8000 West Gate Blvd Unit A:Otter AI

https://otter.ai/u/6IzYxb83HdhQkpdYQ6uOmPGxnCo?view=summary

OVERVIEW

Ivan and Jake discussed several property management concerns. Ivan noted damaged mailboxes and suggested contacting the HOA or USPS. Jake mentioned issues with his garage door opener, which only opens from the outside. He also highlighted an abandoned vehicle with a 2019 registration and was advised to contact Austin 311. Jake expressed concerns about maintenance responsibilities, including appliances and pest control, and was advised to document the condition of the property. Ivan emphasized the importance of filling out inventory forms and mentioned a one-time maintenance inspection. Ivan agreed to look into the mailbox issue and provide further information.

ACTION ITEMS

[ ] Investigate the status of the damaged mailboxes and coordinate with the HOA or USPS to have them repaired.

[ ] Follow up with the tenant on the progress of the mailbox issue.

[ ] Provide the tenant with information on how to submit a work order for any issues with the rental unit.

[ ] Advise the tenant on the process for hanging curtains and the potential impact on the security deposit.

[ ] Schedule a maintenance inspection closer to the winter months to check smoke detectors, air filters, and ensure everything is functioning properly.

OUTLINE

Mailbox and Parking Concerns

• Speaker 1 and Speaker 2 discuss the damaged mailboxes and the need to contact the HOA or USPS for repairs.
• Speaker 2 mentions the inefficiency of the US Postal Service and the inconvenience of having to go to the post office.
• Speaker 2 notes that they haven't moved in fully yet but has tested the stove, refrigerator, hot water, toilets, air conditioner, and heater, all of which seem to be functioning well.
• Speaker 2 points out an issue with the garage door opener, which opens from the outside but doesn't close properly when leaving.

Move-In and Maintenance Issues

• Speaker 2 mentions their final move-in push is scheduled for Saturday and expresses frustration with the garage door opener issue.
• Speaker 1 offers to discuss the garage door issue with management and asks about any other concerns.
• Speaker 2 brings up the lack of parking and the presence of an abandoned vehicle with a 2019 registration sticker.
• Speaker 1 explains that the abandoned vehicle is not their responsibility and suggests contacting Austin 311 for non-emergency situations.

Property Maintenance and Responsibilities

• Speaker 2 inquires about the maintenance of the front and the tree, which Speaker 1 clarifies is not their responsibility.
• Speaker 1 advises Speaker 2 to fill out the inventory and condition form and take pictures and videos to document the condition of the property.
• Speaker 2 expresses concern about being held responsible for damage caused by previous tenants and asks about the policy on bringing in their own appliances.
• Speaker 1 confirms that any appliances brought in by Speaker 2 are their responsibility to maintain, while other appliances are under warranty and the owner's expense.

Additional Concerns and Final Remarks

• Speaker 2 asks about the policy on hanging curtains, and Speaker 1 advises that it could affect the deposit if there is damage.
• Speaker 1 mentions a one-time maintenance inspection to check smoke detectors, air filters, and other functional items.
• Speaker 2 reiterates the need to address the mailbox issue and expresses frustration with the current state of affairs.
• Speaker 1 agrees to look into the mailbox issue and provide further information, while Speaker 2 thanks Speaker 1 for their time and assistance.

FULL TRANSCRIPT

Speaker 1 0:00

Hello. Hey, Ivan, how's it going, Jake, Jake, I'm oven. Yep. Nice to meet you.

Speaker 2 0:05

Yeah. So did you get up front? Did you walk all the way around? Yeah, this place is kind of weird.

Speaker 1 0:09

It is a little funky with the parking so how's your movement going? Going? Awesome. Were there any like, outstanding items that you had or deal with the mailboxes. So I am going to try and get in contact with like the HOA or the USPS. But right now they, it seems like they were damaged, and they haven't

Unknown Speaker 0:38

been repaired yet. How long?

Speaker 1 0:41

That's a great I don't have that. I can look into how long they've been damaged, but

Speaker 2 0:44

you can see them right there. Yeah, I just can't imagine that everybody here is like, okay with having to go to the

Unknown Speaker 0:51

post office, right? Understandable.

Unknown Speaker 0:55

And I know the US Postal Service is not the

Speaker 2 1:00

most efficient. I will tell you something else that, of course, I mean, just because of my timing, you can see I haven't moved in. The final push is this Saturday. I have a truck and help to move in, but I've been kind of doing some moving in the meantime. So obviously, I haven't checked everything out. I haven't run the dishwasher. Stove seems to be fine. Refrigerator seems to be fine. Hot water seems to be fine. Toilets flush. I haven't noticed any leaks. Air conditioner seems to work fine. I haven't tried the heater, obviously,

Speaker 1 1:29

yeah, and any of that stuff can be you can put in a work order at any time if something were to go wrong.

Speaker 2 1:37

But I do want to show you one thing that's really annoying, and maybe I just don't know, because I've never had one of these type of garages, okay, but my opener will open it from the outside, but it won't close it when I leave, which is really annoying. But if we open it,

Unknown Speaker 1:52

and this is 100% every

Speaker 3 1:56

time, I can't just push it and it closes it like it gets some kind of error, or whatever

Unknown Speaker 2:04

so I'm going to leave right, and

Unknown Speaker 2:09

then it does this clicking thing, right? Okay,

Speaker 2 2:12

so bigger enough that I'm kind of through the pattern or whatever, but if I push it again, wait You know, this is through trial and error. If I once, I let it do that a time or two or three, if I push and hold it, I basically have to hold it like all the way down. I don't know if there's no move or not, but when I'm coming here, I can push the opener in the truck and it opens it fine. But if I walk out of here, get in the truck and push the Close button, it doesn't so it's like, I can open it from the outside, but I have to close it like I just showed you, and go out this way to leave. Okay, so that's kind of what I've noticed so far. Again, I'm, I jumped on the place because of the availability and the pricing. I have, like, a month and a half overlap, so I'm not in a real big hurry, but I want to have plenty of time to clean out the old place. So like I said, I'm, I'll be. Final push is this Saturday,

Speaker 1 3:15

okay, understand, yeah, this is something that I can talk to management about and see if it is something that we can address. Okay,

Speaker 2 3:25

the only other thing, really, I mean, mailboxes is big, okay. I mean, that's unbelievable, to be honest. But show you something else, not that I have get a lot of guests regularly, but I do have a guest from time to time, and I noticed, you know, there's not a lot of parking. I get

Speaker 2 3:54

that that, you know, nobody takes care of outside the fence right, which, when you try to park along there, you get out and you're in chigger infested weeds rubbing against your leg or what have you. So I don't know who cares for that, but that car has a 2019, registration sticker on there. That thing hasn't been moved in five years. What can we do about that?

Speaker 1 4:21

So because that has nothing to do with like, our property, that's not something that we can handle. We don't handle all the properties on this, like road, there's only a handful of properties that we handle. We can't,

Speaker 2 4:39

well, a handful is quite a few. I mean, that's pretty close enough. I mean, okay, but I'm sure you've dealt with abandoned vehicles before. Who can I call to, you know, get the orange sticker started, kind of thing? Yeah, I'm sure you've seen cars with orange stickers on them where they're abandoned. I mean,

Speaker 1 4:57

the best thing is maybe Austin 311 where you that information, where you can inform them of non emergency situations, that is probably the end. Maybe they'll be able to direct you from there. But Austin, 311, is a good start, would be my guess.

Speaker 2 5:17

So I know that the front is maintained by the HOA or what have you. And I know that I'm responsible for this, which is fine. What about this? Is that part of the

Unknown Speaker 5:25

front this should be also maintained by the okay?

Speaker 1 5:30

I don't believe so. And I think that could be associated with these houses slash neighborhood, okay, over there.

Speaker 2 5:41

What about this tree right here? Because this is, I mean, this is, you see, I'm saying someone's been taking care of it, it, it's going to need care. You know, I'm saying, in the year that I'm here to keep it looking like this.

Speaker 1 5:55

So this was, this was handled by like, a service while it was vacant. So they did the same thing with the backyard. They handled the backyard and the tree what as a service was vacant, so any like maintenance, or anything like that would be handled by you and me. Correct?

Unknown Speaker 6:19

I'll leave this open so you can, you don't have to walk

Speaker 2 6:24

around, you know, again, because it's been sporadic. Me being here with the with the move, moment, I didn't fill out the form, which is probably my fault. That's okay. I haven't, I didn't do this, and, yeah, I don't want to be when my deposit, they're like, Oh, the counter was all used as a cutting board. I

Speaker 1 6:48

didn't do this 100% and the thing that I tell everybody is, fill out your inventory and condition form to the best of your ability, but also take pictures and videos. So pictures and videos. They're timestamped. They have, like, a way of showing proof. Hey, like, this was not something this was something that I moved in. I notated on my inventory

Speaker 2 7:12

and condition form. I was been over a week since I had my quote move in

Speaker 1 7:16

date. That's understandable. You'll provide me your inventory and condition form, okay? And I'll have that timestamp of like, okay, you've slowly moved in. Like, there, there's obviously understanding and exceptions surrounding those certain things, right? This is not something that happens within a week, right? Yeah, that like, you can tell this has been cut. And then there's additional like, dirt and stuff, well, and I haven't even eaten here, right? And I

Speaker 2 7:47

and then, like this, right here, I mean, again, it doesn't bother me, but, I mean, I might try and throw some glue in here, but, and then the whole thing about the refrigerator is really unusual, but it's fine. But let's say this refrigerator decides to fail, and I buy one, I get to take it with me, right? 100%

Speaker 1 8:03

Yeah, okay, okay, any appliance that you purchase and bring onto the property is your

Speaker 2 8:07

appliance, okay? But if this thing fails, it's on me to replace it. If

Speaker 1 8:11

it fails, it would be at your expense to either fix or replace it. And if you don't want to sink your money into somebody else's appliance, say it's not like 20 or $30 right? Yeah, it's more than that. We can take it off site, and you will be able to bring your own appliance on site. That being said, we don't anticipate that happen during the term,

Speaker 2 8:29

sure, sure. I don't either. Refrigerators usually last a while. I've just never really had to be responsible for refrigerator. But that's, you know, it is what it is.

Unknown Speaker 8:42

Yeah, I can't really think anything else.

Speaker 1 8:45

Then you can submit that through the portal as a work order, and then we'll be able to accommodate that.

Speaker 1 8:55

Okay. Yeah, the last thing, I just got to run through my quick spiel, and then I can get out of your hair. Okay, so you know where your air filter and electrical box are, yeah, so the air filter is right here, yeah, so it's underneath. You just change that out every 60 to 90 days, Yep,

Speaker 2 9:17

yeah, I'm in the business, so I have all that air conditioners, okay, yeah, at least my inaudible breaker panel is

Speaker 1 9:26

right here, yeah. So if anything were to trip, you can go to that and accommodate and then, like we talked about, appliance, you brought your own washer, dryer that's with you. Appliance, if it were to anything were to happen, same spiel that I kind of went through, except for these two and yeah, everything, everything else is under warranty, and the owner will fix it. So if anything were to happen with any of the other appliances besides the fridge, then the we'll send it out, and it'll be at the owner's expense. Okay? And then, moving forward, responsible for pest control and the yard maintenance, just in this back portion, everything else is covered by the HOA. And then cosmetic issues we're not going to come out and address, like paint chips, small cosmetic issues, things like that, but we will do functional so if anything is not working, Window, Door, the garage, things like that. If it's not functioning as it as intended, we will send somebody out to address

Speaker 2 10:23

Okay, so you have to understand that it's been 20 years since I've rented Okay, what about hanging curtains? Obviously, I might have to screw into the wall to hang curtains. What's the policy on

Speaker 1 10:34

that? So the best thing that I can say is, if you choose to do that, it could be reflected in your deposit. Okay, so typically, it's like small as minimal damage to the walls as possible. But if you choose to do that, then there will be some aspect of maintenance afterwards, sure, and it will be reflected in your deposit. And then there's going to be a one time maintenance inspection that's going to happen closer to the winter months. All they're going to do is they're going to come out, they're going to check smoke detectors, they're going to check air filter and make sure that everything's working properly. Okay? Properly. Okay, they'll reach out to you three weeks in advance. It'll be at your schedule so it won't be inconvenience, hopefully. Okay, all right, was there anything else

Speaker 2 11:20

that, no, if you could pounce on the mailboxes, that'd be great.

Speaker 1 11:24

I the best I can do is try and figure out something because it is not owned by the property right, it's a like Hoa, Joe, I can reach out to the HOA and have a conversation and see if there's any sort of information surrounding those. But even then, I don't, I'm not specifically sure if the HO. HOA handles those mailboxes right that maybe they have additional information, but because they are USPS owned, then that might have to reach out to them, something

Speaker 2 11:58

Well, yeah, the way I would see it is if I was the homeowner, I would be contacting the US Postal Service. Right. I mean, absolutely, and I don't know. if because they were damaged US postal services like well it you got to pay it which means both the HO. Right? I mean,

Unknown Speaker 12:20

I'll check into it and see if there's anything that I can find out.

Speaker 2 12:22

Okay, I really appreciate Jeff, because I think it's been like that for a while, and, I mean, that's really unacceptable, right? I understand on the HOA and the post office for sure, you know? I mean, it's just like, they're going, like, whatever, you know, deal with it. No. Fix it. Come on. Man,

Speaker 1 12:40

yeah, so I'll check in and see what I can and then I'll get back to you on any information that I'm provided.

Speaker 2 12:47

Okay, yeah, you can go this way if you want. So you know.

Unknown Speaker 12:55

All right, appreciate it, yeah, thank you for your time. You

Transcribed by https://otter.ai