2110 Red Oak Cir: Otter AI

https://otter.ai/u/2-zQK4NQ6M8pS7o6FOXUGPuodvs?view=summary

OVERVIEW

Jake discussed several issues with the property management team. Ants were found in the weep holes of the exterior foundation, which Jake had already treated. The irrigation system in zones 5 and 6 is not functioning, and the front yard's irrigation is completely dead. Jake was advised to trim overgrown plants to avoid neighbor conflicts and was confirmed responsible for yard maintenance. Window screens are not provided, and damaged ones won't affect the security deposit. The air filter location was identified, and Jake was informed about the responsibility for pest control, appliance maintenance, and cosmetic repairs. The team will schedule maintenance through a portal, and Jake was advised on obtaining a community amenity fob.

ACTION ITEMS

[ ] Check on the status of the irrigation system repair and provide an update.

[ ] Schedule someone to replace the initial air filter in the HVAC system.

[ ] Investigate the issue with the remote control for the HVAC system and have it addressed.

[ ] Provide information to the tenants about the process for obtaining a community amenity fob, including any associated fees.

OUTLINE

Ant Infestation and Pest Control

Speaker 2 mentions an ant infestation around the exterior foundation, specifically in the weep holes of the living room, hallway, and master bedroom.
Speaker 2 notes that the ants were alive this morning, despite being dead when they received the keys on Sunday.
Speaker 2 has already tried treating the ants with a spray from HEB but asks if pest control should be scheduled or contracted.
Speaker 1 clarifies that since the ants have already been treated, it is not something they can handle further.

Irrigation System and Yard Maintenance

Speaker 2 discusses the irrigation system, mentioning that zones 1-4 work, but zones 5-6 do not, and the front yard's irrigation is not functioning.
Speaker 1 confirms that the irrigation repair is still in process and will check on the status.
Speaker 2 inquires about yard maintenance, including trimming overgrown plants or trees to avoid neighbor conflicts.
Speaker 1 confirms that yard maintenance is the tenant's responsibility and that they can trim plants as needed without violating HOA rules.

Window Screens and Air Filters

Speaker 2 asks about the absence of window screens and whether they can be installed.
Speaker 1 explains that window screens are considered a luxury item and that damaged screens will not be charged to the tenant's security deposit.
Speaker 1 and Speaker 2 discuss the location of the air filters and the need to replace them every 60-90 days.
Speaker 1 offers to send someone to install the initial air filter and to provide instructions on how to program the thermostat.

Appliances and Maintenance Responsibilities

Speaker 1 confirms that the tenant will bring their own washer and dryer, and only the fridge is not under warranty.
Speaker 1 explains that any maintenance issues, except for cosmetic ones, can be scheduled through the portal.
Speaker 1 mentions a one-time maintenance inspection to check smoke detectors and air filters closer to winter.
Speaker 2 asks about obtaining a community amenity fob, and Speaker 1 explains that it may require going through the HOA and will check on the process.

Miscellaneous Maintenance and Questions

Speaker 2 inquires about cutting a limb from a front tree, and Speaker 1 confirms it is acceptable as it is not a significant removal job.
Speaker 1 offers to check on the irrigation system and pool inquiry, noting the hot weather.
Speaker 1 provides contact information for the leasing coordinator and maintenance coordinator for any future questions or maintenance scheduling.
Speaker 1 concludes the meeting by thanking the tenants and offering further assistance if needed.

FULL TRANSCRIPT

Speaker 1 0:05

Hey, how's it going doing? Well, how's yours moving been so far?

Unknown Speaker 0:15

Okay, on Mondays and Thursdays, Hey, how's going? Sounds good.

Unknown Speaker 0:17

We got a couple of things moved in and everything.

Unknown Speaker 0:22

Okay? Nice to meet you, Jake. Do

Speaker 1 0:36

you have any outstanding items that you had noticed so far? The only thing

Speaker 2 0:41

that's kind of like, I guess, from my point of view, is around, like the exterior foundation. Like we had a bunch of ants come into, like the weep holes at the exterior. And so I think this is kind of where, like, they have the easiest access to them. So like, the

Unknown Speaker 0:58

corners of the living room, in the corner of

Unknown Speaker 1:02

that hole. Of that hallway, as well as our master

Speaker 1 1:04

bedroom. Okay, and are y'all seeing any live ants? Or So this morning,

Speaker 2 1:08

like, this morning, they were live. So on Sunday, when we came, got the keys, everything was dead, and then come wash it. Every day we come and pop like,

Unknown Speaker 1:20

everywhere. So this morning they

Speaker 2 1:25

were alive, I bought a just like a treatment from heb as a spray. So I tried to do an exert Foundation, and then some of these areas, like in house, okay, but I guess, like for a case, point of view, is that something that we schedule or contracts, like, in terms of, like a pm service, or in terms of, like, just a, like, any sort of maintenance, or is that something like, from y'all

Unknown Speaker 1:55

So moving forward,

Unknown Speaker 1:58

pest control would be y'all responsibility.

Speaker 1 2:02

So if you have already, like sprayed and kind of handled this situation, then I think that there's not that much that we can necessarily do. If it was something that was actively going on and you hadn't already sprayed for it, we would definitely send somebody out during your move in. But since it's already been kind of treated that's not something that we would really handle. Yeah, handle. Hopefully

Unknown Speaker 2:27

get us on a pm schedule for,

Unknown Speaker 2:30

okay, awesome

Speaker 2 2:32

in terms of the front yard. So when Adrian had called me to tell us that the lease had been or application had been accepted. I thought she had mentioned something about having the sprinklers at like zone. I think it's like five or six. So the front yard out there, she had mentioned that there may have been a, like an irrigation system repair schedule, but that zone out there in the front yard is one of the grass looks as dead as it is like zones one through four, and that's notated on a form, but zones one through four work so the left side of the nose the backyard, but then if that's zone five or the right side of the yard, that one doesn't function. And then front yard, that one doesn't switch On at all. Whenever I run the program and

Speaker 1 3:54

Jake, yeah, so it looks like they're still in the process that hasn't been fixed, so we gained an estimate for that, for the irrigation repair, but I don't think we've scheduled somebody to come out. Yeah, I'll check in on that. Yeah, any sort of repairs that's are going to go on around the property is going to be something that we can

Speaker 2 4:15

so just speaking of the property, I guess the badge back line of the fence, if we

Unknown Speaker 4:28

so, I guess I came out here checking the property out.

Unknown Speaker 4:37

The old lady that lives back there. We started yelling at me.

Speaker 2 4:41

I was like, I'm not like, ma'am, I'm not an arborist. I'm not a landscaper. If there starts to be concerns that, like, some of the plants or trees are overgrown on other people's yards, do we need to contact y'all

Speaker 1 4:57

for any reason to like, trim? Yeah, y'all are welcome to absolutely trim things in accordance like, to minimize conflict with neighbors, things like that. If you all want, in terms of that being a like violation of the HOA, I don't believe that that's the case. So if, yeah, if you want to do that work in order to accommodate

Speaker 2 5:24

so there's not going to be a stipulation. So it's like we can either from the

Speaker 1 5:29

landlord, no, yeah, y'all, y'all are welcome to, I mean, so moving forward yard maintenance would be your responsibility. So you're welcome to groom and maintain the yard

Unknown Speaker 5:39

up to what you would define as like healthy standards,

Unknown Speaker 5:45

just making sure like,

Speaker 1 5:50

yeah, no, absolutely like anything that y'all kind of want to do outside of like, yeah, outside of like, removing like trees or things like that.

Unknown Speaker 6:07

Yeah, absolutely.

Speaker 2 6:11

And then I take a window like none of the windows come to screens throughout

Speaker 1 6:15

the home. Yeah, correct. Is that new normal? Is it What? What? The no screens? Yeah, so a lot of property management companies define window screens as a luxury item. The issue is that, so there's positives and negatives, right? The negative is like, when you open your window, it's exposed to the elements, all those different things, right? In terms of, like, screens being damaged, it happens extremely consistently during leases. So that's not going to be charged back to you and your security deposit, because there is no existence screens. But that's typically the normal as we'll come in, we'll check the property. If there are existing screens, we will leave them, yeah. But if they're damaged screens, we'll get rid of them. So it's not something that's reflected on your security

Speaker 2 7:07

deposit. But like, if we wanted to say, put some screens, 100%

Unknown Speaker 7:11

acceptable, yeah, y'all can absolutely put screens

Unknown Speaker 7:16

in. I want to double check with you,

Speaker 1 7:20

did I check out? Yeah, I believe that is one of the that's actually not a filter.

Unknown Speaker 7:33

Let's see,

Unknown Speaker 7:36

yeah, there might be.

Unknown Speaker 7:39

Let's see if we can find the actual

Unknown Speaker 7:42

unit, because a lot of times

Unknown Speaker 7:48

they'll do a like below the unit.

Unknown Speaker 7:52

Unknown Speaker 7:55

we can find the AC unit. Sorry,

Unknown Speaker 8:01

so I'm

Unknown Speaker 8:38

Speaker 1 8:40

I don't know specifically where the unit is, but

Unknown Speaker 8:45

those might be

Speaker 1 8:49

your air intakes, and it looks like there's no filter in them, so we can send somebody out to

Unknown Speaker 8:56

put in the initial filter.

Speaker 1 9:00

Yeah, and y'all replace those every like 6090 days depending on the car.

Unknown Speaker 9:20

The same side of the Congress door

Unknown Speaker 9:23

instead of one row of remote independently getting

Speaker 1 9:26

left. Yeah, I think they're the button number. So like we tried, we tried the Different program.

Speaker 3 9:42

I then

Speaker 4 9:54

three maybe doesn't

Unknown Speaker 10:08

work if you press one again and so one on this one,

Speaker 5 10:18

and like the inside controls independently work, right?

Speaker 1 10:28

Because I did test this when I was here. And number two, weirdly enough, work. I

Unknown Speaker 11:06

That's strange.

Unknown Speaker 11:10

There's probably a

Speaker 1 11:53

okay, we can definitely have someone check this out. I think the

Unknown Speaker 11:58

same person who's doing the air

Speaker 1 12:02

filters. Continue doing the air filters. It's super awesome. When I was here, it did work. And

Speaker 1 12:17

also, if y'all don't want to wait, you can definitely like you do. Then that ended up providing a breakdown of how to program it in

Unknown Speaker 12:28

terms of anything

Speaker 2 12:33

else. I mean, all waters are faucets, showers. We have water gas works, great Big.

Unknown Speaker 13:01

I'm gonna Save you your units.

Speaker 1 13:59

So it is in your attic, and I can show you where the filter is. You do actually have a four inch filter, which are like the six month filters, so you'll not have to replace that as frequently. It's just you

Speaker 1 14:33

so this is going to be where your filter is located, and it's the larger filter. So that's actually instead of every like, yeah, so you'll replace it that one like every six months. So I

Speaker 1 15:00

How long have you worked here? I've only been here for about six months.

Unknown Speaker 15:22

With all the different properties. It's customer

Speaker 1 15:32

manager. Oh yeah, yeah, that's where we're at. It's a lot of

Unknown Speaker 15:52

irrigation repair you guys

Speaker 1 15:54

are working on that. Yeah, that's something that I'll get with our maintenance coordinator and see if we can give you all any sort of information regarding

Speaker 2 16:01

it, so we'll be permanently moved in as of next weekend, cool, and then come from there, like, we'll have a lot more availability. And obviously, like, I work from home, so if y'all have contract, like, if it gets pushed to the 25th like, I'll be on the 24th

Speaker 1 16:17

Yeah, so any maintenance stuff moving forward would be scheduled through y'all. So we would reach out to you, or the vendors would reach out to you for your availability, and then it would be kind of on y'all. So the only people who have keys to the property would be the management company as well as y'all. We don't give our vendors any keys to the property. Cool. So we kind of ran through all those things. There's a quick spiel that I have to go through. So we checked on your air filter location. Do y'all know where your electrical panel is cool and then appliances? So y'all are bringing your own washer, dryer, correct? So only the fridge is the appliance that's not under warranty. So if we send somebody out, it'd be at y'all expense. If y'all don't want to pay that expense, we can take that appliance off site, and y'all can bring your own appliance on site. That being said, we don't expect that to happen during the term of your lease. It's just something that we have to go over moving forward, pest control, we already went over that. Y'all are responsible. Y'all are also responsible for yard maintenance, any sort of cosmetic issues, we won't come out and fix so paint chips, things like that, but anything functionally, I'll be able to schedule through the portal, and then we'll send somebody out to handle that. There's gonna be a one time maintenance inspection that's gonna check on your smoke detectors and your air filter make sure that those things are all good. That's gonna be closer to the winter months. They'll reach out to you three weeks in advance. It'll be at your schedule. They'll come in check those items. Cool. Y'all have any other questions for me? So I guess

Unknown Speaker 17:50

Adrian had also mentioned that there may be, we

Speaker 2 17:54

may need to go through the HOA to procure like a kefi.

Speaker 1 17:58

Yeah? That is community amenity road, I believe. So, yeah, so that's something that we can check on. Sometimes the HOA requires the owner, or like property manager to fill out a, like, a form form and send that into the company. So we'll check on that like, I

Speaker 2 18:20

think Adrian had mentioned that that may not be covered from for you, from your zone, it depends. It's like a 25 $35 fee for the fob than we

Speaker 1 18:27

Yeah, any sort of the fee would be, like the fob related fee, but yeah, we'll, we'll definitely, I'll check in on that. I'll put that in my notes.

Speaker 5 18:41

Oh, are we okay to cut the limb on the front tree choked out by the Jake? Or

Unknown Speaker 18:50

is that too much removal?

Speaker 1 18:52

No, I don't think, because it's also just, like, it's a little over the roof, but not like, functionally, so just, yeah, I mean, I didn't tell you to do it, but I don't think that it would be an issue. Yeah, any sort of that kind of, like, those types of things. If it's a tree we go through, like the tree company, it's a lot of hassle. It's typically really expensive, when, in reality, this is at head height, yeah, there's that hand height. That's, yeah, that's like, typically, I don't know, like, a couple $100 job, which is not a couple $100

Unknown Speaker 19:41

job, right? So, yeah,

Speaker 1 19:44

like I said, yard maintenance is up to y'all discretion, so y'all can go ahead and handle that as you see fit. Cool, yeah. Well, I'll check on that and see what is the situation.

Unknown Speaker 20:03

But other than that, I have

Unknown Speaker 20:07

the zones for the

Unknown Speaker 20:11

irrigation system and then, like pool inquiry,

Speaker 1 20:16

I will see. I'll try and get that sorted, as it's super hot would be

Unknown Speaker 20:22

nice. Yeah, we're pretty

Speaker 1 20:26

aware, confident, perfect. Yeah, sounds great. Let me know if y'all need anything else, typically, so like, you can direct any sort of like questions to our leasing coordinator, I think they might have been CCD, or you can just shoot it to me, and I'll either answer it or provide it to them. And then any sort of maintenance stuff, you can reach out to the maintenance coordinator, schedule it through the portal. Cool. All right. Have a great rest of y'all today, it's nice to meet y'all you.

Transcribed by https://otter.ai