Steve: TOP Consulting May 2025

Transcript

The meeting discussed the eviction process for a tenant who failed to pay rent by May 12th. A three-day notice to vacate was posted on May 9th, and photos and videos were taken. The next steps involve filing at JP court, which requires a lease copy, eviction notice, and tenant statement. The judge will review these documents to ensure proper procedures were followed. The tenant's past due amount was $2,675. The team also discussed the importance of systemizing processes, handling owner inquiries, and the challenges of training new staff. They emphasized the need for clear communication and assertive decision-making to manage tenant and owner expectations effectively.

Action Items

[ ] @Alysia Conway - Go check on the property on the 4th day after the 3-day notice was posted.
[ ] @Alysia Conway - File the eviction with the JP court if the tenant has not vacated.
[ ] @Alysia Conway - Follow up with the owner if no response is received on the recommended rent reduction.
[ ] @Alysia Conway - Develop email templates for common renewal questions to streamline the process.
[ ] @Alysia Conway - Schedule a meeting with Adrian and Stephanie to discuss the plan for Alyssa to take over new owner onboarding.

Outline

Eviction Process and Legal Actions

Speaker 1 discusses the non-payment of rent by a tenant and the steps taken, including posting a three-day notice to vacate.
Speaker 2 advises on the next steps, including filing an eviction at JP court and the documents required, such as a copy of the lease, eviction notice, and tenant statement.
Speaker 2 explains the eviction process, including the judge's role in ensuring all legal requirements are met and the potential for a default judgment.
Speaker 2 mentions the importance of having tenant information for credit bureau reporting and the likelihood of some tenants wanting to pay the debt after proper legal action.

Handling Abandoned Properties

Speaker 1 inquires about the possibility of the tenant having vacated the property and asks for advice on checking the property.
Speaker 2 explains the concept of abandonment and the steps to take if the property appears abandoned, including taking possession and re-renting.
Speaker 2 advises on the importance of not evicting too soon and the potential for saving attorney fees by handling the eviction process themselves.
Speaker 1 expresses concern for the elderly tenants and their condition, but Speaker 2 emphasizes the fiduciary duty to the property owner.

Rental Property Regulations and Owner Involvement

Speaker 2 discusses potential new rental regulations in Texas, including the requirement for air conditioning and rental registration.
Speaker 2 advises on the importance of being aware of regulatory changes and the potential impact on property management.
Speaker 1 shares an experience with a grandfathered rental registration and the additional paperwork involved.
Speaker 2 emphasizes the importance of systemizing operations to accommodate potential regulatory changes and the potential complications of mandatory rental registration.

Owner Onboarding and Renewal Processes

Speaker 1 outlines the process of onboarding new owners, including the role of Jake, the field tech, in conducting walkthroughs and pre-checks.
Speaker 1 describes the steps taken to manage new leads, including reviewing property information, scheduling phone calls, and taking notes during meetings.
Speaker 1 discusses the challenges of handling 102 renewals and the need for templates to streamline communication with tenants.
Speaker 2 suggests using Gmail templates for common renewal questions and the importance of pre-notifying owners about rental market trends and potential rent increases.

Handling Tenant Requests and Owner Communication

Speaker 1 shares an example of a tenant requesting a rent reduction and the steps taken to communicate with the owner.
Speaker 2 advises on the importance of setting clear expectations with owners and the potential benefits of avoiding vacancy costs.
Speaker 1 discusses the challenges of waiting for owner responses and the need for a follow-up no response email.
Speaker 2 emphasizes the importance of being assertive and clear in communication with owners and the potential benefits of systemizing owner communication.

Training and Delegation of Responsibilities

Speaker 3 mentions the focus on training Alysia and the separation of the portfolio to allow for better training and delegation of responsibilities.
Speaker 1 expresses concerns about taking on new responsibilities and the need to balance training with current tasks.
Speaker 2 advises on the importance of systemizing processes and the potential benefits of having a clear script and process for new owner onboarding.
Speaker 3 discusses the challenges of managing a large portfolio and the need for efficient communication and delegation of tasks.

Adapting to Change and Continuous Learning

Speaker 2 emphasizes the importance of adapting to change and the willingness to live in a state of discomfort as a key to success.
Speaker 1 shares the experience of quickly adapting to new responsibilities and the need for continuous learning and improvement.
Speaker 2 advises on the importance of being comfortable with uncertainty and the ability to figure things out quickly.
Speaker 1 expresses confidence in their ability to handle new challenges and the importance of ongoing training and development.