7100 Poulain: Otter AI
OVERVIEW
The conversation revolves around a tenant's feedback and concerns about their new rental property. The tenant expresses dissatisfaction with the garage space due to shelving, which limits the use of the third bay. They also discuss the need to touch up paint on an item and the absence of a toilet paper holder. The tenant inquires about visitor policies, lease extension, and appliance maintenance responsibilities. The landlord clarifies that the tenant is responsible for pest control and yard maintenance, while the landlord handles other appliances. The tenant also mentions the complexity of the pet deposit process and the need for a mailbox location.
ACTION ITEMS
[ ] Inventory all items in the home and document any pre-existing conditions.
[ ] Check if replacement toilet paper holders can be purchased separately.
[ ] Notify the landlord if the HOA issues any notices about the landscaping.
[ ] Provide a review of the rental experience.
[ ] Locate the mailbox number (111) and retrieve the mailbox keys.
[ ] Notify the landlord when returning the fiber internet equipment.
OUTLINE
Garage Space and Shelving Issues
- Speaker 1 discusses the garage space issue, mentioning that the garage is advertised as a three-car garage but is only usable for two cars due to shelving.
- Speaker 1 explains the need to repurpose the garage to accommodate a sports car, which was previously left outside due to space constraints.
- Speaker 1 highlights the importance of having a true three-car garage to avoid using a car cover, which they find tacky.
- Speaker 1 requests permission to touch up the paint on an item in the garage, which Speaker 3 agrees to, as long as the color is not changed.
Toilet Paper Holder and Functionality
- Speaker 2 mentions a missing toilet paper holder and inquires if it can be replaced.
- Speaker 3 is unsure if the holder can be bought separately and suggests checking if it is a functional issue.
- Speaker 2 confirms that the holder is missing and asks if it should be replaced.
- Speaker 3 agrees to check if the missing item affects functionality and decides to handle it accordingly.
Inventory and Deposit Concerns
- Speaker 2 emphasizes the importance of completing inventory sheets to avoid issues with the deposit.
- Speaker 3 explains that they handle functionality issues and suggests doing touch-ups if visible damage is present.
- Speaker 2 asks for tips to ensure a full deposit return, and Speaker 3 advises handling minor damages with touch-up paint.
- Speaker 1 clarifies the policy on visitor notifications, confirming that no forms are required for family visits.
Lease Terms and Appliance Responsibilities
- Speaker 2 inquires about the possibility of extending the lease beyond 12 months.
- Speaker 3 explains that month-to-month leases are not offered and a new contract would be required for extensions.
- Speaker 3 discusses the responsibility for appliance maintenance, stating that the tenant is responsible for the fridge and washer/dryer.
- Speaker 3 mentions that the owner covers other appliances and offers to send someone to replace appliances if the tenant prefers.
Pest Control and Yard Maintenance
- Speaker 3 explains that the tenant is responsible for pest control, including traps, while the owner handles yard maintenance.
- Speaker 3 mentions that the owner has already done a pest control spray and will send someone for rodent control if needed.
- Speaker 3 outlines the maintenance inspection process, which includes checking AC and heating systems.
- Speaker 2 notes the condition of the flower beds and mentions that they have not been touched in years.
Review Process and Pet Deposits
- Speaker 3 asks for a review on Google or Yelp to help their business.
- Speaker 2 expresses frustration with the pet deposit process, mentioning multiple applications and fees for each pet.
- Speaker 3 acknowledges the inconvenience and explains that the pet provider is a third party, not set up by them.
- Speaker 2 suggests taking a picture before hanging items to avoid damaging walls, which Speaker 3 agrees to.
Mailbox and Lease Decisions
- Speaker 1 asks about the mailbox location and confirms it is number 111.
- Speaker 3 provides the mailbox number and mentions that the location is close to the house.
- Speaker 1 inquires about sending back fiber internet equipment and holding mail for the owner.
- Speaker 3 confirms that they will pick up mail and explains the process for extending the lease month-to-month.
Final Clarifications and Appreciation
- Speaker 1 expresses appreciation for the information and support provided.
- Speaker 3 offers to help with any further questions and wishes the tenants a good move.
- Speaker 2 asks about the mailbox location again, and Speaker 3 confirms it is correct.
- Speaker 1 thanks Speaker 3 for the visit and explains their situation with owning another house and deciding whether to lease it.
FULL TRANSCRIPT
Unknown Speaker 0:00
If you think it will be okay,
Speaker 1 0:03
we brought two of them from the garage inside, because just just feedback for you. I'm not complaining, yeah, but it's advertised as a three car garage, and, you know, we have four cars, and he has a sports car, whatever they call it, super car was very expensive, and so we we left it there because we got to get the garage in order so that we can pull it in to that third Bay. Okay, so when they put a bunch of shelves and stuff in there, it makes it hard for us to use the third Bay, right? And so that was one of the reasons why we chose this house, is because it was a true three car three bay, where we could pull his car in and keep it out of the weather without having to have a car cover. I think that looks tackier having a car parked in the driveway with a car cover on it, for sure. So just so you know, for feedback purposes, I know a lot of people would think that shelving was great, but for us, not so great, because it uses up that space in that Bay, right? So I'm repurposing, yeah, to the best that I can. So I get about the garage, but like this one, because it was in the garage was dusty and it's already painted. Do you have a problem if I touch up the paint on it?
Speaker 2 1:15
No, okay, yeah, change the color, yeah,
Unknown Speaker 1:19
but it just would look better having it inside of it, yeah?
Speaker 2 1:22
Like, very small, as long as you're not changing the actual
Speaker 3 1:26
color, yeah? Like the wood. Don't like paint the wood blacker, Yeah,
Speaker 2 1:31
makes sense. But like, the touch up aspect, that's perfectly fine throughout the house.
Speaker 3 1:38
So this one's missing the toilet paper deal. They sell those, do you know?
Speaker 2 1:44
Yeah, I'm not sure. They might actually sell them at like, Home Depot or something like that. There's a possibility.
Unknown Speaker 1:51
Yeah, I've never seen them, but I think you
Speaker 3 1:53
gotta buy the whole thing. I don't think you're buying this little pole that goes inside.
Speaker 2 1:58
Yeah, I'm not sure. I mean, is
Speaker 3 2:01
that something that you want us to replace, or is that something that you would y'all do?
Speaker 2 2:08
That's something I'll have to check on the like, the majority of stuff that we handle is functionality, and I have to check if that's functionality. To be honest, it seems that way, kind of
Speaker 3 2:20
not. I mean, we got it on one of the polls. Yeah, no,
Unknown Speaker 2:25
absolutely. Okay. So, yeah, I guess
Speaker 1 2:30
the AC for me. Okay, okay.
Speaker 3 2:34
I guess doing the inventory sheets the most important thing not just going over it. I mean, that doesn't really do any good just pointing out, yeah. I
Unknown Speaker 2:41
mean, yeah, I'm
Speaker 2 2:44
Yeah. I completely understand, like, you want to point out those things. That makes the most sense. But the best way to go about it would definitely be doing the inventory form, sending that over. We have, like, everything broken down, and then like, any sort of, like, touch ups or stuff like that. That's not typically something, that's not something that will handle, but that, if you because there, yeah, because there's a paint match, if y'all want to do some touch up stuff, you're welcome to do that. And then I just
Unknown Speaker 3:18
don't want to have any issue with getting my deposit back.
Unknown Speaker 3:20
That's the only thing that makes sense.
Speaker 3 3:24
So if there's any tips that you have for Hey, make sure you do this and this to get your full deposit back.
Unknown Speaker 3:31
Yeah, I think for them, for the most part,
Speaker 2 3:36
it's just like, when they come through, they look at like some touch up stuff, right? So if your furniture dings the walls or anything along those lines, or if you hung a picture and it has a hole, things like that, if you handle that with the touch up paint in the garage and it's not visible, yeah, then that's not something that and
Speaker 3 4:00
as long as we inventory all the previous stuff, that we won't be docked for it, correct?
Unknown Speaker 4:05
Yeah, okay, perfect.
Speaker 1 4:11
Visitors. I want to make sure I'm clear on this. When I talked to Stephanie before we signed the lease, she said, Because I was under the impression that anytime we have visitors that we have to fill out a form, that application deal and but she was like, No, yeah, so we don't, do? We have to notify you every time we have this. No, okay, okay, I just wanted to make sure
Speaker 2 4:33
no, y'all are, this is a home. You're welcome to live in it. We don't. Yeah, you
Speaker 3 4:38
read all your forms. Y'all are about as strict as you can possibly
Speaker 2 4:41
Yeah. I think the reasoning for that is to Yes, is to eliminate people taking advantage of that situation, someone actually having someone move in who's not an occupant on the lease, and things like that. But yeah, for the most part, you have family come stay with you. That's fine because I like,
Unknown Speaker 5:02
yeah, couple times a year somebody's gonna come by. Yeah,
Speaker 2 5:04
all that, yeah, that, that stuff is fine. We're not gonna check up on you. It's like, mostly on the honor system, unless, obviously there's something big, like, we send maybe a vendor out or something, and there's like, they notate that something is off, things like that.
Speaker 3 5:23
And then is there, is there any issue if we go because we're going to end up looking to purchase a home or build a home, is there going to be an issue if we go over on the 12 months and say we stay 14, 1516, months. So we have to go to a new contract, or
Speaker 2 5:45
Yeah, so you would have to sign for another year. We do not do month to month yeah and find something,
Unknown Speaker 5:57
because they can build a house in four to six
Speaker 3 5:59
months. So there's no way to do us, like even a shorter term lease, like
Unknown Speaker 6:03
we just offered the 12 month leases,
Speaker 1 6:08
serious issue, but you're just gonna have to get in gear. You can't take forever to make up your mind. He's slow to make decisions.
Speaker 2 6:16
I understand decisions. Yeah, I definitely understand. Million dollars on a home
Unknown Speaker 6:20
you want to make sure that it takes four
Unknown Speaker 6:22
just to six months. So you have six months to find
Unknown Speaker 6:24
I'm telling you right now, it ain't going to take no four to six months to build
Unknown Speaker 6:27
this house. That's what I do. So I know
Unknown Speaker 6:30
it depends on,
Speaker 3 6:31
on, on a custom home. It's going to take eight months to a year. You're going
Speaker 1 6:34
to have to not be so picky. I'm very picky. You're going to
Speaker 2 6:38
have to cool. So in regards to appliances, so the fridge and the washer dryer are things that, if there was an issue, y'all would be responsible for. So we would send out somebody to, like, fix it, if it's like, a small cost, something like that, then that vendor or that charge will go to y'all, all the other appliances in the house are covered. So if you're stove or anything like that, it's just typically the issues that happen with the fridge and washer and dryer are user associated. So that's why we set it up that way. If the if something were to happen and it was an expense that you didn't want to pay. We can send somebody out to pull that out, and y'all can put your own
Unknown Speaker 7:25
appliance in.
Speaker 2 7:32
In regards to pest control, y'all are responsible for pest control. We did do like a spray around the house for bugs and things like that. Also with rodents, we'll send somebody out. There's has not been a report, or any rodents on site, anything like that. Just kind of have to do the same spiel with everybody. But y'all would be responsible for traps, and that would be it. Yard maintenance is taken care of by your owner. I already kind of went over that it's in yells lease. So if you have any questions, we kind of went over cosmetic issues as well. We won't come out to touch up cosmetic issues, anything functional. We will send somebody out four and then there's a maintenance inspection. So the we have a maintenance guy who's going to schedule with you about three weeks out, this will happen probably sometime in the winter, where he's going to schedule come out, check on maintenance, things like AC heater, yeah and yeah, did y'all that's kind of all that I have just kind of got to run through that spiel. No.
Unknown Speaker 8:38
Sounds good. No questions.
Speaker 3 8:41
I hear what you're saying with the you know, they do this, whatever annual, biannual for the flower beds, but I don't think anybody's touched them in like years, to be honest. And I don't really care, because it's a lease on but just so you're aware, like they have pots out here that had look like, yeah, just soil that's four or five years old to be, or you can just look
Unknown Speaker 9:07
out, yeah, and it's
Speaker 3 9:10
like that around the whole house, which is fine, but yeah, I
Speaker 2 9:15
mean, I'll definitely check and see kind of What when they're gonna come out for the first time with, like, flower buds and stuff, yeah, and kind of see that range. But we, I guess we haven't been docked by the HOA as we've, like, been selling the home, so at this point, I don't think it's an issue.
Speaker 1 9:40
But if we were to get a notice on the door or something, just let you
Speaker 2 9:43
know. Yeah, absolutely. And then y'all will have lost pines, or you have lost pines contact information, and you can just kind of let them know that that's something that needs to be taken care of. Okay, cool. Sounds good, awesome. So we, our business does kind of thrive on reviews. So I can send over a review, and y'all would do like a Google or Yelp review. Kind of of your experience moving in things like that, and
Speaker 3 10:16
for I think y'all are good. I just it was, it was kind of overwhelming trying to sign up, because I'm like, Holy Toledo, like the level of, you know, separate applicants, and then you get separate charges, and then $2,000 worth of pet deposits, and then you gotta go fill out a, you know, Application for each animal with all their, I mean, the vet records. And it was ridiculous, micro chip dates and I mean, and I get it, and I can appreciate because if I was leasing my house out, a thorough investigation, you know, is necessary. But it was like, Holy crap. Yeah,
Speaker 2 10:55
it is unfortunate that we use a third party pet provider. So none of that is something that we set up. We're it's through the and it's annoying because
Speaker 3 11:05
they make you do a separate application for every dog with different fees for each one and separate fees for each person. It's just like we're married, and why can't we just do one application for a dog? But is what it is. Completely understand ways of making money, but yeah,
Speaker 2 11:22
absolutely. Well, if y'all don't have any more questions, I'll get out of your hair. Yeah, sounds good. So awesome. Happy to hear it all right, y'all have a great rest of your move and let me know if y'all need anything. Okay,
Speaker 3 11:36
we do. You know where the mailbox was. Oh, yeah.
Speaker 1 11:43
Let me check, because we have a I mean, I can just go coming that. I need to ship back our fiber Internet stuff from our old house. I've got to ship it back so we don't get charged for it, and they're mailing the label here. And then if we get mail and stuff for the owner, do we just hold on to it and send you a message and let you know, and then,
Unknown Speaker 12:06
yeah, and then we will come pick it up. Okay,
Unknown Speaker 12:09
so there's never an exception on,
Speaker 3 12:13
on, extending out a lease month to month after.
Unknown Speaker 12:17
No, that's such
Speaker 3 12:22
a just don't want to rush into making a decision, a permanent decision,
Speaker 1 12:29
then you either have to decide to stay here for two years, or
Unknown Speaker 12:33
you gotta. We might have to
Speaker 4 12:37
say we can find something that's two more times. No, no,
Unknown Speaker 12:43
it's a headache. No, it's a nightmare.
Unknown Speaker 12:46
It is not ideal. No,
Unknown Speaker 12:54
oh, yeah, I guess we just need to put this in, namely, like this huge just
Unknown Speaker 12:58
take a picture of it before you hang the picture up.
Speaker 1 13:03
But I mean that one is probably going to get fixed anyway when we pull the picture down.
Speaker 2 13:08
So your mailbox number is 111 and I'm guessing
Unknown Speaker 13:14
Jake that these are mailbox
Speaker 2 13:18
teeth. Yes, they should be. They should I've been in the drawer with your right here, I believe. So, yeah, they should have been in the drawer.
Speaker 1 13:25
Yeah, they were right over there, yeah, or that's where I saw them. And I think you have one, right? Yeah, yeah. So this is the other One. So 111
Unknown Speaker 13:38
is correct. I
Unknown Speaker 14:05
No, do that get back? Do
Speaker 2 14:20
Yes. Okay, and the location I can kind of check, but I don't. We weren't provided the mailbox location. So it's pretty it's going to be close. Yeah, it'll be a pretty close clusters. Find it. We just didn't know if you knew. Yeah, if I did not, I would absolutely let you know. But we, we don't have the record of that. Okay, awesome worries.
Speaker 1 14:47
I appreciate you stopping by, yeah, for sure. Appreciate you answering all my emails and stuff for sure. Yeah. But leasing is new for us, because we've just always owned and so it's different, plus we have our house still that we have. We're trying to decide we want to lease it or, yeah, do you see that? Yeah,
Unknown Speaker 15:10
that's a bird, I guess.
Unknown Speaker 15:11
Yeah, I think there's swallows,
Unknown Speaker 15:17
all right? Well, I hope you all enjoy the home. Thank you. We appreciate it.
Unknown Speaker 15:20
You have a good day. Yeah? You as well.
Transcribed by https://otter.ai