1715 Main St: Otter AI
OVERVIEW
Michael and his colleague Jake discussed several maintenance issues with a tenant. The tenant reported that the washer and dryer were not working due to a misconnected hose, leading to water damage. The tenant purchased new appliances and was advised to store the old ones in the garage. The refrigerator was operable but needed a water fix. The tenant also requested a complimentary cleaning service. Additionally, the tenant mentioned health issues and asked for more time to address property concerns. Michael assured the tenant that detailed photos and documents of the property's condition were available and offered to send a maintenance coordinator for any emergencies.
ACTION ITEMS
[ ] Schedule an appointment to ensure the refrigerator is operable.
[ ] Replace the air filters in the property.
[ ] Send the tenant written confirmation about storing the old washer and dryer on the property.
[ ] Provide the tenant with the property manager's cell phone number.
[ ] Conduct a maintenance inspection of the property in the fall.
OUTLINE
Washer and Dryer Issues
- Speaker 2 mentions that the washer and dryer were not working properly and needed to be fixed.
- Speaker 2 explains that the water was turned on, but the hose was not properly connected, causing water to go everywhere.
- Speaker 2 cleaned up the water and bought new appliances to avoid further issues.
- Speaker 1 clarifies that since the appliances were inoperable at the time of moving, the fix would be on the property manager, not the tenant.
Refrigerator and Air Filters
- Speaker 1 discusses the refrigerator issue, noting that it was operable but had water issues.
- Speaker 1 agrees to send an appointment to ensure the refrigerator is operable and to replace the air filters.
- Speaker 2 mentions the need to replace the air filters every six months.
- Speaker 1 offers to send a cleaning vendor for a complimentary touch-up clean if needed.
Health Concerns and Property Condition
- Speaker 2 mentions having to go to the emergency room due to potential heart attack symptoms.
- Speaker 1 and Speaker 3 express concern for Speaker 2's health and offer to follow up in three weeks.
- Speaker 2 discusses issues with the cleaning crew and mentions taking pictures to document the condition of the property.
- Speaker 1 offers to send another cleaning vendor for a complimentary touch-up clean.
Maintenance and Work Orders
- Speaker 1 explains the process for scheduling work orders and mentions the current handyman, Walt.
- Speaker 1 clarifies that emergencies like no AC in the summer or no heat in the winter should be reported directly to them.
- Speaker 1 mentions that for non-emergencies, tenants should contact the maintenance coordinator.
- Speaker 1 discusses the responsibility for replacing air filters and the importance of documenting any issues.
Final Remarks and Property Access
- Speaker 2 asks about the possibility of removing items from the property.
- Speaker 1 confirms that the washer and dryer cannot be removed but offers to put it in writing.
- Speaker 1 advises tenants to lock the property when they leave to avoid issues with access.
- Speaker 1 mentions a maintenance inspection that will be conducted three weeks prior to the end of the lease.
FULL TRANSCRIPT
Unknown Speaker 0:08
It's better day you
Unknown Speaker 0:41
Michael, my colleague, Jake, meet
Speaker 1 1:00
size. Your Bucha south. I am the main contact. Okay, so
Unknown Speaker 1:14
anything that you need, besides work orders, anything
Unknown Speaker 1:22
else, anything
Unknown Speaker 1:27
else? I just wanted to
Speaker 2 1:30
come by. It sounds like Walt came over last weekend. Are there any items that you address? Yeah, it's the well with the washer and dryer. Okay, so I tried to figure
Speaker 2 1:48
out hanging on the bedside, and then so we want to make sure it was working. Realized it wasn't plugged in, plugged in. Now I'm like, well, there's no water going inside the tub. The water was turned off, turned it on, the hose was like, literally going inside. The drain. Never hooked up, hooked it up to the unit, turned on, and then water just went everywhere. So I cleaned all the water, yeah, so I bought a brand new washer and dryer, because I don't want to risk it. There's black tar that's in here. Okay, so how's that work? Because I guess Elise said, don't
Speaker 1 2:24
move it. Yes. So because technically they were inoperable at the time of moving, we that fix would then be on us and not you, because we tend to leave you with operable and habitable items being that wasn't the case. Sounds like they were able to have been fixed or look out, but you just would prefer to have your own
Speaker 2 2:46
this one, this was never fixed. Okay? So this is, like, after, you know, we did the walk through, and I just went in and tested, yeah, that's when I realized this is, like, not gonna be our work. Okay, so
Speaker 1 3:01
I did speak with Walter, and it says it sounds like he does have an option to fix it so we still can, but it sounds like you have already purchased a new standard, right? Yeah, um, so with that being said,
Speaker 2 3:12
it's like, even if I did, like, if you have black power and everything that just smears and everything. Would you put your clothes in there? You
Speaker 1 3:23
know? Oh, I understand. Yeah, absolutely. So with this being the case, yeah, you can go ahead and just store these in the garage. We unfortunately, we don't have a storage facility for these. I'm just unable to remove them because they still have the option to be fixed or not totally just trash. So I
Speaker 3 3:44
can't keep them on site. When they bring the new ones, they'll have a move in the garage for you just keep them strong.
Speaker 2 3:49
Okay, so when you're saying remove, don't remove it out of the property. Please
Unknown Speaker 3:53
not off the property.
Speaker 1 3:56
I mean, essentially, I wouldn't. If you have a storage unit and you don't want to take up your garage, feel free to put them in your store. Even just at the end of the lease, you'd have to put them back. Sure. Just don't trash them. Okay.
Unknown Speaker 4:09
But yeah, that's pretty much it, I guess. The refrigerator.
Speaker 1 4:20
This one again, I was going back and forth with my boss regarding this, and essentially it sounded like because the fridge was operable and just the water wasn't, that she wasn't leaning towards making a repair here, but because of all the issues that have arised during your movement walk through, I would like to send out an appointment to go ahead and make sure you have some Okay, well, I appreciate that absolutely, and then they'll make sure everything's operable and that there should be no issues in the future. But then after that one, you have to replace your filters. Oh yeah, the air filters, air filters. And then also, yeah, I'll have him replace it when he comes to
Speaker 2 5:15
look at that. I know exactly that's like, six months, whatever, nothing else. No, no, no, that's pretty much the two main things. Okay, I do have the punch list,
Unknown Speaker 5:31
and if you if you want to take more time on it, that's okay
Unknown Speaker 5:34
too. Okay, I thought there was deadline, please. No,
Speaker 1 5:36
it's okay. It's okay with me. Please take your time. Thank you
Speaker 2 5:41
guys. I know you're busy. Well, I have to go to emergency room. Gosh, are you okay? They my doctors think I might be having a heart attack, so
Speaker 3 5:50
that's what I told we should have waited the heck with this. But yeah,
Speaker 1 5:55
and I want to meet you. I'm so sorry about all this. Yeah, please take your time. I'll follow up with you in like three weeks. Don't worry about it. We also have photos of everything of the property prior to a move in, so don't worry about it. Like we have detailed documents and baseboards, things like that. But please be
Speaker 2 6:11
Oh yeah, that was the other thing I know there. I'm not like a stickler, I'm not a jerk or anything. I'm a good town. I own three houses before, and then also, anyways, I don't know who you had for your cleaning crew. When they were telling you, like there was things that couldn't be removed, I did take pictures. Yeah, I removed it, and it literally was just disinfecting. Works. Wow. So I just, while I was trying to get it was you get in charge, yeah, for something. And then they said,
Speaker 3 6:43
something can't be done. Appreciate you bringing that.
Speaker 2 6:48
So that's full of my argument. Like, pretty sure, because, yeah, the tub, we got it cleaned up, and then the grout line with all the molds and all that, and
Speaker 1 7:00
I'm happy to I do have more than one cleaning vendor. I'm happy to send out another one of my vendors to do another complimentary touch up clean on our time. If that can make up for, okay,
Speaker 2 7:10
I guess I Well, I'm in the middle of, like, trying to get everything. I'm
Speaker 1 7:17
happy to do you, like, a month or so, and then you want my cleaners to come. I'm happy to do so, yeah,
Speaker 2 7:22
one time for because it looked like they just like, Yeah, we just came in and they just backing. And then that's all
Speaker 3 7:29
user company. The less they start doing. You know that? You know, when they first get them, they're really 400 doors on top of it. And then after a while, they get confident that you don't care anymore.
Unknown Speaker 7:39
So when you thought, I hope you didn't
Speaker 2 7:47
think I was being screwed on your and I don't want you getting screwed
Speaker 1 7:50
on your Oh, yeah, they're building us. So I appreciate you, know. And then once you're settled in, you let me know, and I'll send out my other Okay, all right. Okay. What
Unknown Speaker 7:59
else I think? I think that's pretty much it,
Speaker 3 8:04
but this kind of stuff is and I think it's more that they don't charge him for it after he moves
Speaker 1 8:17
out the inventory conditions. That's right. Take your pictures up here. That's why I want you to have more time with this. You have health issues going on, please take your time. Whatever makes you feel most comfortable. Please document everything.
Speaker 2 8:30
Okay, well, thank you. And then, like the ones that are super glued together, yeah.
Unknown Speaker 8:42
Some something like that may have been COVID, okay, yeah, there's three. And then my hand would not do
Speaker 3 8:50
this. Well, maybe the previous tenant did it. They didn't notice it. Maybe,
Speaker 2 8:54
well, the previous was hold by tape all three of those. Oh, they were done afterwards. Yeah, okay. And then when I called and complained about broken louvers, that's the fix.
Unknown Speaker 9:06
Yeah, they came in after, actually,
Speaker 1 9:08
this doesn't hold up, I didn't believe it. Well, let's, let's give it a go. If they're functioning, great. If this doesn't hold together, I will recommend a full blend replacement. Okay, give this little shot. I know it's a lipstick on a pig, but let's just give
Speaker 2 9:23
it a shot here. Yeah, because there's somewhere like holding up with just
Speaker 1 9:27
Yeah. So it sounds like, Look, if this fails, let's just go ahead and just get you something blank. Okay, I think
Unknown Speaker 9:33
pretty much that's it. Thank you for bringing the
Unknown Speaker 9:37
rug. But yeah, like this is
Unknown Speaker 9:42
why. Like I said, we got pictures too, so you're all
Unknown Speaker 9:48
good, and I'll just quickly remind you about a few things in your list, and then I'll be out of your hair. Yeah, is it before? This
Unknown Speaker 10:13
one in the hallway, there no
Speaker 1 10:17
so just please remember to replace them. It's brand they're brand new, brand new already, but going forward is your responsibility. Remind me, if you have animals, no animals, no animals, so you don't have any so realistically, these types of filters are meant with no pets. I would say they last you about four months. So just set a reminder on your phone. I always right on the date. And then it's easy. The sizes are just on them, and then go on Amazon buy them. Super easy. Okay, pest control, regarding bugs and insects,
Speaker 2 10:52
I already got Bulwark came out here because the lizard poop that's on the garage walls. Okay, so I had them already sprayed. Everything. All the external outlets already got sprayed. So
Speaker 1 11:05
that sounds lovely. It sounds like you're on it. So you already know this is now my
Unknown Speaker 11:09
fourth house, yeah. So
Speaker 1 11:13
I understand absolutely. And then regarding work orders. So I'm never gonna be a middleman for scheduling work orders. We have a maintenance coordinator. But then on that note, for now, it's Walt. We're working on hiring someone who has a separate position of just
Unknown Speaker 11:30
doing work order distribution
Speaker 1 11:36
right now, yes, it is Walt, who is actually a handyman. Actually met him. He's great. He's very, very helpful.
Unknown Speaker 11:43
But on that note, of me not being a middleman
Speaker 1 11:47
and emergencies to me is no AC in the summer and no heat in the winter, things like that, please call me. Please text me. And that goes our evening weekend. I'll answer my phone, okay. But for leaky faucets into that, please don't call me, we will get someone out here ASAP. The maintenance person will get someone out here
Unknown Speaker 12:07
quickly. And then there's never been
Speaker 1 12:13
for mice, things like that. But if you were to ever notice any activity, owner does cover that and any exclusion, work needs to be done around the property, but you would have to purchase the actual traps yourself. Oh, that's fine on our page for the rest. But I have to say the same field. Everyone remember, please.
Unknown Speaker 12:40
Go for this property. What about you, Jake, we cut everything.
Speaker 2 12:53
Do you have anything else for me? No, but I do have permission to remove those, but not the washer and
Speaker 1 13:03
dryer. Um, I'll put this in writing and I'll email you. I'm I don't
Unknown Speaker 13:08
like the storage unit, but, um, yeah, whatever
Speaker 1 13:10
you want to do with them, just make sure they come back to this location when you end the lease. And I will put that in writing too. Do you have any questions? I do not know. I
Unknown Speaker 13:32
welcome, Sorry we missed the mark. We hope to have a great lease.
Unknown Speaker 13:38
Things happen. Yeah, awesome. We have sent my
Unknown Speaker 13:42
cell phone number. If you don't mind, I will sure.
Speaker 2 13:50
Thank you so much. Don't lock these right, just only when I would prefer
Unknown Speaker 13:58
not to, just because I've actually run
Speaker 3 13:59
into an instance where you can get locked out of your room, house. Yeah,
Speaker 1 14:04
there's a vendor. There was a vendor going out to a property in Lakeway, and the tenant couldn't be there. 10 said, Hey, I need you to go meet the meet the person. I'm the only other person with a key. Our vendors don't have keys, so it's you and I. That's it. So I actually went out all the way to Lakeway on Friday at five o'clock, which is great. Yeah, very una deal, and then the devil is gone. So it's very, very unfortunate for me. So I asked guests for for me, but I wouldn't say that we're not going to come here. It's very unlikely that we would ever come here without it being a work order. I most likely will never be back to the property. I have over 600 tenants, very, very busy, and then one more. No, I did forget. Yes, feel free to lock them when you're
Speaker 2 14:46
in the house. I just want to make sure, like, hey when I leave, make sure they're on market.
Speaker 3 14:51
But I have a certain Well, the problem with those that, because I own some rental houses, and I know it's cold, but I will put them on a management company. They exist. You have to. But if you lock that one in that one, and then you leave through the garage door, and then the garage door doesn't open when you come home again in your own and there's no way to get in if the garage door fails, you gotta break a window or something. So
Speaker 2 15:17
just, I do have one question, so this kind of the other one had a like a battery ring paint time like this.
Unknown Speaker 15:29
They painted around the door well.
Speaker 2 15:32
So my question is, if I accidentally forgot to put that on the paper, would I get dinged when I you
Speaker 1 15:37
know, again, we have full pictures of the Evangel property right before you're moving. So it's exact current condition. What I would do, just to give you a little bit more of a peace of mind, take your phone and just go around the house and snap photos of every little thing and include photos and send them to me via email. That way you have that peace of mind that you caught everything, and photos are a lot easier than dogs anymore.
Unknown Speaker 16:02
I do. Yes, that becomes
Unknown Speaker 16:05
more of an issue. You let me know.
Unknown Speaker 16:06
Yeah. I mean, I don't think it's that serious. Yeah, yeah.
Speaker 1 16:09
You can also just walk through with a video, and then absolutely, yeah, and then we'll save it to your profile, reference it, and we can pause it, zoom in on whatever. Yeah, why don't ya, I'll
Unknown Speaker 16:23
probably get that. It should be on the doorbell.
Speaker 1 16:25
Yeah, she's kind of, I don't know why they had that there. And then it's got one more thing. I did mention that we're not going to come here other than a work order, except for the one exception during your lease. At some point during, I believe it's next fall. Do you know about this? Yeah, okay, your maintenance inspection with Walter. It's very, very quick and very simple three weeks prior, perfect. So I'll just reiterate, three weeks prior to him doing his inspection for you in fall, he'll give you a call and at your convenience in your schedule, whether it happens to be evening or weekend, he'll come by. He'll check your air filters, your AC system, just the maintenance item. Yeah, no, it's nothing regarding to, like, the least, other than maintenance items, it's it's in and out, and then at that time, if you have questions or want them to quickly fix something, just let them know. But other than that, we don't come here. You know, we have too many people, too many properties. We're very lax. I'm here as much as you need me or as little as you need me. Thank
Unknown Speaker 17:21
you for your time. Yep, thank you. Thank you, Michael,
Unknown Speaker 17:24
it's nice to meet you. You too. Thank you. Okay,
Unknown Speaker 17:26
Great.
Transcribed by https://otter.ai