Your prompt response is greatly appreciated, and we look forward to ensuring the swift resolution of your concerns. If you have any additional questions, do not hesitate to contact us.