6710 Aries Ln #A: Otter AI

https://otter.ai/u/FKYxu37M_5oCn0EncX4hirmFYbQ?view=summary

OVERVIEW

Jake from True To Your Properties discussed maintenance issues with a tenant. The tenant reported a maintenance request for a window that doesn't open and a broken shelf in the refrigerator, which was not noted in the initial request. Jake confirmed the location of the air filter and the warranty status of appliances. The tenant was advised on pest control, yard maintenance, and cosmetic issues. Jake will follow up on the maintenance requests and schedule inspections. The tenant mentioned a previous mistake in the system regarding a maintenance request. Jake assured the tenant that he would handle the issues and schedule appointments accordingly.

ACTION ITEMS

[ ] Follow up on the maintenance request that was not addressed.

[ ] Check the status of the window that doesn't open properly, the shade that doesn't go all the way up, and the broken refrigerator shelf.

[ ] Schedule a time for the tenant that works best, as the tenant prefers Mondays when they are not at work.

OUTLINE

Maintenance Request and Initial Issues

• Speaker 1 introduces themselves as Jake from True To Your Properties and asks how the unknown speaker is doing.
• Speaker 2 mentions they are moving in and unpacking, and there was a maintenance request from Treaty Oaks that no one showed up for.
• Speaker 2 lists other maintenance issues, including a window that doesn't open and not knowing where the water line is shut off.
• Speaker 1 confirms they will follow up on the maintenance requests and discusses the location of the breaker boxes and water meters.

Attic Access and Nest Switch

• Speaker 2 inquires about attic access, and Speaker 1 confirms it should be accessible via a ladder.
• Speaker 2 asks about switching out a Nest device, and Speaker 1 confirms it is allowed.
• Speaker 2 mentions a broken shelf in the refrigerator that wasn't noted in the maintenance request.
• Speaker 1 explains the warranty coverage for appliances and the responsibilities for pest control, yard maintenance, and cosmetic issues.

Air Filters and Appliance Warranty

• Speaker 1 asks about the location of the air filter, and Speaker 2 confirms it is in the closet.
• Speaker 1 explains the warranty coverage for appliances, noting that the fridge is not under warranty.
• Speaker 1 mentions the responsibility for pest control, yard maintenance, and cosmetic issues.
• Speaker 2 asks about replacing rocks and killing weeds in the backyard, and Speaker 1 confirms it is allowed.

Maintenance Inspection and Final Issues

• Speaker 1 mentions a one-time maintenance inspection to check smoke detectors and air filters.
• Speaker 2 lists the functional issues: front window that doesn't open, back window that doesn't stay open, and a bedroom shade that doesn't go all the way up.
• Speaker 1 confirms they will follow up on the maintenance requests and take photos for reference.
• Speaker 2 asks if they should make another maintenance request or wait to hear back, and Speaker 1 suggests scheduling through the maintenance coordinator.

FULL TRANSCRIPT

Speaker 1 0:00

Hey, how's it going? Jake with true to your properties. Nice to meet you. How you doing today?

Unknown Speaker 0:20

Bad. Thank you. Just wants to hang this. How

Unknown Speaker 0:24

you doing today? How's your movement? Pretty

Speaker 2 0:26

good. It was pretty easy, elbow deep in boxes trying to unpack everything.

Unknown Speaker 0:32

Yeah, that's how they all go. You know,

Speaker 1 0:35

were there any outstanding items that you wanted to dress or

Speaker 2 0:39

it looked like someone made a maintenance request for me today from treaty oaks, but okay, no one showed up at Go, Go, sit. Yeah, I didn't make it, but it was, it was automated for me, I guess because maybe they looked at the inventory list and someone made a maintenance request. But okay, I can check in on that. I didn't make it, but I don't think anyone showed up? Okay, I was here until about 11, and it was slated from 830 until 1230 when no one okay showed up before I left. And I called to check on that, and then I get a call back. So,

Speaker 1 1:13

okay, yeah, let me check on that. Were there any other like, outstanding items that you wanted to put in the maintenance

Speaker 2 1:20

request for things I listed in the inventory sheet, like that window doesn't open. Okay? I know it's this walkthrough wasn't for that, but it was the things that I listed in the inventory like, those things are broken. I just wanted, like stuff that was noted to note that was like, broken before I moved in, for sure.

Speaker 1 1:39

Yeah. So any of the those types of things. So this would be something that

Speaker 2 1:45

may get suppressed for me, because they saw the inventory list of stuff.

Speaker 1 1:48

Okay, yeah, I can follow up on that. Were there any other

Speaker 2 1:53

I don't know where the water line is. I know that was on the inventory sheet, but I don't know where

Speaker 1 2:00

that is shut off. Yeah. I don't know where those are. I think, I think it should be in the front of the house, and it should be, it's

Speaker 2 2:08

usually a plate in the ground, right? Yeah, correct. Okay. But I don't, I don't know. I'll have to look around up there and see, and

Unknown Speaker 2:15

I am pretty sure the breaker box is in the

Speaker 1 2:20

bedroom. So, breaker box outside, yeah? So, because it's a duplex, the both water meters will be on one side, they're on my side, and both breaker boxes will be on one side. Okay,

Unknown Speaker 2:31

so I have the breaker boxes. Yeah? I

Unknown Speaker 2:38

just want to be a part of things. Yeah. So the

Unknown Speaker 2:43

meters are here, yeah, and

Unknown Speaker 2:46

the breaker boxes, so they're

Unknown Speaker 2:52

both on my side,

Speaker 1 2:54

yeah, yeah. So this would be the breaker boxes for both units, yeah, they're metered.

Speaker 2 3:16

Oh, and I didn't know about the access to, is there an attic in here?

Unknown Speaker 3:20

Um, there? Yes,

Speaker 2 3:28

was scared to open it because I don't want something to follow. My hair,

Speaker 1 3:32

yeah, it should just be a ladder, okay, it

Unknown Speaker 3:39

might be actually screwed in.

Unknown Speaker 3:43

That's weird. Okay, so I'll just leave that alone.

Speaker 1 3:45

Yeah, so I don't, I don't think that for any reason you should need to access the attic. You're

Unknown Speaker 3:55

everything that you would need, I think

Speaker 2 3:57

is down again. I just wanted to know, well, since it's shut, I won't open it. Yeah?

Unknown Speaker 4:09

I don't think so you.

Speaker 2 4:10

so. So yeah, other than following up on a maintenance request, because I would like to know still like

Unknown Speaker 4:32

coming, yeah, I'll definitely check in, because I didn't

Speaker 2 4:35

make it, but I saw it popped up in my portal, and I got an email about it this morning. Okay, but have a nest, can I have my

Speaker 2 4:47

nest switched in? Or should I just leave this if I have a nest thing? Or do they allow that?

Unknown Speaker 4:54

Yeah, so if you want to switch it to a nest, I think.

Speaker 2 5:10

Yeah, I guess the maintenance request was for those two. Like this doesn't work in this room, to control that switch like it does for the other ones. It's probably just a battery. I can just try to check the battery first, but I think that's probably okay, yeah, just following up on the maintenance request. Everything else, it's pretty easy. And, yeah, I didn't have anything else. There was one thing that I didn't notice, that I didn't put on a maintenance request, that I didn't notice until I got until I got in here. One of the shelves in the refrigerator is

Unknown Speaker 5:46

broken, okay, and it's not on my

Speaker 2 5:49

maintenance request because I couldn't tell that that was that was like that when I moved in. Okay? So I don't that's not on my maintenance request, but I did not do

Unknown Speaker 5:58

that. Yeah, I would just notate it. I

Speaker 1 6:03

it, yeah, so if there's no other items, and we can just run through my spiel real quick, and then I can get out of your hair. So we went over the central kind of feature. So the bat, do you know where your air filter is straight in that closet? Is it? I believe I

Speaker 3 6:20

thought there was an air filter that was up above. Okay, I think I saw that air

Unknown Speaker 6:32

filter here. Ah, it's

Speaker 2 6:33

in this one. Yes. Okay, yeah, there it is. And I have you guys left me three air filters,

Unknown Speaker 6:39

yeah, so that'll be changed out every 60 to 90 days.

Speaker 2 6:44

It should be written on that. If not, then I'll just check it see how dusty it is,

Speaker 1 6:51

and then you bring your own washer dryer, correct? Yeah. Okay, so the fridge is the only thing that's not under warranty. So if anything were to happen to that during the time we would send somebody out, but it would be your expense. If you don't want to pay that expense, then you we can take that off site, and you can bring your own appliance on site if you would like. Everything else is under warranty. So yeah, all of that's all under warranty, so that would be paid out at the youngest expense. Moving forward, you're responsible for pest control, any yard maintenance, any sort of cosmetic issues, we won't come out and address so paint chips, things like that, but anything functional. So if your windows not working, if your doors aren't working, AC is not working, all of those things, we will come out and address the shades that they're

Speaker 2 7:33

not gonna they don't have to change them. I just want them to let them know that I didn't break Yeah,

Speaker 1 7:38

it just noted that that's been notated. Yeah? So that shouldn't be an issue.

Speaker 2 7:44

What is the long line for me to keep everything low? It's just to

Speaker 1 7:49

my fence. Yes, I believe, I believe, correct, yeah.

Speaker 2 7:53

And anything in the backyard, correct? And this stuff here, if I want to replace these rocks and kill these weeds, that's fine.

Unknown Speaker 8:00

Replace the rocks,

Speaker 4 8:02

like, add the rocks, add more rocks, oh, sure, yeah, for sure, weeds and add more rocks back. Sure, yeah, all be rocks, so

Speaker 1 8:15

kill all the weeds, yeah, for sure. And then there's going to be a one time maintenance inspection that's going to happen closer to the winter months. They'll reach out to you. It's going to be to check on your smoke detectors and your air filters really cool, all right. Well, if you don't have anything else for me, I'll get out of your hair. I'll go ahead and check on the work orders and see

Speaker 2 8:36

usually Monday or my day off, that's the day after the year. If they want to reschedule that.

Speaker 1 8:43

Yeah, for sure, I think the best, I think they'll reach out to you to schedule. The vendor should reach out to you to schedule anything that they're coming out. Oh, for maintenance requests. Yeah, and the problem, as long as it's in, like, inside the unit, they'll reach out, right? And they should reach out

Speaker 2 9:02

if it's something here, the window back there, yeah, let me that window doesn't stay open. If you raise it, it just falls back down. This window doesn't open at all. And I think that's the only thing that needed to be Oh, and the shade in the bedroom does not go all the way up.

Unknown Speaker 9:24

It should be functioning as intended, so

Speaker 2 9:26

it doesn't go all the way up to a certain point. But that's that's just cosmetic, broken slats, curtains. But those are only the two like things that were functional, things that don't work, and those are everything

Unknown Speaker 9:54

seems to buy. I haven't run a dishwasher

Speaker 1 9:57

yet, but the dishwasher is that covered. Yes, the dishwasher is, yeah, anything other than the fridge wash and but the washer jar is here, so, yeah, so it looks like they came out for Hornets nests. Yeah, they did that already. Okay? That. That was the only thing that's been scheduled that I'm seeing. I think

Speaker 2 10:20

yes, I wrote a thing this morning that, hey, we're coming for a maintenance because

Unknown Speaker 10:30

it showed up in my portal as well. And I was like,

Speaker 1 10:35

okay, it could have been a mistake, but I'll definitely check in and follow up on the windows. So if you'll let me know you said front window won't open, yep, and the back here, it won't stay open if you open and then the shade in the main

Speaker 2 10:55

bedroom doesn't go all the way up. Those are the only three functional

Unknown Speaker 11:01

things. Okay that we're not

Unknown Speaker 11:17

working. Thank you. We

Speaker 1 11:24

let me actually just grab photos of those real quick so that

Unknown Speaker 11:30

we have a reference so front window you

Unknown Speaker 11:47

it goes up to a certain starting going up right now,

Speaker 2 11:55

like, yeah, it barely goes all the way Up. Supposed to go that window itself works.

Speaker 4 12:07

Fine, awesome. Yeah, like, yeah. It's supposed to go up this easy, yeah, for sure. And this one,

Unknown Speaker 12:14

when it goes up,

Unknown Speaker 12:19

just slides right back,

Unknown Speaker 12:21

okay. And the other one just doesn't open at all. Okay,

Speaker 1 12:24

for sure, that's it all. Right? Well, I'll reach out to maintenance court and see what can be done. And I hope that you enjoyed. Should I

Speaker 2 12:33

make another maintenance request or wait to hear back?

Speaker 1 12:37

It's up to you, so I can go ahead and schedule these items through the maintenance coordinator, or you can whatever you feel comfortable

Speaker 2 12:45

with. I mean, Mondays is the best day where I don't work or I can be here for them. Other than that, it would, I would have to leave work to come and let them

Speaker 1 12:51

in. Okay, yeah, I'll definitely, I'll notate that, yeah. So now I show like I don't have

Unknown Speaker 13:02

anything. And that main entrance class was never there. That

Speaker 1 13:05

was weird. Yeah, it could have been just like a slip up, you know? Maybe it was accidentally entered for a different unit that's in the same area, because

Speaker 2 13:12

there was one made and it was canceled, and then it was another one made, but it might have been a mistake.

Unknown Speaker 13:18

Okay, yeah, all right, all right. Well, have a great rest of your

Unknown Speaker 13:21

day. Absolutely. Bye. You. Bye.

Transcribed by https://otter.ai