8200 West Gate Blvd Unit-A: Otter AI

https://otter.ai/u/7pQqzw_ByxIP4m1QcNB1NF6mfcE?view=summary

OVERVIEW

The meeting focused on addressing issues at a rental property. Key points included an ant infestation, with photos requested for documentation. The tenant reported ants in various areas, including the master and guest bathrooms. The property manager discussed the need for an exterminator and clarified that the tenant is responsible for exterior ant treatment. Other issues included chipped paint, a malfunctioning door hinge, and a low chandelier, with the manager promising to follow up. The tenant was advised to use the portal for maintenance requests and was informed about the responsibilities for appliances and the one-time winter maintenance inspection.

ACTION ITEMS

[ ] Property manager to schedule an exterminator to address the ant problem.

[ ] Property manager to follow up on the possibility of raising or replacing the dining room chandelier.

[ ] Property manager to follow up with the tenant by the end of the week on the discussed items.

[ ] Tenant to send photos of the ant problem to the property manager.

[ ] Tenant to submit any future maintenance requests through the online portal.

OUTLINE

Inspection and Initial Issues

Speaker 1 apologizes for the delay and confirms the inspection includes the garage, opener, back gate, and front gate.
Speaker 2 mentions reviewing the property and asks if there are any additional issues.
Speaker 1 points out an ant problem, showing pictures of ants in various areas including the bedroom and bathrooms.
Speaker 2 suggests sending the pictures to document the issue and confirms the need for an exterminator.

Ant Problem and Exterior Treatment

Speaker 1 mentions ants in the master and guest bathrooms, and outside the property.
Speaker 2 advises treating the interior and confirms the tenant is responsible for exterior treatment if it affects habitability.
Speaker 1 asks about the responsibility for exterior ant treatment, and Speaker 2 clarifies it depends on the severity.
Speaker 2 requests photos of the ant problem to be sent via email for documentation.

Window and Door Functionality

Speaker 1 inquires about the operation of the windows and asks for guidance to avoid damaging them.
Speaker 2 explains the window latch mechanism and recommends checking other rooms.
Speaker 2 mentions the last issue is with the doors, noting chipped paint and functional issues.
Speaker 1 describes a door that sticks and a hinge issue, and Speaker 2 suggests checking with management for a solution.

Door Adjustments and Property Features

Speaker 1 discusses the need for door stops to keep doors open and asks about acceptable types of door stops.
Speaker 2 advises that any modifications could affect the deposit and recommends adhesive door stops.
Speaker 1 mentions a strong odor in the pantry and asks about property features like a water softener and alarm system.
Speaker 2 confirms no water softener or alarm system and explains the age of the property.

Chandelier and Lighting Issues

Speaker 1 describes an issue with a chandelier that is too low and could be a hazard.
Speaker 2 explains that a handyman determined the chandelier could not be raised and will follow up.
Speaker 1 suggests taking a picture to better understand the issue and offers to use themselves as a reference.
Speaker 2 acknowledges the inconvenience and promises to follow up with management.

Appliance and Maintenance Responsibilities

Speaker 2 explains the responsibility for functioning appliances and the process for reporting issues.
Speaker 1 asks about the cost and resolution if the fridge breaks down, and Speaker 2 explains the options.
Speaker 2 mentions a one-time maintenance inspection during winter to check smoke detectors and air filters.
Speaker 1 confirms understanding and plans to take pictures of the issues to document them.

Final Remarks and Next Steps

Speaker 2 asks if there are any other issues to address and confirms the need for photos of the pantry odor and chandelier.
Speaker 1 reiterates the issues with the pantry, doors, windows, and chandelier, and expresses satisfaction with the property overall.
Speaker 2 explains that normal wear and tear will not be addressed, only functional issues.
Speaker 1 asks about the process for reporting future issues, and Speaker 2 explains the use of the portal for work orders.

Timeline and Contact Information

Speaker 1 inquires about the timeline for follow-up on the discussed issues.
Speaker 2 mentions following up by the end of the week and confirms the process for reporting issues.
Speaker 2 asks about the location of the air filter and electrical panel, and confirms the fridge is old and the tenant brought their own washer and dryer.
Speaker 1 asks about the resolution if the fridge breaks down, and Speaker 2 explains the options for repair or replacement.

Conclusion and Appreciation

Speaker 2 provides final details about the maintenance inspection and the importance of changing air filters.
Speaker 1 expresses appreciation for the meeting and plans to take pictures of the issues.
Speaker 2 thanks Speaker 1 for their time and confirms the next steps for reporting issues.
The meeting concludes with both parties expressing mutual appreciation and understanding of the next steps.

FULL TRANSCRIPT

Speaker 1 0:00

I'm sorry about that. All right, thought I had 30 minutes, but kept getting longer. Yeah, no worries.

Unknown Speaker 0:18

So I know that part of the the

Unknown Speaker 0:23

inspection thing was the garage. So opener works cool.

Unknown Speaker 0:41

This back gate and the front gate. That's fine. Okay, you

Speaker 1 0:44

want me to, like, show you how this works, or anything.

Speaker 2 0:48

I mean, all we need to do is kind of go over what I've been to, the property, I've, like, looked through everything, the items that you mentioned, and then I'll run through, like, a quick spiel.

Unknown Speaker 0:59

Okay, all right,

Speaker 2 1:03

so your move in was good. Is there any anything else other than what was mentioned?

Speaker 1 1:09

No, it's actually basically the biggest things are,

Unknown Speaker 1:16

of course, the ants, which

Speaker 1 1:18

I know you said to take pictures. I did take some pictures, but mostly of just like this area, but like, as you can see, there's some right here,

Unknown Speaker 1:29

okay, and there's like, no food sitting out.

Speaker 1 1:32

There's some there. They're basically everywhere

Unknown Speaker 1:38

I found them,

Unknown Speaker 1:39

Speaker 1 1:42

over here in this area, along this wall, I found them in the bedroom. I have a picture of them here.

Speaker 2 1:49

Yeah, if you'll send that over as well, that'd be helpful. Sorry, maybe you'll send that over as well. That would be helpful. Like,

Unknown Speaker 1:56

there's, I see some right here, and there's

Speaker 1 1:59

also some I noticed someone is in the master bathroom.

Unknown Speaker 2:04

There's some in the guest bathroom,

Unknown Speaker 2:07

there's only one switch and

Unknown Speaker 2:34

yeah, we can schedule to have

Unknown Speaker 2:38

someone come out, or I'll go back to the office.

Speaker 2 2:42

This looks like grounds to have an exterminator come out and handle something like

Unknown Speaker 2:45

that, okay? And there's also

Unknown Speaker 2:47

some outside, but there's different hands outside, okay,

Speaker 2 2:51

yeah, so we, we would just have them come and treat the interior, anything that's on the anterior,

Speaker 1 2:57

okay, would I be responsible for anything on the exterior,

Speaker 2 3:01

yeah? If it's something that is like in the lawn, and that's something that you wanted to treat absolutely but that's not like preventing you from being habitable enough, right, right?

Speaker 1 3:14

I went ahead and filled out this,

Speaker 2 3:19

yeah, so if you take photos of that and just shoot it to me over email, we're not gonna, like, keep a paper copy of it. We'll just, we'll upload it to the portal so that we have reference of it.

Speaker 1 3:30

Do you know how the windows work, by the way, because part of the part of the assessment is, like testing the windows, and I didn't want to mess them up. Know what I mean?

Unknown Speaker 3:44

So, like, clearly, this latch,

Speaker 2 3:46

yeah, something, yeah, the latch just undoes the window and it should slide over.

Speaker 3 3:54

Okay, that way. Okay, cool. All right, okay, I'll check

Unknown Speaker 4:00

other rooms with that thing. Okay,

Speaker 2 4:05

cool. And then the last thing you mentioned was the doors.

Unknown Speaker 4:09

There's a couple, yeah, so

Speaker 1 4:13

this, like this goes out just a little bit, not nothing, not nothing huge and extreme, but there's like, chipped paint right here. There's paint in the garage. Would I be able to put down some plastic and then, like, touch this up?

Speaker 2 4:29

So typically, what we recommend is to not do that at the end of the day. Like, we can't necessarily stop you, right? But the reason that we recommend is anything that we have to return to, like, the normal condition, like, obviously, we're not going to paint that back with what that is, right? But anything that we have to return back to normal condition would be something that take comes out of your deposit, right? Oh, okay. So anything that's like cosmetic So, like paint chips, anything like that, we're not going to, like, make those sorts of touch ups, as long as it's like a functional if it's functional and it's not working as intended, then we will come out and take care of that. But if it is working as intended, then that's not something that we're gonna fix, right? So we're like the property manager for someone who's invested in these properties, and there's only so much that we can do, right? Okay,

Unknown Speaker 5:35

gotcha All right.

Speaker 1 5:38

Okay, yeah, no biggie. This one, I just, I'm kind of just giving inventory basically, um, I have to, like, pull this one is sticky and doesn't close all the way. So, like, yes, it is functioning as intended, but I have to, like, push it in. Is that, like, and I don't know if it's a hinge issue, because, like, this one is a little off,

Speaker 2 6:04

yeah, so that's something that we can check on cool, because that is, but it's not something that I can confirm will be. I'll have to go back and have a conversation with them, yes, regarding it, but yeah, that's definitely something that we can check on

Speaker 1 6:20

cool, because that one, and I understand that this property is on a slope. It's on, like, a little decline. I was cooking breakfast grease was sifting that way. I understand that, however, I'm not, like, I think there could be some issue with, I don't know maybe the hinges on this one, but, like, basically all the doors in this room close automatically, like, I have these bungee straps right here, and then I just take it off and it closes automatically. Okay. This one is not as bad as the bathroom one like all I have to do is just barely push and it swings closed. Quit very quickly. And this one is definitely a hinge issue, especially down there. This one is very, very loose,

Speaker 2 7:19

and I'm not like slamming the doors or anything like that. Yeah, no, understandable. So in terms of the hinge related stuff, that's something that I can bring back, and we'll talk about the it's staying open is not technically, like a functional thing, okay, something that I could recommend is, like, maybe door stops. Those little door stops, super cheap. You can get them on Amazon. It would help keep your doors open, if that's what you would like within the property, I can definitely ask. I'm not, like, opposed to asking, right? It's something that we can discuss. But I want to be like, straightforward with you and let you know that that is something that they might not address, right, right? Okay, just in the confines of it being a, like, functional, right, yes,

Speaker 1 8:04

forward, understand now when it comes to, like, installing a doorstop. Now I'm guessing y'all would not want something that would require screws, nails, or kind of any alteration to the frame itself. What if it's like a sticky, like, adhesive type,

Speaker 2 8:24

yeah, I mean that I just realistically went when in the house, anything that you are installing, acknowledge that that could come out of your deposit, right? Because if it's not able to return to normal. That's something that could come out of your deposit, right? That's just something to keep in mind while doing that type of stuff. If it's like, I'm sure that they sell some sort of, like adhesive, like doorstop, that you can probably pull, like, the adhesive out, and it won't leave any residue, anything like that, so there's no marks or anything in the wall. Also, within your lease, it's completely acceptable for you to put like, nails in the wall, right? Okay, hang like picture frames or things like that. Awesome. Okay,

Unknown Speaker 9:08

alrighty, let me look at this again.

Speaker 2 9:13

And yeah, that's for that. That is just for you to, like, go through. And like, I would highly recommend taking pictures, videos, whatever you like. Yes,

Speaker 1 9:23

I don't know what the deal is with the pantry, but it smells like,

Unknown Speaker 9:32

Yeah, it smells real bad in

Speaker 1 9:37

there. Okay, I don't know if it is. I don't know if it originates next door or not, or if it's I don't know, but the rest of the house smell and there's ants everywhere, but the rest of the house smells just fine. It's just this pantry. Okay, reeks. I'll put that. I

Speaker 1 10:05

think, yeah, that sounds like, whoa, but yeah, I've Yeah, nothing else smells

Unknown Speaker 10:11

or is bad.

Unknown Speaker 10:13

It's just that weird odor. I

Speaker 1 10:40

Yeah. So a couple of questions I have about the property specifically.

Unknown Speaker 10:51

Is there water softener?

Speaker 2 10:58

I don't believe so, okay, that's something that I can check on and get back to you. I don't have that offhand. There's no alarm system. There's not an any alarm systems that would have been installed on property. We turned off. So like for our properties, tents moving in. If there's alarm system on property, we make sure that it's like, disarmed and turned off. If they, if a tenant wanted to use that alarm system that is on property, they would contact that alarm company, set that up themselves.

Speaker 1 11:29

And is there? I don't think there's, is there a central vacuum?

Unknown Speaker 11:32

No,

Speaker 2 11:36

like, that would be like, in the wall back. That wouldn't be in a house of this age, it would be like, probably like a home That was built in like 2020, for sure. Okay, I

Speaker 3 12:00

Yeah, okay. About the

Speaker 1 12:04

chandelier. How can this be resolved? Because, like, your head goes above the light. My eyes are like, looking right here. How is there like and there's like, a groove right here that looks like it could be like this part could be taken off. This screw could be like, taken there. How could this either be raised or replaced?

Speaker 2 12:31

I can definitely follow up on this. But when you did reach out, I asked management, they like that was something that we looked into. Our handyman came out and he determined that it could not be raised. I mean, we can't necessarily, you know, like, if somebody says that it can't be raised according to them, that's not really something that I've made the call on, right? So we can follow up and see if something can be done. But like as of right now, like Currently, there's nothing that can be done, but I will follow up and I'll see if there's something that can be done. But like when you reached out originally, I went and I had conversations with them, and that was kind of the feedback that I got. So,

Speaker 1 13:24

okay, um, Would it help if you, like, took a picture of it or something?

Unknown Speaker 13:30

Yeah, I can definitely take a picture of it

Speaker 1 13:32

like you could, like, even use me as like, because, like, you can use it as like side profile to kind of determine, like, a height.

Unknown Speaker 13:41

No, I mean understandable that.

Speaker 2 13:45

I guess we understand that it is like an inconvenience in that sense of the the height that it's at the the only reason that we were definitely open to making the change, right, but the only reason that we did is the handyman we sent out so that it was not doable. So that's something that I have to follow up on and approach that. Because, right? You, you requested it. We said that that was something that we would look into handling. And if we send somebody out and they said it's not doable, that's you can't really tell them that it's doable, right? So that's something I'll follow up on and, like, check back in and see if we can try and make that happen. I definitely understand that it is inconvenience.

Speaker 1 14:33

I mean, yeah, it's, it's inconvenient, but it's also like, if you, if you hit into it, it could sway and then that pops off, or this breaks, or something. So it could also be a potential hazard. And I wrote that on the paper, like dining room lighting. I wrote hazardous as moving, like the moving condition. Now, let's say, just in the scenario in which y'all aren't, you're a handyman, and you guys deem it can't be raised at what and you said you can't, it can't be replaced at this time. At what point would I be able to, perhaps, hire someone to install a new light fixture? Is there a specific like date or requirement that has to be met for that

Speaker 2 15:24

that's something I can look into. I don't necessarily have the answer to that. Okay, okay, i

Speaker 2 15:40

Is there anything else that you had to address?

Speaker 1 15:49

I don't think so, chandelier, pants, door hinges, pantry smells, Windows, and I've already commented like there's like, there's normal wear. And I saw this place before I applied anything. So, like, you know, there, there are some normal wear stuff that I wrote down here. But other than that, I really love this place. I'm really happy that I was able to get

Speaker 2 16:13

it cool. Yeah, any normal wear and tear is gonna be something that we're not gonna come out and take care of any sort of paint chips, anything cosmetic, yeah, only functional items are things that will come out in a dress.

Speaker 1 16:26

Now, let's so if the habits are a little wonky, what happens, you know, three or four months from now, something comes loose, or something happens with cabinets. Is that something that I call you all

Speaker 2 16:40

for? Yeah. So if something on site is not functioning as intended, you wouldn't call us. You would go through the portal and you would submit a work order through the portal. Perfect. So any issue that you have on site, anything that is not functioning, you'll go through the portal and you'll submit a work order through that portal.

Unknown Speaker 16:56

Okay, for sure.

Speaker 1 17:00

When could I expect to hear back from you on some of the stuff we discussed?

Speaker 2 17:04

Hopefully sometime this week I will. I'm not going to be going back to the office today. I'm off at five, so the I'll probably follow up on some of those items, either tomorrow or Wednesday, okay, and hopefully get back to you by the end of the week. I really appreciate that, for sure. Yeah. And then when I get back to you, we'll let you know, like, on some of the things, how we've decided to go, and on the other things, like, what we're going to be doing in order to resolve that, okay, for sure. Cool. So if you don't have anything else, I'll just run through, like, my little spiel. Do you know the air filter is? Yeah, it's over here. Cool. Yeah, this is, I just want to make sure that you know, do you know where the electric electrical panel is? Is it in the garage? Correct?

Unknown Speaker 18:01

Yeah. And then appliances, so fridge, you brought it's old, yeah?

Speaker 2 18:07

So we little beat up, yeah. So we do provide you with a functioning appliance. We do not expect it to have any issues during the process of your lease. If something were to happen, it would be at your expense, only the fridge. You brought your own washer dryer, correct? Yes. So only the fridge. It would be at your expense. If you don't want to pay that, then we can take the fridge out and you can put your own fridge in.

Speaker 1 18:36

What would the cost? So, cost of repairing, what would be wrong with it, yeah,

Speaker 2 18:41

if something were to not function properly, which shouldn't happen in the course of your lease, this is just a precautionary something that I have to share with you now,

Speaker 1 18:52

since, again, you use the phrase you're required to provide me functioning appliances, let's say the fridge does go out. I have a bunch of food in there, what's, what's the what's the result, what's the resolution, like, how soon would I, how soon would I have a functioning refrigerator after that?

Speaker 2 19:12

That would be determined on how you would like to proceed, right? So if you want to fix the fridge at your expense, then it would be you would have functioning refrigerator as soon as the technician came out and fixed the fridge. If you wanted to replace the fridge, then it would be when you purchase the fridge and put a new fridge in.

Speaker 1 19:38

Have you had much experience with people having to have bridges repaired? Nope, okay.

Unknown Speaker 19:44

that's not something that we

Speaker 2 19:47

encounter regularly, like I said, we provide you with functioning appliances. So, this is I just have to say this as part of my spiel so that you understand where your duties lie in our duties, like, yes right so everything else. Sto.

Speaker 2 20:40

Is you'll schedule through the portal, and then there's going to be a one time maintenance inspection, and that's going to be during the winter months. And all that's going to be is they're going to come out, they're going to check smoke detectors, they're going to check your filter, which you'll need to change, like, every 60 to 90 days, and they'll just make sure that those things are working well, and

Unknown Speaker 21:03

that's it cool. Okay,

Speaker 2 21:06

sound good, yeah, thank you. All right. Well, if there's nothing else, I'll get out of here, yeah, I mean,

Speaker 1 21:11

that's, that's, that's pretty much it. I really appreciate you willing to listen and taking notes, and I will, I'll take a pic. I'll take pictures of these. Now there's like, signature, like, I sign it and I'll just take pictures of it and send it back to you. Yeah, for sure. Perfect. Yeah. All right. Oh, my laptop for my car. So better. But I really appreciate it. I'm really sorry for being late and cutting into your Yeah, it's all right. Lock out time.

Speaker 2 21:38

It happens. All right. Have a good rest of your day. Thank you. You too.

Transcribed by https://otter.ai