1945 Creek Crest Way: Otter AI

https://otter.ai/u/Vqdo6OBwjtdHevOmsw-lBFw4X64?view=summary

OVERVIEW

Jake discussed several issues with the property he recently moved into. He noted old, broken chains in the ceiling fans that need replacement, and mentioned a mailbox key issue that requires a visit to USPS. Jake also highlighted dirty carpets and floors, requesting documentation of the cleaning done before his move-in. The property manager explained that while Jake could clean the property himself, it might affect his security deposit if not done to an excellent standard. Additionally, Jake was informed about the locations of air filters, electrical panels, and the main water shut-off valve. The manager also mentioned ongoing maintenance and responsibilities for appliances and pest control.

ACTION ITEMS

[ ] Replace the old chains on the light/fan fixtures.

[ ] Inspect the carpet in the master closet and determine if professional cleaning is required.

[ ] Address the water leak issue reported by the tenant.

OUTLINE

Meeting Introduction and Initial Confusion

• Speaker 1 introduces themselves as Jake and confirms their identity, noting they are not the person Speaker 2 has been emailing.
• Speaker 2 clarifies that they are emailing another Jake and confirms the purpose of the meeting, which is to check on any outstanding issues and ensure the moving process went well.
• Speaker 1 mentions having issues with old chains in the house, specifically a hole in one chain that only works for the light, not the fan.
• Speaker 2 suggests taking a photo of the issue to address it, and Speaker 1 mentions another chain in the pantry that might break soon.

Discussion on Chain Issues and Mailbox Key

• Speaker 1 points out another chain that might break and suggests a better solution for the line.
• Speaker 2 mentions the need to replace the chain and adds that they will take a photo of the issue.
• Speaker 2 brings up the mailbox key issue, explaining that Speaker 1 needs to go to USPS with their lease and ID to get the mailbox rekeyed.
• Speaker 1 inquires about the carpet in the master closet, noting it was dirty and not washed when they moved in, and asks for receipts of the cleaning done.

Cleaning and Contract Clarifications

• Speaker 2 explains that the floors and carpets were not professionally cleaned when Speaker 1 moved in due to high traffic and apologizes for the condition.
• Speaker 1 asks if they need to clean the property professionally when they move out and if they will be reimbursed for the initial dirty condition.
• Speaker 2 clarifies that if the cleaning is done to an excellent standard, no receipts are needed, but if it is not up to standard, it could affect the security deposit.
• Speaker 1 decides to clean the property themselves and asks if they can take photos as proof of the initial condition.

Additional Issues and Property Maintenance

• Speaker 1 mentions the need for a packaging plan for HVAC filters and the irrigation guys setting up sprinklers.
• Speaker 2 asks if there are any other items to address and confirms the location of the air filters and electrical panel.
• Speaker 1 asks about the main shut-off valve for water and mentions a water leak.
• Speaker 2 explains the responsibilities for appliances, pest control, yard maintenance, and functional issues, and mentions a one-time maintenance inspection closer to winter.

Final Remarks and Apologies

• Speaker 2 apologizes for being late and confirms the meeting is over, wishing Speaker 1 a great rest of the day.
• Speaker 1 thanks Speaker 2 and confirms they are done with the meeting.
• Speaker 2 reiterates the importance of documenting the initial condition of the property and taking photos for reference.
• The meeting concludes with both parties agreeing on the next steps and the issues to be addressed.

FULL TRANSCRIPT

Unknown Speaker 0:00

Fun, Sorry, I

Speaker 1 2:40

Jake, okay, come in. So nice to meet you. Nice to meet you as well. How you doing today? Your name is Jake, Jake, okay, Jake, or Jake, Jake, Jake, yeah, you're not the one I've been emailing. Right? Correct? You are. I'm not. I'm not. Okay.

Speaker 2 3:00

You're emailing Jake. Jake, okay, all right. How's everything going?

Speaker 1 3:04

Good, good, yeah. So what are we doing today? Are you like? Are you taking pictures of everything?

Speaker 2 3:10

No. So just having a conversation, finding out if there's any items that you that are outstanding, that you want taken care of, like checking in, making sure your moving went well, things like that.

Speaker 1 3:23

Yes, I do have a Yeah, little issues. Absolutely. For example, the chains are all old, these chains. So, like, as an example here, there's a hole in this one, meaning that the chain only works for the light, right? Okay, not for the fan. So the whole thing has to, like, be replaced from the inside. I could do that because I didn't put it on the moving.

Speaker 2 3:53

Yeah. I mean, we can take a picture of it and we can see if it's something that we can address. So I'll take a photo. I'll mention that. Okay,

Unknown Speaker 4:03

this guy right here, yeah, yeah,

Speaker 1 4:05

and then yeah, because another guy was here fixing the chain in the pantry, and it seems like the chain's gonna rot from the top again. So I

Unknown Speaker 4:20

Is there any other items?

Speaker 1 4:30

Um, yes. So the other chain will be breaking, another one that will pretty much break at all. Okay. What's up? Good morning. How are you? Are you looking for snacks? Okay, so this is the same chain, so it might break again, because this is so look, try, try, try, turn it on. It's so hard, yeah, super, super hard. I might, we might need to come up with a better solution for that line.

Unknown Speaker 5:03

But if I replace it, just No, right? Yeah,

Unknown Speaker 5:09

I can No, it's fine. I can add that as something.

Unknown Speaker 5:17

There's noise. That was the only way,

Speaker 1 5:22

and see he did. He put a new chain down, but the original one is coming from up there, you know. Yeah.

Speaker 2 5:40

Okay, you had reached out regarding the mailbox key. Yes. So that's something that you have to go to USPS and bring your lease and your ID, and they'll be able to get you a mailbox, or they'll re key your mailbox. Okay?

Speaker 1 5:54

And then what about the carpet in the master closet? That one was completely dirty and not washed. Whenever I moved in, it was just vacuum. Okay? I know in my contract it says that I'm gonna have to professionally clean floors and clean carpets. But the floors were dirty and the carpet was super dirty, it wasn't washed. So do you guys have any like receipts of the cleaning that happened here?

Speaker 2 6:20

And I can definitely check in on that for sure. Okay, what I guess, are you just wanting confirmation that that was done?

Speaker 1 6:29

Yeah, because they're gonna have me. Why not? I have no problem cleaning out the property professionally when I move out, but the floors were filthy, right? Of course, I'm gonna return them clean. But do I have to pay professionally, or do I just do it myself, since they were so

Speaker 2 6:46

dirty, that's something that we recommend in terms of, like, the cleanliness of the floor. You didn't move in right after the last tenant moved out, right? So there's been people in the home, there's been vendors, there's been people inspecting the home, things like that. So there's definitely been a lot of traffic through the house since the last tenant moved out. Okay, um, I we do apologize that that was the case, and we try and like so I'm on site and I'm inspecting the properties. I we try and do the best that we can in order to get it, yeah, ready for the tenant. We have so many doors, we don't want to leave you with a property that's dirty. So if this is the case, then I absolutely apologize that

Speaker 1 7:31

I just wanted to know for for my contract to what would happen at the end of that.

Speaker 2 7:37

I think so the only thing like, if you clean it to, like, a two hour excellent, an excellent, yeah, if you clean it to an excellent standard, that's not necessarily, we're not asking you to provide receipts that you had it professionally cleaned, right? If it is not up to standard, that could reflect in your security deposit, that's the only thing, all right, so if you like, the only thing is, if we have to send somebody in, like, there's dirt on the walls and things like that, and we have to have it

Speaker 1 8:11

professionally perfect, since is it also professionally, do I you want to? Do you want to take a picture of it

Speaker 3 8:17

so I can show you that? That way you also have proof that.

Speaker 1 8:27

I might just have it clean after the move up, just because it wasn't

Unknown Speaker 8:34

cleaned at all. I'll

Unknown Speaker 8:38

clean it and everything. I'll have it wash. But,

Unknown Speaker 8:43

okay, yeah, just

Speaker 2 8:46

we would we encourage having a profession cleaned because we know that that will meet a standard that move out. Yes, if you want to clean it yourself, just know that that could be reflected in the security deposit. That's the only thing. Okay,

Speaker 1 9:01

okay, sounds good, but then I will have issues because it wasn't clean prior to me say again, so would I have issues at the end of my list? Because it wasn't the carpet, wasn't you can app

Speaker 2 9:12

100% note that in your inventory and condition form, and make sure that you take pictures of the property so that you have those references, and you have the ability to go back and say, Hey, this is dated this time. I have photos of this. This is the case of what happened when it moved in. I'm not the person who addresses those items when you move out and the security deposit is being addressed. So that you would it helps to have videos and pictures for reference to say, Hey, this is time stamp to this day. I have proof that this is the case, right? We take your inventory and condition form. We also take photos of the house and everything, so we have an idea of what the home looked like beforehand. So in general, there shouldn't be any issues. But if there are issues,

Unknown Speaker 10:08

yeah, it's super helpful for you to have that

Speaker 1 10:10

on hand. Okay. Sound good, cool. Sounds good, yes, all right,

Speaker 2 10:15

were there any other items that you wanted addressed?

Speaker 1 10:18

No, and then I'll just have to, I'll write out you guys don't have any packaging plan for the filters Correct. Say again, you guys don't have any, like, residential benefits for the for the H back filters, I have to purchase it. That is correct, yeah. What else? What else? The irrigation guys came on Tuesday, they set up the sprinklers. That's also what's gonna be more of our next week.

Unknown Speaker 10:49

I think we're good to go.

Speaker 2 10:51

Okay, let me just get this note real quick, and then I'll run through my spiel to let you know the items that you're taking care of. Just because I have to say this, Right, yes, okay, how are

Unknown Speaker 11:09

you? April,

Speaker 2 11:20

do we? So do you know where your air filter and electrical panel are? No, okay, so I believe that this is

Unknown Speaker 11:45

there here,

Speaker 2 11:49

yeah, so these, this would be your air filter, air filter, and then there's gonna be one there as well. So two air filters, correct. Okay, so

Unknown Speaker 12:03

that should open,

Unknown Speaker 12:06

okay, all right,

Unknown Speaker 12:10

and then the other filters of yours, the electrical panel. I

Speaker 2 12:20

Yeah. So those, those are your air filters. And then I believe the electrical panel should either be in the garage or the side of the house, okay.

Speaker 1 12:40

Oh, this, this electrical Yes, yes, yeah. I didn't know that was that thing was

Speaker 2 12:45

called, okay, yeah, the electrical panel. So if any breaker strip or anything like that, then you can go ahead and address that. Okay, to flip them back on, etc,

Speaker 1 12:56

right? And those are the only things that I need to know where they're yeah,

Speaker 2 13:00

those are, those are the main things. The also your, I believe your main shut off valve for your water is in the front, so if there's like, an extreme emergency, then you can go out there and shut that guy off.

Speaker 1 13:11

Okay, I'm glad you mentioned the water. I have, like a, like a water leak. Okay, show me that, please. Okay, so I think we're, I think we're done here inside is, can I show you? Are you from?

Unknown Speaker 13:38

Here I am. Yeah, where did you Where were you

Unknown Speaker 13:42

born? I grew up in Houston. Okay. In

Speaker 1 13:47

Houston, okay, this okay, the only spot, and I don't think it's a sprinkler, because, yeah, it's not working.

Speaker 2 14:02

I Okay, I'll make sure to note that and have it addressed. Okay, the appliances. So the fridge, you brought your own washer dryer, right? So the fridge is not under warranty. So if something were to happen to it, we would, well, we would send somebody out to repair it. You could pay for that, if you would like. But if you don't want to sink your money into somebody else's appliance, then you can take we can take it off site, and you can replace it with one of your own. And then, moving forward, you're responsible for pest control and yard maintenance, and then any sort of cosmetic issues, like paint chips, things like that, we won't come out and fix, but anything that is functional, so like if something like a light were to break door, things like that. We will you can schedule that through the portal, and we'll send somebody out to fix that. There's also going to be a one time maintenance inspection that's going to be closer to the winter months. They'll reach out to three weeks in advance. It'll be at your schedule. And all they're doing is they're checking, like the air filters and smoke detectors and making sure that those are good. Okay, cool. All right, sounds good, sounds good. All right, I have a great rest of your day. Sorry for being late. It's okay. No worries.

Transcribed by https://otter.ai