1519 Honaker: Otter AI
OVERVIEW
The meeting discussed property management guidelines, emphasizing that work orders are handled directly by vendors, and the tenant is responsible for minor maintenance and pest control. The property undergoes annual maintenance inspections, and the tenant is advised to document any issues. The tenant is also responsible for yard maintenance, trash management, and cosmetic repairs. The property has a single handyman for major repairs. The tenant was informed about the importance of following HOA rules to avoid fines. Additionally, the tenant was advised on contacting the property manager for emergencies and was offered Amazon gift cards for positive reviews.
ACTION ITEMS
[ ] Reach out to the handyman to schedule a maintenance inspection.
[ ] Take photos of the property and send them to the property management company.
[ ] Coordinate with the property management company to have the water turned on.
[ ] Leave a key for the handyman to access the property for the maintenance inspection.
[ ] Provide the property management company with the tenants' cell phone number.
OUTLINE
Property Management Responsibilities and Guidelines
- Speaker 1 explains that they will not be involved in work orders unless necessary, and vendors will contact the tenant directly for scheduling.
- The tenant is informed that they can leave a key for the vendor or arrange for the vendor to enter when they are not home.
- Speaker 1 mentions that they are the point of contact for lease-related issues and provides their cell phone number.
- The tenant is informed about the annual maintenance inspection, which includes checking the AC system, and is advised to be available for a three-week window.
Handling Maintenance and Emergencies
- Speaker 1 states that only one handyman is available for maintenance, and the tenant should take photos and document any issues.
- The tenant is responsible for pest control, including rodents, and should call Speaker 1 for any pest control issues.
- Speaker 3 mentions that the tenant is responsible for yard maintenance, except for the backyard, and should be aware of HOA regulations to avoid fines.
- Speaker 1 advises the tenant to keep trash cans in the garage or behind the fence and to check the trash website for pickup days.
Cosmetic Issues and Additional Services
- Speaker 3 explains that cosmetic issues, such as painting, are not handled by the property management company.
- The tenant is informed about the types of work orders that will be addressed, including functional issues.
- Speaker 1 provides information about maintaining the air conditioner and the process for reporting issues.
- The tenant is advised to keep the breaker box accessible for maintenance purposes.
Moving and Settling In
- Speaker 2 mentions that they are moving in and will conduct a full walkthrough of the property.
- Speaker 3 advises the tenant to be aware of HOA regulations and to keep trash cans in the garage or behind the fence.
- Speaker 1 provides information about the types of trash cans and the process for reporting issues.
- The tenant is informed about the types of work orders that will be addressed, including functional issues.
Final Instructions and Follow-Up
- Speaker 1 provides their contact information and advises the tenant to call them for any issues.
- The tenant is informed about the process for reporting issues and the types of work orders that will be addressed.
- Speaker 1 mentions that they will send a Google page link to help with positive reviews and offers Amazon gift cards in exchange for good reviews.
- The tenant is advised to follow up with Speaker 1 if they have any questions or issues.
FULL TRANSCRIPT
Unknown Speaker 0:00
Responsibility moving forward. Same thing with guidance and if members are going to
Speaker 1 0:11
contribute directly. So like I said, I'll usually never be a middleman in a work order situation unless it is done and so that event, once it gets assigned to the correct vendor, they're gonna reach out to you directly to schedule at your convenience. And if you want to leave a key for them, if you want to only Bucha when they're here, things like that, it's totally up to you. Oh, good. I'm never involved with that. Then, also, on that note, we're very chill. We, you know, we don't really bug people, unless you need us. Sometimes, I go leases without talking to of yours much worse, little at your knee. I'm your point of contact through the. lease. So y'all my cell phone number, things like that. I'm probably never going to come back here to be honest with you, we have 360 properties, and all come back here one thing we personally. There are one, handyman we only have one handmade with the company, it's fabulous. He's going to do a maintenance inspection, I would assume, yours would be next fall. And what he's going to do is going to call you three weeks in advance 340 Maintenance himself. You tell him when you're available. It's five. Time he comes in the in finances, and then he checks the AC system, and then he's out of here. He's just looking for maintenance. Other than that, they don't come here, so never hear from us. I have 1p in case of an emergency, no one else has a p. So you do have to
Speaker 2 1:39
for vendors. That was worth on it. On it, hopefully valid what does
Speaker 1 1:53
that do to take it? For it, if you can get it smooth in the next weeks. Great. I was telling you, it's easier when nothing's in here yet, but take your time. Snap photos, whatever you you know, whatever you feel comfortable with, and then if I don't see it, like a month
Speaker 2 2:11
off, off, I think we're playing this weekend to come do like the school like full walk through and then start moving everything over here and whatnot. So,
Unknown Speaker 2:18
yeah. coming from? Cedar Park. We're just down there. Yeah, and
Speaker 3 2:23
And just so you know, we have gone through the property and, like, have pictures and stuff like that, like the minor stuff. And we everything that you would do is just like the cya for you, yeah, in that sense. Other than that, we, like, we were aware of, like, what the property looked like before you all moved in, moved in. Yeah. So you are also responsible for pest control. So we did do a complimentary spray of the property before you all moved in, and just after that, any sort of pest control, I think, regard to like rodents, if you ever, ever rodent that
Speaker 1 3:05
has control so we spray for bugs and insects. We have never had a reported rodent issue at this property. But if one were to advise, if you ever have a hint of maybe one owner pays for that type of work. So it does have an exception for rodents, not bugs or insects. I did will never be a rodent issue not want to read it in your house. You let them know that's a high ticket item. You call me for granted things like that. You call me, I get someone on your owner pays for that exclusion, work needed and finds a way to set any beginning in you just have to pay for
Unknown Speaker 3:42
perhaps on Amazon, but we have just
Speaker 3 3:47
so that you're aware. The other thing is, like, the yard maintenance that we you mentioned while we're out there, really, you only have, like the backyard that you have to take care of everything else, kind of rocks, maybe like, tend those weeds a little bit. The only reason is, we're pretty lenient, but you are in HOA right now, and you can get fine in regards to that,
Speaker 2 4:10
Social Security, the third mix, the dead bushes puts a bat out of kill flags for those kinds of things,
Speaker 4 4:16
just because, you know, just being our first time running at the property owner left
Speaker 1 4:24
this bacon for quite a while just the few times I've been here in October. Neighborhood, I always see leaves, but I just I haven't leased it out before to have a history of, oh, has anyone gotten fines in the past? You So cute, but it looks like all your neighbors have the same style of, like, brushes in their rock
Unknown Speaker 4:45
so was it? Little
Unknown Speaker 4:46
talk with our neighbors
Speaker 2 4:48
and like weeds is something that pantry is more so just like more, like the landscaping part up there, like, if we have to. I think my wife's probably super excited for. She loves
Speaker 1 4:58
projects. If you guys want to plant stuff, feel free.
Speaker 3 5:03
Yeah. Ultimately, I think the HOA will send you a warning before they send you Okay, so, I mean, that's been my experience with Hoa, mostly, is they'll say, hey, like, you need to, like, fix whatever this is, yeah, and if we see it again, then we'll see you fine. And then you'll be aware of kind of what they're okay with it not okay in terms of trash cans, yeah? Keep those in the garage or, like, behind the fence. And your trash days, you will be able to look at the, I think there's a website on the side of the can. That's
Speaker 2 5:38
what I just said. I just moved in, like,
Unknown Speaker 5:45
tomorrow, yeah,
Speaker 3 5:46
yeah, the and they, there's also, like, a trash website, and you can, like, figure that out the days in accordance to that. And then the last thing is, like any cosmetic issues are things that we don't typically or things that we don't handle, so like, Nick's in the pain or things like that. The only time that, like, if you submitted a work order we would come out is for like, functional things. Okay,
Unknown Speaker 6:11
cool.
Unknown Speaker 6:18
boxing up outside. No.
Unknown Speaker 6:28
bring clean. It's already and you don't need to bring
Speaker 5 6:37
them. So that's three square one. And then here's your other one.
Speaker 1 6:48
So you'll have three to maintain. We don't put the cheap ones in. We've usually put in the ones that last three months. And because you don't, I have four animals, and the three months ones last me three months, right? Or two months, you every like four months, and there's a problem down if you have ones here already left on site, fabulous when you run out to
Speaker 2 7:09
buy more. Good deal. So, yeah, so it's one the two rectangles and that spare one. Yep. Awesome,
Speaker 1 7:17
awesome. Well, we hope we love it. You guys love it here. I'll get your cell over before I leave it, and then probably the
Unknown Speaker 7:30
thing I Yeah, so you have that,
Speaker 3 7:35
and you'll be able, like, if your breaker goes out, or something like that, you'll be able to open that up and, oh, can you show this right over here? What got
Speaker 6 7:46
there was this point, this one or shut up, that's a great question to be Maybe
Unknown Speaker 7:55
something to do with
Unknown Speaker 7:57
to be maybe
Speaker 6 8:01
something to do with Neither. Tim, yes, we can ask that one. Yeah,
Speaker 2 8:16
time this weekend? Yeah, we're right now the it's just over home base filters a very obscure size they're gonna do it to spend $70 Dollar. Is sweet. I would love free people call you about putting the water on. Essentially, you don't need to be
Speaker 1 8:41
you want to check the phone. I'll just reach here. Out to him. He'll reach out to you. Or if you're not leaving the key respond to your 20 pictures checked if you can be here. That
Unknown Speaker 8:58
is amazing.
Unknown Speaker 8:59
You'll be your go to guy for anything. It's
Unknown Speaker 9:03
The sweetest guy for me. Oh.
Unknown Speaker 9:04
Everything is really dangerous. The my
Speaker 1 9:13
house so you'll be able to answer more in depth you'll be able to answer
Speaker 3 9:18
more in depth questions about functionality. like that Maybe I'm it wasn't in England, I feel like there's a customer that used to have to, like, walk your drive, do something. but When it's in your
Unknown Speaker 9:43
Like that's fine if I get like, emails, always sign. gonna be 979-824-6482, if there's anything that
Speaker 1 10:04
anything that goes on like for me, I always tell people like there's a true word to see, the fire danger, cold
Speaker 1 10:16
right and weekend, and it's nighttime, and like your your air conditioner is out. Like by that, I'm not. I'm your children sitting here sweating so you call me. Always get to text faster, but Comey never wants to do that. ARP, anything like that for you. Do you have anything else for us while we're here? Not of, anything
Speaker 2 10:47
I might just need to galken ear up for Walter to give me a call. right, take some more measurements for life things, and then why are they also go into this, this and this and this too. So I moved to a too? So I moved to a bigger
Speaker 1 11:04
bigger bigger
Speaker 3 11:12
home. I knew you don't work. New places are exciting, but definitely a lot.
Speaker 2 11:19
We're kind of in the process of, like before we have. Office, and we just once we had a kid that's just, like, adding so many more things. And like, I'm used to having just, like, more minimal stuff. And I was like, now we have all these like, boxes. We gotta hold on. Yeah. like part of the move. I was like, we're gonna purge so much. So we're like, cool. We're gonna get rid of a lot of things. And if we need anything, we'll get it. We're there, of course, like, but IKEA does have these cool, really, like things can do that. Look at this hack I found on she sounds She sounds like music, but I'm happy to do all that. But let's get our stuff in there first and see what we need
Speaker 3 11:55
like 30 different things that are the exact same. Yeah.
Speaker 2 11:59
Needham, let's make a shot. One of the things we did at the world we're at now is I built these, like the little cube calyx, like shelves from IKEA. They fit perfectly in our son's closet. Now, the point was, like, in order to finish, like, I almost have built them in. There's like, a built in, and we're trying to, can't zero in person, get them out. Or do we just, like, leave happily. So that's almost like kind of figure out, can we do that? Repurpose stuff? We I had to build them in the closet because there was no way to put it in there. And they were like,
Unknown Speaker 12:38
Can we do that? What can we repurpose?
Speaker 3 12:42
Yeah, those are great. Actually, you can buy those little, like a cloth basket on them, yeah, and I keep my clothes in that. And
Speaker 2 12:53
so is it good thing that say, like, hacksaws? There's someone that basically designed like a chest of drawers, but instead of like drawers that just had, like little lips for you to slide laundry baskets in. Never fold your clothes, just like throw in the laundry thing, you know, lots of fun hacks. This will be interesting too, because luckily, we overlap the leases to one place, and we just do the stuff. So times I also work trip in April too, which I'm like, that'll be interesting. And then I just got a jury summons for, like, March 31 so, like, I like, does it move? Is a move? Like, justifiable
Unknown Speaker 13:37
for, like, get out of your hair. I really appreciate your time.
Speaker 1 13:43
Maybe. Your person. And then just one last thing I'm gonna send you when we start Google page, it helps me and our new hire, Jake, if we get positive reviews, and boss also lets me send you amazon gift cards in exchange for nice reviews. So it's a little
Unknown Speaker 14:02
spending money for your wife.
Unknown Speaker 14:04
But spending
Unknown Speaker 14:09
money for your wife, I
Speaker 7 14:13
guess, thank you seriously to ever tell you can call me whatever. Okay, I'm sure
Speaker 2 14:21
a rough morning. You couldn't join us today, but I'm sure you'll have some questions and thoughts of that. Yes, perfect. I'll be keeping you up.
Unknown Speaker 14:31
I appreciate you. Thank y'all so much.
Speaker 1 14:36
This will be coming off within either today or tomorrow, and I'll follow up on that. They take it off within
Unknown Speaker 14:41
three business days. It's the third party. Cool. Gotcha that too? Does that also Yep, exactly in
Unknown Speaker 14:47
the sign everything at once. All good. Thank you.
Unknown Speaker 15:07
I'm getting in the car with you. Don't say that.
Speaker 1 15:22
I started expect. That's what you really like, expect with like, new builds, you know what I mean? Like, there should be nothing wrong. You should be happy. You know, I started this late. Oh, it's not good.
Unknown Speaker 15:35
I need to remind you about it, though.
Transcribed by https://otter.ai