9612 Beechnut Dr: Otter AI
OVERVIEW
The meeting covered various maintenance and property management details. Jake confirmed a 10 AM meeting the next morning. The team discussed locating the main water shut-off and individual appliance shut-offs, with Handyman Walter handling non-cosmetic repairs. The fridge, washer, and dryer are the tenant's responsibility, while the owner maintains the stove, dishwasher, and range. Pest control and yard maintenance are the tenant's responsibility, with a complimentary initial spray provided. Emergency repairs for heat and AC are prioritized within 24 hours. A one-time maintenance inspection will be scheduled in winter. Reviews on Google and Yelp are encouraged, with a $20 gift card offered for each review.
ACTION ITEMS
[ ] Submit a work order for the shower issues (caulk/mold) in both the upstairs and downstairs bathrooms.
[ ] Follow up on any other questions or issues that may arise.
[ ] Reach out to the HOA to obtain the mailbox number.
[ ] Provide the bylaws to the new tenants.
[ ] Leave reviews on Amazon, Yelp, and Google for the property management company.
OUTLINE
Water Shut-Off and Appliance Maintenance
- Speaker 2 mentions checking individual water shut-offs for appliances and inquires about a main shut-off.
- Speaker 8 confirms the main shut-off is in front of the house and offers to check it.
- Speaker 7 shares a personal experience about a water heater failure.
- Speaker 12 offers to unplug boxes in the closet and mentions finding the mail key.
Mail Box and HOA Bylaws
- Speaker 5 and Speaker 10 discuss the mail box number and the need for HOA bylaws.
- Speaker 13 suggests checking the visitor parking area for the mail box number.
- Speaker 12 agrees to reach out to the property manager to confirm the mail box number.
- Speaker 11 talks about replacing old and moldy shower fixtures.
Handyman Services and Work Orders
- Speaker 12 introduces Handyman Walter, who will handle non-cosmetic maintenance issues.
- Speaker 12 explains the process of submitting work orders through Folio.
- Speaker 12 mentions the need to cut out the shower and upstairs bathroom issues.
- Speaker 8 confirms the cleanliness of the property and the functionality of the fan.
Responsibilities and Maintenance
- Speaker 8 outlines the responsibilities for appliance maintenance, including fridge, washer, and dryer.
- Speaker 12 clarifies that the owner maintains the appliances and checks them before moving in.
- Speaker 8 discusses pest control responsibilities and the initial complimentary spray.
- Speaker 8 mentions yard maintenance responsibilities and the importance of maintaining the yard.
Emergency and Non-Emergency Maintenance
- Speaker 8 explains the process for handling emergencies like no heat in winter or no AC in summer.
- Speaker 8 mentions the one-time maintenance inspection to be conducted by the maintenance guy, Walt.
- Speaker 8 confirms the property is in an HOA and provides contact information for trash pickup.
- Speaker 8 discusses handling cosmetic issues and the importance of contacting for emergencies.
Reviews and Final Questions
- Speaker 8 mentions the importance of reviews for their business and offers a $20 gift card for reviews on Google and Yelp.
- Speaker 12 expresses deja vu, noting the same questions were asked by the previous tenants.
- Speaker 2 and Speaker 9 confirm the sending of bylaws and mailbox number.
- Speaker 8 reassures the tenants about the property's condition and offers further assistance if needed.
FULL TRANSCRIPT
Unknown Speaker 0:00
Confirm tomorrow
Unknown Speaker 0:11
morning, at
Speaker 1 0:22
10 i Yeah, I'm Jake. Nice to meet you, Jake. Listen.
Unknown Speaker 0:43
How's it going?
Unknown Speaker 1:00
Myself, move all my stuff you can list.
Speaker 2 1:16
The top of my mind is walked around and found all of the individual water shut offs for the appliances. I didn't know if there was a main shut off.
Unknown Speaker 1:26
Main is like
Speaker 3 1:31
in front of the house. I haven't looked for it yet, but we can see
Unknown Speaker 1:42
You it could be it. I
Unknown Speaker 2:33
need to Cool down. Yeah,
Speaker 4 2:44
okay,
Unknown Speaker 2:59
down here,
Speaker 5 3:08
and had water heater fail on me about a year into homeownership. Oh, my God. And then
Unknown Speaker 3:22
the Yeah, I don't
Speaker 3 3:34
think this is one that you change out. I can get an idea. I we'll
Unknown Speaker 3:45
double
Unknown Speaker 4:02
Check my it's not important.
Unknown Speaker 4:40
Just looked up or active whatsoever. It's not so do you want to utilize anything left on the property?
Unknown Speaker 4:48
There's some boxes plugged
Speaker 6 4:52
into the closet if you want to unplug whatever door hammers. Yeah.
Speaker 7 4:58
Awesome. And then we found the mail key, but we weren't sure about mail the box Number. I actually
Speaker 8 5:16
checked boxes yet. It's not always. It's otherwise, you'll have
Speaker 7 5:27
to like handbook for the HOA, yeah, send me the bylaws.
Unknown Speaker 5:40
So I think it's in the street parking.
Unknown Speaker 5:48
We're the most concerned about seeing the
Speaker 9 5:51
Noto right across the way there. Yeah, looks like the visitor
Speaker 6 5:58
parking. Okay, so that it's not on the property page. So what we'll do, we will reach out to each way and figure out the box number. Okay.
Unknown Speaker 6:20
Yeah, so in the showers,
Speaker 10 6:21
the cough is kind of old and cracked and a little moldy. I have like in the process of getting my head into I just replaced all of this
Unknown Speaker 6:29
myself. Yeah, I'm happy
Unknown Speaker 6:42
to I one
Speaker 6 6:44
and
Unknown Speaker 6:51
upstairs one cool. That's
Unknown Speaker 6:53
awesome, perfect. And then while we're
Unknown Speaker 6:56
on that note, of like reporters and handyman
Speaker 6 7:01
things are handyman Walter piece. Handyman, Walter, he's so fabulous, you can follow him. When I submit a work order, I'll go take care of anything that we talked about today that already be submitted on your behalf. So don't worry about uploading anything and then going forward anything that you need done here that's not cosmetic. Of course, this is not sure cosmetic, but you'll just go ahead and submit. Bit throughout folio, and then a maintenance coordinator will reach out to you to schedule directly. So we'll never be a middle manager scheduling, okay, any work orders, things like that, they'll just call you. So I'll put it in, and then Walter calls you, and he comes at your convenience. So
Unknown Speaker 7:42
then put in a work order for Walter. I
Speaker 6 7:45
put you to picture this so he knows exactly what he'll do that once he comes through. But just for reference, actually in the shower, what's happened with that out or cut it out? And then you and then also, too, you can know, upstairs bathroom has the same issue of it, but yeah, too like this, there is like, just going to continue to horses
Unknown Speaker 8:20
are object.
Unknown Speaker 8:32
Yeah, it was, it was really
Speaker 3 8:35
clean, really nice, awesome. Y'all figured out the fan. I know the the buttons are a bit off, yeah, but easy enough to figure out that was something in the notes that we were going to tell y'all briefly about
Unknown Speaker 8:49
the neighbors and neighbors, awesome.
Speaker 3 8:54
So, yeah, just a couple of things to cover for y'all. We covered the air filter location every 60 days, roughly maybe 90, depending on what it looks like. You mentioned in the inventory, you found the electrical panel right cool. Think we located the water shut off appliances, the appliances that you have, just the fridge and the washer dryer, those are provided by the owner, but they are not, like, maintained by the owner. So those would be yells responsibility. So if they were to, like, be damaged, or anything like that, we'd be happy to send out like a repairman at y'all expense, if you do not want to pay for it, because obviously, it's not your appliance, we can. If it's, like, a big enough expense, right, we'll take it off of the property, and y'all can replace it with, like a rental or something like that, or your own appliance. That's just the fridge, washer dryer. It's only fridge, washer dryer, everything. So the stove, the dishwasher and the range, yeah, are all things that are yeah on the subject that fridge, washer, dryer
Speaker 6 10:03
owner does, maintains so the actual disappoints themselves with any malfunction, and that's because it's usually like wear and tear on it from use. That being said, we check
Unknown Speaker 10:18
them prior to moving in, and we give you
Unknown Speaker 10:22
everything we moving in, and
Speaker 6 10:25
we give you everything in great condition, not any Super Bowl. So we just got to tell
Speaker 1 10:32
everyone the same script. I've never had. I've never dealt with a fridge on
Speaker 3 10:41
it. In terms of pest control, y'all are responsible for pest control. There was like a complimentary spray beforehand, but anything moving forward would be responsibility, not that there has been, but if there were like a rodent problem or something like that, the owner would send out someone to do that, like initial removal, but y'all would be responsible for, like, traps and things like that. Yard maintenance. Y'all are in an HOA, so we will send over those bylaws. But ultimately, just like, maintain your yard. You don't want to get straight here. Not
Unknown Speaker 11:14
crazy. I just remembered for my last night, my last
Speaker 6 11:19
thing I had in here was there are only in here for like, three months, I think, and then we got relocated for work out of state. So, yeah, it was just like, but I had to deal with a lot of them to be in the state and trying to still maintain the property. And then weren't over going forward clients. And then, like, I don't mind, like, stack
Unknown Speaker 11:38
up, but they're not the trickiest ever seen. Just don't let
Unknown Speaker 11:42
anything like it crazy, like overgrown and then
Speaker 6 11:47
make sure, like, trash cans don't go out on non that's great question. We don't keep record of
Speaker 3 11:52
that. That's on the side of your Yeah, you can contact the just call the side
Unknown Speaker 11:57
of trash can,
Speaker 11 12:00
or just look out for your neighbor. What happens
Speaker 3 12:07
in terms of cosmetic issues, like paint chips, things like that. That's not something that will come and fix, but anything that's like habitable, functional so like, if your window doesn't open all the way, if your AC is off, those are things that we'll schedule. Definitely contact us immediately if something is like an emergency. So if you don't have heat in the winter, or if you don't have AC in the summer, those are emergencies. We'll get somebody out as soon as possible, within 24 hours. The other stuff y'all can schedule work order throughout folio, and we'll have somebody out in a timely manner for sure. There is a one time maintenance inspection that we do that's going to be down the line probably sometime in like the winter months. And what it's going to they're going to reach out to you, our maintenance guy. His name's Walt. He's great. He's going to, I guess we already talked about, he's going to reach out to you three weeks in advance. Let y'all set that time and allow you to kind of establish what works best for your schedule. And then he'll just come out. He'll be looking to, like, make sure that maintenance things are taken care of, like the smoke detectors have batteries, things like that. Awesome. Did y'all have any other questions, yeah, feel like it's good, yeah, yeah, the place was nice. Anything that you need?
Speaker 6 13:42
Um, phone
Speaker 12 13:48
number.
Speaker 2 14:00
We'll send you that special habit. Cool, yeah, so what were the send bylaws mailbox number. Cool, hang on in the meantime. But
Speaker 13 14:07
if anything else comes up, like in
Unknown Speaker 14:22
the up.
Speaker 3 14:41
Yeah, so our business does thrive on reviews. So she can, she'll send you over some links to like Amazon and Yelp reviews, and if y'all want to do that, we're happy to give you a $20
Unknown Speaker 14:53
gift card Google, Google and Yelp reviews.
Unknown Speaker 15:02
Perfect. Yeah. Alright, perfect, yeah,
Unknown Speaker 15:09
okay, cool, but I
Unknown Speaker 15:17
Like
Speaker 6 15:29
having deja vu they had the same exact questions as the last people I moved in here.
Transcribed by https://otter.ai