9400 Menchaca Unit A: Otter AI
OVERVIEW
The conversation involves a property management discussion between tenants and a representative from the new management company. The representative, Jake, explains the new process for maintenance requests, emphasizing the use of a portal for submitting issues. The tenants, who have been self-managing minor repairs for a decade, discuss specific maintenance needs such as tree trimming, outlet replacements, and the handling of late fees. Jake assures the tenants that he will handle the initial requests and that future issues should be reported through the portal. The tenants also inquire about lease renewal procedures.
ACTION ITEMS
[ ] Submit maintenance requests through the portal for the tree trimming and outlet replacement.
[ ] Provide an extension for the lease renewal process.
[ ] Trim the tree in the front yard that has new growth.
[ ] Replace the two electrical outlets that are not functioning properly.
OUTLINE
Introduction and Initial Greetings
- Unknown Speaker greets Michelle and Jake, expressing pleasantries and setting a friendly tone for the meeting.
- Speaker 4 mentions needing to take a few pictures, which is agreed upon by the other participants.
- Speaker 1 informs that they will wake up the roommate if needed, ensuring cooperation from everyone present.
- Multiple speakers exchange greetings and express readiness to assist with any needs.
Discussion on Gmail and Proton App
- Speaker 1 discusses the concept of using a Gmail account to filter emails through Proton, an app mentioned by Speaker 4.
- Speaker 2 and Speaker 3 briefly discuss personal details, including the involvement of Speaker 3's wife.
- Speaker 4 confirms the need for photos of the garage and water heater, with Speaker 3 offering to wake up someone sleeping in the garage.
- Speaker 4 takes photos of the equipment and confirms the need for additional photos in specific areas.
Maintenance and Repair Arrangements
- Speaker 3 explains the previous maintenance arrangement where they fixed issues and sent receipts to Steve, requesting clarification on the new process.
- Speaker 4 advises submitting maintenance requests through the portal and promises to follow up on specific issues like tree trimming and outlet replacements.
- Speaker 3 details the need to remove dead wood from a tree and mentions ad hoc replacements of outlets over the years.
- Speaker 4 confirms that future maintenance requests should be handled through the portal and offers to take photos of the problematic outlets.
Handling Maintenance Requests and Late Fees
- Speaker 4 reiterates the importance of using the portal for maintenance requests to ensure proper handling and fresh start for the property.
- Speaker 3 inquires about the process for handling late fees, expressing curiosity about the policy.
- Speaker 4 explains that late fees will be in accordance with the current lease, with no changes expected unless otherwise notified.
- Speaker 3 confirms that they have auto pay set up and discusses the flexibility in payment dates, which aligns with the lease terms.
Lease Renewal and Final Remarks
- Speaker 3 asks about the procedure for lease renewal, seeking clarification on the process.
- Speaker 4 explains that they will send an extension for lease renewal, which will need to be read and signed by the tenants.
- The meeting concludes with mutual thanks and assurances that the new management will handle maintenance and lease-related issues effectively.
FULL TRANSCRIPT
Unknown Speaker 0:17
Hi. Michelle, Hi. How's it going? Jake? Michelle, nice to meet you.
Unknown Speaker 0:23
How are you doing? Good?
Speaker 1 0:26
Awesome. So, yeah, I just need to come in and take a couple pictures, if that's okay. Awesome.
Speaker 2 0:31
Help. So when you start to go back there, let us know we'll wake up the roommate. Okay, perfect.
Unknown Speaker 0:36
Hey, how's it going? Jake, nice to meet you. Nice to meet you. Let
Unknown Speaker 0:41
us know if you need anything. Okay, perfect. JC,
Unknown Speaker 0:53
so that's an
Speaker 2 0:59
interesting concept that you can stay with your Gmail account with so it filters it through your Gmail to the what's it called? Again, proton. Where'd you find this app when you're actively
Unknown Speaker 1:18
researching? Yes, free data track, income.
Speaker 3 1:22
I Yeah,
Speaker 4 1:26
your personal details, which would be beneficial if your wife is on the same
Speaker 1 1:47
I think I just need a picture of like the garage. Yeah, garage water heater.
Speaker 4 1:55
The water heater is here, and then the garage is in there. There's somebody sleeping. I'm happy to wake them up if you need them. Okay, photos of it. That's the equipment, 1987
Unknown Speaker 2:12
great,
Unknown Speaker 2:13
because you're for water heaters, apparently.
Speaker 1 2:16
Yeah, I'll go ahead and take these, and then I'll take those last you'll need a photos in here? Yeah, they're gonna take photos here
Speaker 1 2:42
today. While we wait for him, Did y'all have any questions about anything? Or
Speaker 4 3:04
Yeah, I suppose. So as far as maintenance goes, we've been here about a decade. Our previous arrangements was such that if anything went wrong, I would fix it and send Steve the receipts and would just pay rent, less the amount of receipts. Okay, I imagine that is probably not how you all would prefer it
Speaker 1 3:27
on that correct. Yeah, yeah. So just submit your maintenance request through the portal. Okay,
Speaker 4 3:32
so there are a handful of them. The other component of that agreement was essentially, he left rent where it was, and we didn't ask for a whole lot. Made any plans. So just as an immediate example, I took out a lot of the dead wood from the tree out front here, from the freezes over recent years. There's a whole bunch of new growth that just this year, has just taken off over where we park, where we where we park the cars now, so that all needs to come down. Typically I would take the pole out, the pole saw and do it myself, which I'm inclined to do, because it needs to be done in post pace. Is this something that I should be getting in touch with? You all about to send somebody out to clear the way? So, yeah,
Speaker 1 4:19
let me definitely check with that, and I'll get back to you in regards to that type of stuff, but I'll make a note of it, and we'll make sure to reach out to you as soon as possible, definitely this week. Okay,
Speaker 4 4:34
and then there are two, and this has been sort of ongoing over the over the decade, there are two outlets that need to be replaced, just because the top one won't hold a plug anymore, the plugs will kind of set out of it, which is dangerous.
Speaker 1 4:52
Yeah, if you'll show me, I can definitely take pictures of those as well. I
Unknown Speaker 5:03
three, it's
Speaker 3 5:10
this one, yeah, okay,
Unknown Speaker 5:17
I suspect it is this one. I yeah,
Speaker 4 5:28
those are just the two most recent that I'm aware of. Okay, again, I've sort of ad hoc been replacing them up for years. A lot of them have been done. Those are the only two things that come to mind now and again, I typically would just go buy a couple outlets and place them and send Steve the bill. You all would prefer that these be handled through,
Speaker 1 5:49
yeah, as far as I know, that's kind of the direction that we go, is that you'll schedule that those kind of maintenance things, because we're coming in, we're taking over. We want to make sure that these items are like, accommodated for you. Okay, all right, cool. And if I guess the last thing is just to get that photo of the back room, Hey, John, Jake, and
Speaker 4 6:17
take a couple photos. I he's he's coming in to take photos.
Speaker 1 6:40
Thanks. Hey guys didn't doing good. Sorry to wake you.
Unknown Speaker 6:50
All right. How's it you're good to go back.
Speaker 1 7:00
Awesome. Thank you all very much. If you all don't have any more questions for me, I'll get out of your hair and we'll make sure to kind of get those accommodated, and I'll definitely ask about the tree stuff. Okay, all right, cool.
Speaker 4 7:14
Yeah, I'm ready to do and get it done as soon as possible. Is it helpful to put in requests? Or will you handle it for at
Speaker 1 7:21
this point, I'll go ahead and handle it. I'll make sure that we're like, the reason I came out here is because we want to, like, have a fresh start, right and make sure that everything's right for y'all. So I'll go ahead and put in those requests, and then moving forward, if things like this arise, those will be best handled by you putting them all right, yeah, absolutely. Have a great rest. Coj, did you
Unknown Speaker 7:49
want to ask about how the late fees work? Oh,
Speaker 4 7:52
yes, just out of curiosity, I didn't find anything about it. Do you know what? So, Steve, we don't we rarely pay late. But Steve just, I don't know if Steve would have noticed if we didn't pay at all. But do you know there was always kind of a wide breadth there for what day? You know, whenever the first paycheck came is when we cut the check for, okay, rent. Do you know? I mean, I know it's due on the first I think we've got auto pay set up. What is it? What do late fees look like? So
Speaker 1 8:20
I think the late fees are still in accordance with y'all lease, so we there's not a new signed lease, correct? So like, the late fees would be in accordance with what stated on your lease worth. Yeah, we're not changing what's stated on your lease. We're just taking over the property management our what ours is due is on the fifth, but if you're paying on the first like that works. Just
Unknown Speaker 8:46
yeah, we Steve's was the fifth too. Okay, cool.
Speaker 4 8:53
And then as far as leases, when is that? What's the procedure?
Speaker 1 8:59
So when it comes down to like, Y'all, like the lease date, then we'll send you, like, an extension so to renew, and then you'll read through and sign that sounds like a plan. Thank you. All right, have a good day. Yeah, y'all as well. Thanks. You.
Transcribed by https://otter.ai