Steve: TOP Consulting April 2025

Transcript

Outline

Handling an eviction case with a difficult tenant who ignores court notices.

• Tenant ignores eviction notice, continues to occupy property despite owner's efforts.

Eviction process for non-rent violations.

• The speaker discusses the process of evicting a tenant for non-payment of rent and non-compliance with the lease agreement.
• The speaker mentions specific violations of the lease agreement, including unauthorized subletting and operating a group home, and provides examples of how to document these violations in an eviction notice.
• The speaker describes a situation where a tenant is not paying rent and making modifications to the rental property without permission.
• The speaker suggests using the legal process to evict the tenant, which involves filing a court case and working with constables to remove the tenant's belongings.
• Landlord discusses ways to thwart tenants' attempts to pay rent to avoid eviction.

Eviction process and tenant rights in Austin, Texas.

• Unknown Speaker discusses eviction process in Austin, Texas
• Speaker offers advice on how to handle difficult situation with tenant and elderly occupants

Handling illegal boarders in a rental property.

• The speaker discusses a situation where a group home operator lied to the property manager and illegally rented out a property to numerous unrelated individuals.
• The speaker emphasizes the importance of compassionately handling the situation while following city codes and regulations.
• Unknown Speaker discusses move-out inspections, guaranteeing at least one property will be vacant by end of April.
• Speaker recounts experience with drive-by move-out inspections, noting properties can be completely gone by mid-month.

Managing rental properties, including move-outs and maintenance.

• The speaker checks on tenants by driving by their homes and asking if they have movers scheduled.
• The speaker tries to get in front of move-outs by communicating with tenants and keeping an eye out for moving trucks.
• Busiest move-out month expected, with 40 doors managed.
• Owners often complain about yard condition when moving back into rental property.

Handling security deposits and property sale.

• Unknown Speaker discusses difficulties in managing security deposits and property sales.

Managing expectations for property owners and agents.

• Unknown Speaker: Property managers avoid spending unnecessary money on behalf of owners.
• Unknown Speaker: Sales agents need to communicate with owners about property condition and prep work.
• Unknown Speaker: Owners may have unrealistic expectations about property condition and sales prep work.
• Unknown Speaker: It's important to manage owner expectations and communicate effectively throughout the sales prep process.

Handling offboarding for property managers.

• Unknown Speaker negotiates with tenant to resolve issues and return deposit.
• Unknown Speaker suggests sending tenant deposit refund directly to owner, bypassing disagreements.
• Policy decision needed on off-boarding tenants, with trigger point for not agreeing on deductions.
• Unknown Speaker discusses creating an FAQ for owners offboarding, addressing common questions and concerns.
• Unknown Speaker mentions the importance of identifying trigger points and writing down policies for owners offboarding.

Property management issues with an upset owner.

• Unknown Speaker met with Adrian and discussed splitting property lot, building new construction.
• Owner walked property, found homeless person broke in, took property off market and re-listed it in April.
• Owner accuses landscaper of laziness, prompting daily property inspections.
• Unknown Speaker discusses overcoming a difficult situation with an owner who doesn't trust them, involving Adrian.
• Unknown Speaker emphasizes the importance of setting boundaries, particularly with pricing, to avoid trouble.

Setting and holding boundaries with property owners.

• Unknown Speaker: Boundary setting is key to success in property management (15 words)
• Unknown Speaker: Failure to set and hold boundaries leads to overpricing and untenable situations (15 words)

Property management challenges and strategies for eliminating vacancy.

• Unknown Speaker discusses challenges with new owners, including pushback on pricing and setting expectations.
• Experience with helping new owner onboard and providing feedback on listings leads to insight on how to approach these situations.
• Goal is to eliminate vacancy and rent properties in 30 days or less, with flexibility in pricing and pet restrictions as needed.

Pricing and vacancy for rental property.

• Owner wants higher rent, but math shows it would lead to extra vacancy and lost money.

Managing construction near rented property.

• Unknown Speaker: Construction next to rented property could cause problems.
• Unknown Speaker: Offer below-market rent to tenant in exchange for silence.
• Unknown Speaker: Property manager advises against 3295 rent with construction nearby.

Property management challenges and solutions.

• Unknown Speaker discusses a rental property issue with a cooperative tenant who is willing to live with construction next door.
• Speaker reflects on past mistakes and offers advice on how to handle similar situations in the future.

Managing a group home with elderly residents, potential liability issues.

• Unknown Speaker discusses implementing a minimum management fee to offset vacancy days.
• Unknown Speaker considers Ted's lease expiration in two months and the potential for elderly residents.
• The speaker is concerned about the safety of elderly tenants in a rental property due to the presence of an unreliable and potentially fraudulent landlord.
• The speaker believes there is a high likelihood of a holdover tenancy and potential liability if the tenants are not removed from the property.
• Unknown Speaker discusses potential liability situation with group home tenants, suggesting eviction process may be necessary.
• Unknown Speaker expresses concern for elderly tenants' well-being and potential legal consequences for failing to act.