1110 Gobi Dr Unit A: Otter AI
OVERVIEW
Jake assisted Speaker 1 with taking a screenshot of their renters insurance policy and discussed the process of handling property issues. Speaker 1 mentioned moving out by next Monday and noted a broken garbage disposal. They were instructed to fill out an inventory form and take pictures of any cosmetic issues. Jake clarified that the owner would cover habitable issues but not appliance costs unless under warranty. Speaker 1 was responsible for pest control, yard maintenance, and minor repairs. Jake assured ongoing support and scheduled a maintenance inspection for the fall. The conversation also touched on the upcoming move-in of a new tenant named Kirby.
ACTION ITEMS
[ ] Submit rental insurance policy information via screenshot or photo.
[ ] Fill out and return the inventory condition form.
[ ] Submit a work order for the garbage disposal issue.
[ ] Contact the property manager if any issues or concerns arise.
OUTLINE
Discussion on Renters Insurance and Property Walkthrough
- Speaker 1 mentions the need to move out of their other room by next Monday and expresses gratitude for their granddaughter's help with technology.
- Speaker 2 offers to help Speaker 1 take a screenshot of their renters insurance policy and suggests sending it via email.
- Speaker 1 and Speaker 2 discuss the process of taking a picture of the policy and the possibility of Speaker 1's granddaughter doing it.
- Speaker 5 initiates a walkthrough to check the property and address any questions or concerns.
Property Issues and Maintenance Requests
- Speaker 1 points out a broken garbage disposal and a noisy noise coming from it.
- Speaker 5 explains the process of filling out an inventory form and taking pictures of any cosmetic issues.
- Speaker 1 mentions their granddaughter's advice on fixing the garbage disposal and the need for a work order.
- Speaker 5 confirms the setup of a work order for the garbage disposal and discusses the removal of lock boxes.
Responsibilities and Appliance Maintenance
- Speaker 2 clarifies that the owner will not cover appliance costs unless under warranty, and Speaker 1 agrees to handle any costs not covered.
- Speaker 2 advises against spending money on someone else's products and suggests renting appliances if necessary.
- Speaker 1 mentions their son's experience with air conditioning and the possibility of him helping with any issues.
- Speaker 5 reiterates that the owner will handle habitable issues and not cosmetic ones, and Speaker 1 agrees to handle any cosmetic issues themselves.
Pest Control and Yard Maintenance
- Speaker 2 explains the owner's responsibility for rodent control and Speaker 1's responsibility for traps and insects.
- Speaker 5 clarifies that the owner will cover rodent control if there are droppings, but Speaker 1 is responsible for bugs and insects.
- Speaker 2 mentions that Speaker 1 is responsible for yard maintenance and suggests buying a mower and hose.
- Speaker 1 agrees to handle yard maintenance and mentions previous experience with similar responsibilities.
Final Instructions and Next Steps
- Speaker 5 provides final instructions on handling work orders and emergency situations, offering to help Speaker 1 with the process.
- Speaker 1 mentions the upcoming move-in of a new tenant named Kirby and discusses their own pets.
- Speaker 5 explains the annual maintenance inspection and the process for scheduling it at Speaker 1's convenience.
- Speaker 1 confirms their availability for the inspection and mentions their flexible schedule.
Closing Remarks and Contact Information
- Speaker 5 reiterates the importance of calling for any issues and offers to help with the inventory condition form.
- Speaker 1 expresses gratitude and mentions the need to learn how to use the portal for submitting work orders.
- Speaker 5 provides contact information and reassures Speaker 1 of their support, mentioning the quick response to work orders.
- Speaker 1 and Speaker 5 exchange final pleasantries and discuss the upcoming move-in of the new tenant.
FULL TRANSCRIPT
Unknown Speaker 0:15
I'm Jake. Hi, glad to meet you. How's
Speaker 1 0:20
your movement going? It's Jake. Movement going?
Speaker 2 0:26
My second my other room is still full of stuff. I've still got clothes and stuff at the other place, but I've got to be out of there by next Monday, so I've got time and while you're here, before I forget, Jake, yes, since I'm not great with technology, thank God for my granddaughter. Oh, good. She's done all this online stuff for me or with me. Cool, but you said something about if I couldn't get her to do it, and she would, but they're they're busy. Uh huh. Can you do a screenshot of my link my rental renters insurance? Sure.
Speaker 1 1:00
Yeah. Do you have, I have it on my phone, yeah, if you have that, we can just, you can just send it to me in an email, and I'll avoid it, yeah,
Unknown Speaker 1:09
okay, I'll try.
Unknown Speaker 1:13
I mean, I can, I can definitely give you
Speaker 2 1:15
a hand for sure. Can you take a picture of it? You got the information, but you said you just needed the policy
Speaker 1 1:21
thing, I guess, yeah, just as a screenshot or photo of the policy,
Unknown Speaker 1:25
I can have her do it
Speaker 1 1:26
for me. No, I can absolutely help you with it. Yeah, if you go to it, then you can just take a screenshot on your phone
Speaker 2 1:34
stuff, but all this other stuff, you know, yeah, work every time
Unknown Speaker 1:41
they do something. Now, go to this link, go
Unknown Speaker 1:46
to this link and find this
Speaker 3 1:48
one. I'm doing this, and I appreciate this. Okay,
Speaker 1 2:02
what do I do? You can just send in mail to Jake,
Unknown Speaker 2:12
treat your property subject,
Unknown Speaker 2:16
what is this? Again, it's my rental money.
Unknown Speaker 2:21
What is it? My insurance renters insurance.
Speaker 1 2:23
Okay, cool, and then we'll send it. Now I have it so I don't Yeah, an auto political.
Unknown Speaker 2:37
Okay, done. Awesome. Everything else going on?
Speaker 4 2:42
Yeah, no, walk through. We just want to come say hi and see if you have any questions about the property. And Jake will remind you about a few things
Speaker 2 2:48
in your lease. Okay, there is one thing the garbage disposal makes a funny noise.
Unknown Speaker 2:57
This is the only thing that I'm thinking that might be
Speaker 2 3:02
well, so I don't want to reach my hand and no, please don't. And then that's broken right there, which doesn't make a big deal to me, but when I move out, yeah,
Speaker 1 3:13
absolutely. So you're gonna go ahead and fill out your what is that inventory?
Speaker 5 3:20
Have you seen that? I have? I think, okay, okay, what I'm gonna do is drag it back to my desk.
Speaker 4 3:26
I'm gonna email it to you, okay, okay. And it's gonna be very straightforward. You just click on that attachment, okay, print it out. No rush. If you have a printer you want to do it at work. Have your granddaughter. That's okay, okay, take your time. Print that and then fill it out by pen. And once, once you're done with it, you can take a picture of it over or take pictures, okay, oh, yeah, picture and email it to me, whatever works for you, and then call me if you need help sending it to me. I'll walk you through it. Okay, but take your time with that. So anything cosmetic like this over
Speaker 2 3:59
here, that's not that's to me, I can, you know, yeah, yeah. But this thing, no, no, okay, my granddaughter said that theirs did that. She said it had something to do with the screw or something in there, yeah, but they had to have whatever,
Speaker 4 4:14
for sure, work order set up today, and we'll get some out here next couple days.
Speaker 6 4:18
Okay, okay, and that's really, I think the only thing are y'all taking those lock boxes?
Speaker 1 4:23
We are, yeah. So, yeah, the third party will do it in three days, a couple of things. So the air filter location. So have you looked
Unknown Speaker 4:36
at one over there? Similar
Speaker 2 4:37
to when I lived in my mom's house, and that's why I moved out. Went to where I was at before I came here, was because we were gonna get on the market and sell it, but it's been on the market for a while now. So my sisters and I own it, yeah. So her AC unit, the filters down underneath there, so I know how to do that. My son works for air COVID. Okay, perfect. And he's in the startup part of it. But you know, there's, well, not when we have issues Roger Coronavirus, he'll if it's something he can do and or he'll say, Well, you need to call the management property. But he's been doing that. He's been with him for probably 10 years. Oh, yeah. So he's, he's rolling
Speaker 4 5:19
anything habitable to the home, anything cosmetic, we're not going to come in for but habitable, anything goes wrong. You call us, you put you put a work order in, we take care of it for you. Okay? We don't want you to spend any of your time or money or having people come over and stuff. We'll take care of it. Okay? Absolutely.
Speaker 1 5:33
And then all of your appliances. So if anything were to go wrong with your appliances, the owner is not going to cover that cost.
Speaker 2 5:41
Well, I think that that's in the least where, if it's under warranty, that's their new appliances that will be taken care of. If it's not under warranty, I will take care of right?
Speaker 1 5:53
But if there's any cost, we don't necessarily recommend, like, if it's over a certain something that you don't really feel comfortable paying. I wouldn't pay that. And just like, get a you can rent a fridge, or things like that. Don't dump your money into somebody else's products, right? Well,
Unknown Speaker 6:11
my first step would be to contact y'all 100%
Speaker 1 6:15
so you'll contact us. And then if you if it ends up being that route, which we don't expect it to happen that way, but if it ends up happening that way, we can send somebody out. They'll take out the appliance for you, and you'll be able to put your new appliance in, okay? In terms of pest control, I'm responsible for that, correct? Yeah, I know she has my whole spiel.
Speaker 2 6:40
I was doing, that lease on my phone. No, I was at work when I was going over the lease, and by the time I got there, I thought, I'm probably signing my wife away because there's so much here.
Speaker 1 6:48
Yeah, there's quite a few pages. And in terms of like rodents, we so the owner will like send out to take care of the rodents, but traps, you would have to cover yourself, okay, if there were to ever be red, yeah. But not that these are all. I
Speaker 2 7:06
would think that would be something that, if I thought there was something pest control, could give me some guidance absolutely, yeah, and so,
Speaker 4 7:14
so you'll be, basically, you'll be responsible for bugs and insects. You can't call us for that.
Unknown Speaker 7:19
I have a can of rape. There we go.
Speaker 4 7:22
But if you ever suspect there may be a mouse or something within the rodent family that is apart from bugs and insects, let's see, you might see a little dropping somewhere that the owner will cover. Okay, that works. You don't deal with that. But these little cop, these little crickets, things like that. You got it? Okay? That's right, yeah. Okay. Yeah. And
Speaker 1 7:43
then yard maintenance you're responsible for. You're not in a HOA.
Speaker 7 7:50
You're not I call that modern day mafia. Yeah, it's pretty rough. So
Speaker 1 7:55
just like, every month or so, trim it up. Yeah, trim it out. There's
Speaker 2 8:02
several that I'm going to get a mower, buy a hose, water, hose, yeah, but that's, you know, had to do that at my mother's house. So
Unknown Speaker 8:09
it's, again, not in an HOA. So let's grab them by hearing No,
Speaker 2 8:12
that's part of, that's part of living someplace where there's not an HOA. So I've done that before, absolutely,
Speaker 1 8:19
yeah. And as she stated, in terms of, like, cosmetic issues, that's not something that we cover, but functional, we'll definitely, and then we'll, we'll make sure to put in a work order for your tank. All right, I think that's all that I have. Is there any questions that you have or any concerns?
Unknown Speaker 8:36
I really thought, Gosh, Jake is gonna be
Unknown Speaker 8:40
older. Jake says, older than me, when you're
Speaker 2 8:42
entering, when you're entering, dealing with people through email and stuff like that, you get a sense that, let's see, I'm reading this. Is this an older person or a younger person or but then I'm old.
Unknown Speaker 8:58
How much older Do you think I would be? Linda,
Unknown Speaker 9:00
I thought you were probably in your 30s.
Unknown Speaker 9:05
You look like you're probably in your 20s.
Speaker 6 9:08
That's what I thought, too, when I had met him. I'm approaching 30. I'm 28 so I see your same age as my granddaughter.
Speaker 4 9:16
He's older than me. I thought you were when I first met him. I thought he was younger.
Unknown Speaker 9:19
Yeah, so you're correct. I am in my 30s. Well, that's a good
Speaker 2 9:28
thing. Was in his 30s. People at that time he smoked, they would garden every time he tried to buy subs, and that's because they put it in place that everybody had to be guarded regardless. And he'd get so upset. And I said, Don't be upset. Don't be
Speaker 1 9:44
upset, that's the kind of issues that you have as a young kid, right? I
Unknown Speaker 9:49
wish I looked older, and when you
Unknown Speaker 9:51
get there, oh, wait a minute, I wish I look younger. Oh, my goodness,
Speaker 4 9:58
perfect. And then just one last thing, and that will help you on this. So don't worry about this issue we got going on today. Okay, right? I want to let you know this property was vacant for not want to say like, maybe five, six weeks. So with extended periods of vacancy like that, little things when they're not being used, like making a little noise and faucets. Starts dripping right because we, at one point had the water off because of the freezes, so little things might pop up like that. This will make sure you're aware. We will take care of everything. We have a maintenance coordinator, and again, I will help you with this. You have my cell phone if there is anything that pops up after this that needs a work order. You let me know, and I'll show you how to put in a work
Unknown Speaker 10:46
I think, on my portal.
Speaker 8 10:48
Yeah, there's a place for that, yes. So there are some some
Unknown Speaker 10:53
things I can do, okay,
Speaker 4 10:54
but if you need help, please call me. I'll walk you through it, or I'll put it in on your behalf. Okay? And then we do have a maintenance coordinator. So once you go and submit that, if it looks like it's been submitted, you can have me check just to confirm, but you actually don't have to let me know, because we have a maintenance coordinator, and they'll call you directly to schedule at a time that's best for you. So you never have to use me as a middleman. But I do ask that if there's ever an emergency. I mean emergency to me is grace. He stops working his summer here, usually because I have over 600 tenants right away. I'm always driving around. As long as you shoot me a text, really made a voicemail, I'll give it right back to okay, sure, we're here for you. Thank you so much. We're here for you. You have someone moving in next door here and be on B, on B on the first someone's moving in it. Give me an idea. I think it's just so low female.
Speaker 2 12:01
My kids said, Well, you know, out, there's kind of wonder, what kind of name? No,
Speaker 4 12:06
she sounds great. I think it's, do you have an age range? Probably, yeah, I don't think animals emotional service dog.
Speaker 2 12:16
Oh, my God, my granddaughter a dog. I mean, this is our boy, yeah, this is my granddaughter, yeah. Oh, and then my other kids, my son and daughter, off. They have a
Speaker 8 12:27
dog, yeah. And so we love dogs. Oh,
Speaker 4 12:30
good. I think it's a big old dog, German Shepherd.
Unknown Speaker 12:36
Well, that's because my granddaughter's
Speaker 2 12:39
dog is, he's a mixture of German Shepherd, and there was, he's got some government in him, but teeny, tiny, but he's not a little dog that's got a German Shepherd. She is gonna die because there's a German shepherd over there. Yeah, it was barking at us, yeah. And she, oh, my God, this is a dog I've been wearing COVID opening, yes, in the backyard. Her
Speaker 4 13:13
name is Kirby, the new tenant. So on the first we're gonna go pop in there and make sure everything's ready for her move in, just like we did for you. So we'll go in there, and then we'll be out of here. We don't really, we're very, very last offering managers. You won't hear from us unless you reach out to us, really.
Speaker 2 13:31
And I'm not somebody that did unless it's the a suit like you said, for the recruiter. I'm not somebody that says you're gonna get your money.
Speaker 4 13:39
Oh, that's okay. I mean, we dispatch people very, very quickly with all of our tenants. For some leases, we go through without talking people, and then some, I got to talk to them three times a week, and that's fine. That's okay. I don't want you to have any problems. So
Unknown Speaker 13:53
I hope not either, too, because that means that you're having problems,
Speaker 4 13:55
right? I know, and I don't want you having problems other than that. Like I said, we won't really come here. We have no reason to come here other than work orders, except for a one time yearly inspection for maintenance, which will happen sometime around the fall. And they should like give us a hint, it will give you a three weeks notice, and it's at your availability,
Speaker 2 14:13
because I can take where I've been working at my job for 50 years. Yeah, so taking off is no problem now. You
Unknown Speaker 14:20
can do weekends, if that's better for you. Yeah, well, at
Unknown Speaker 14:23
your convenience. Well,
Speaker 2 14:24
I retired from my job like 30 years ago, but I stay Wait, so I'm off on Fridays amazing. It's a great schedule, yeah, and so, yeah. So if I need off, I mean, if I found out that morning when I needed to be off that afternoon. Go, go.
Speaker 4 14:43
No, he'll call you weeks in advance for this, and then that maintenance inspection I'm talking about. It's very quick, about five minutes of your time, he'll come and check every appliance. He'll check your air filter, he'll check the AC system, the water heater, and then you got to hear just for maintenance, that's it. Well, I'll
Unknown Speaker 14:59
be changing the air filter on the AC probably every
Unknown Speaker 15:01
30 days wait. So thank you.
Speaker 4 15:07
Please call me if you need help. I'm gonna send you the inventory condition form. Call me if you need help. Okay, figuring out how to send it over, but you should just be able to if we have issues, we'll do is heavy snap photos on the phone and text them to me. Okay, that works too, so we'll figure that out. Take your time to filling it out. Email it to you some. Thank you so much. It was lovely to meet you. We're so excited to have you
Unknown Speaker 15:33
the dog, oh,
Unknown Speaker 15:37
I think the dog name is,
Speaker 8 15:40
oh, besties. I'm glad to know who I'm
Unknown Speaker 15:50
gonna have next my kids that just
Unknown Speaker 15:54
don't have a deal. Oh no,
Unknown Speaker 15:57
like my son said the other
Unknown Speaker 15:59
day, you need to learn how to Mall. Because I think I was kind of in there a little crooked, okay. Everything will be Linda, and
Unknown Speaker 16:14
it'll put two or three days, three days, three days. Okay,
Unknown Speaker 16:23
y'all be careful. Thank you.
Transcribed by https://otter.ai