2301 Bluebonnet Ln Unit-1: Otter AI

https://otter.ai/u/p5nKmr2lw6ZRwMFkiFr8Y7fOTRo?view=summary

OVERVIEW

Paige and her husband are new tenants in a three-story California-style home, having moved from Colorado. They discussed various maintenance issues, including a malfunctioning fan, blinds that open from the top, and a need to replace the air filter. The landlord clarified that functional repairs would be handled, but cosmetic issues would not. They also addressed the responsibility for appliances, pest control, and rent payments, noting a prorated rent issue from the previous management. The landlord assured them of a one-time maintenance inspection and provided instructions on submitting work orders through the portal.

ACTION ITEMS

[ ] @Jake Howdeshell - Check on the mailbox key and whether it is the same as the previous tenant's.

[ ] @Jake Howdeshell - Confirm the details about the rent prorating and any outstanding amounts owed.

[ ] @Jake Howdeshell - Coordinate the initial pest control spray for the property.

OUTLINE

Moving into a new apartment, maintenance issues, and how to use blinds.

Apartment maintenance, rent, and pest control.

FULL TRANSCRIPT

Speaker 1 0:00

Hi, that's okay. It's so nice to me. He's like, I'm just pretending this guy, I'm protecting anyone. And he's like, making friends. Yeah? Hello, first night. Awesome. How's y'all moving? Yeah, we, we stayed here for the first time last night. Our pod doesn't come until the fifth so it's like, very empty, very bare, yeah, very barren. I'm Paige, by

Unknown Speaker 0:43

the way, Jake, nice to meet you. My husband's up there.

Speaker 1 0:45

That's Kirby. Hello, Kirby, but happy to be working with you. Yeah, absolutely.

Speaker 2 0:51

I hope that your move wasn't too stressful from Colorado, right?

Speaker 1 0:56

Yeah, no, it wasn't. It wasn't that at all. We got it done. Yeah, this

Unknown Speaker 1:01

is a fantastic place.

Speaker 1 1:03

Oh, yeah, I know we signed it without seeing it. My sister lives like four minutes away, so she came and looked at it, but I hadn't seen it until like three days ago.

Speaker 2 1:11

Yeah, it's very cool. It's got the very California style with the deck on top,

Speaker 1 1:16

yeah, yeah. And there's a lot of space, which is really nice, definitely. So three

Speaker 2 1:21

stories, yeah, totally. Um, did you have any questions for me regarding anything? I

Speaker 1 1:27

kind of have a list of things. Yeah, absolutely. And I know that this isn't like a walk through of like, you know, things that are wrong, but more just like, I flagged some things that I want to address. And I don't know, like if, because I haven't looked at, like, any agreement for you guys, like, I don't know, like, what I submit to, like, the portal and what like counts as something that, like, you know, a maintenance crew would come out and fix like, on the landlord's behalf, versus like, what we would want to do, yeah,

Speaker 2 1:56

mostly the things that we'll handle is functional. So if it's not, if it's like a door that's not closing properly, like a window that's not opening properly, any sort of functional, like mechanical, moving thing that you have, but like, touch ups and stuff like that, aren't really things that we

Unknown Speaker 2:13

covered. What about like, light bulbs?

Speaker 2 2:16

So I'm not I think that might be something that we covered, because specifically with this place, I don't know if we got in and were able to, like, handle something,

Speaker 1 2:29

yeah, so quick. Yeah. I know girls, maintenance guy did come by and do some things, but I don't know if he, like, came in and, like, walked around and looked at anything else that wasn't like flagged previously, if that makes sense, there's just like a few. There's really one light that I just can't really see, but I can just kind of walk you through, and I'll

Unknown Speaker 2:58

definitely take some notes.

Speaker 1 3:00

Okay, cool. Well, nothing's wrong down here at all. I did have a question. I don't know if you know this or no answer to this, the mailbox. P, do you know I haven't tried, but is it the same p as this?

Speaker 2 3:15

I'm not sure there's a possibility, but typically, like, we'll tell whoever was the previous resident to leave it in the drawer closest. Yeah, and if there wasn't anything in the drawer, we can definitely check. But I think you might check if it's the same key, but a lot of times I would imagine it's different, yeah, and it might be in one of these drawers if you haven't checked. Hey, how's it going? I'm Jake, yeah.

Speaker 1 4:00

Okay, yeah, okay, yeah, I don't think we have the mailbox key.

Unknown Speaker 4:11

Okay, I'll note that

Speaker 1 4:14

one other thing again, just like really came in yesterday, but the filter says that it needs to be replaced. Sorry. You.

Speaker 1 6:59

My room is like complete, like, you might as well even turn a light on.

Speaker 1 7:11

So that's like the full that's it all the way on, which is wild to me, but that's for the fan, interesting,

Unknown Speaker 7:21

which that, like, typically,

Unknown Speaker 7:26

this master,

Speaker 1 7:32

like, it just doesn't really do anything. It looks like somebody like, I think just maybe put the rotten bowl in or something, but that's pretty much it.

Speaker 1 8:01

Okay. I have my last thing. This isn't anything wrong, but I've been cool that the blinds in here are funky, that they open from the top and the bottom. And my mom, my mom, has been the one that's been around, like talking to other people. She was like, yeah, they said that. They'll teach you how to use them.

Unknown Speaker 8:22

Do you know how to use them? That's

Speaker 2 8:24

a fantastic so

Unknown Speaker 8:27

like question,

Speaker 1 8:30

I can't I got them down, but I can't get them to stay back up.

Unknown Speaker 8:39

But they also apparently open from

Speaker 1 8:43

the top, so like you can, like they can go down like this and like, Be Happy You.

Speaker 1 11:00

There's a few cosmetic things, guys,

Speaker 2 11:07

yeah, the cosmetic stuff we don't handle, yeah, that is not a problem. And then a couple of things I have to run through on my spiel, yes, oh, sorry, I just kind of like bolded, yeah? No, it's all good. I mean, I want y'all to get all of your like grievances out of the way, kind of what, yeah, you need changed, or anything like that. And then I run through my quick spiel. And then if you have any questions or anything about that, so y'all know where the air filter is. I saw

Unknown Speaker 11:38

the the extra ones in the laundry,

Speaker 2 11:41

yeah. So the the actual unit is, like, up on this side, yeah. And then you just, like, right below it is where the filter goes. Oh. You mean, like,

Speaker 2 11:59

investing, yeah, oh yeah, okay, cool. So you just move those, pull that guy out, flip the air filter. How often? So it's typically because y'all have an animal probably, like between 60 and 90 days. It's typically 90 days. But like with, I mean, dogs, not as bad, especially like a short hair job, yeah? Like a Collier, like a cat, yeah,

Speaker 1 12:22

yeah. We haven't had central air conditioning in a long time. So, I mean, our place in Denver the past like, few years, it was like in the hundreds in the summer, and no air conditioning, and we are just like, that sounds miserable, yeah. Everyone has, like, window units, but it doesn't, I mean, you can't even try to crank it enough to, yeah, cool your house down.

Speaker 2 12:48

And then your electrical panel, I believe, is in your garage, correct? Awesome. And then appliances, so your fridge, washer, dryer, are things that we don't provide, like or we don't cover with fixing. So we'll send somebody out, but it would be on y'all expense in order to fix those. But every other appliance in the building would be covered by the owner, so like the microwave oven, things like that, those are covered, but just the fridge, washer dry. So if those end up having an issue, we would send somebody out. They would like provide a quote. And if it was like too exponentially high, which is not going to happen, we give you all like good appliances to start out with. This is just something we have to say. But if it's like exponentially high, then we can pull the like unit out and you can put your own in for the time being, or something like that, because we don't want you to, like, sink your money into other people's appliances, right? Okay, cool. And then y'all are responsible for the pest control. So there is like a complimentary spray beforehand, but pest control moving forward is on y'all. There's no, like, indication of any rodents or anything in the building. But if there were a rodent issue, then we would send somebody out on the owner's expense in order to do, like, the initial, yeah, the initial, like, catching and stuff, but like traps and things would be at y'all experience, because

Speaker 1 14:17

this was like a quick, like, flip over to you guys from the old Property Management Group. Have y'all done the initial pest spray?

Unknown Speaker 14:25

I can check on that. Okay? Just,

Speaker 1 14:29

I feel like, because this was, like, a weird, you know, yeah, good situation. There could be a few things. So just, like, for sure, trying to be diligent, and

Speaker 2 14:40

then y'all don't have a yard, but yeah, so and then the like cosmetic issues, those aren't things that will come and touch up, but anything functional. So if something functional breaks, y'all can handle that through out folio. So you'll submit a work order throughout folio, and then we'll have somebody out in a reasonable amount of time, there's going to be a one time maintenance inspection that's probably going to be closer to, like, the winter. So our maintenance guy will coordinate that with y'all. He'll let you know about three weeks out, it'll be like, Y'all convenient time, and then he'll come out and he'll check things like air filters, smoke detectors, things like that awesome. And then if y'all have any additional questions for me, maybe it's just

Speaker 3 15:29

like, I know rents coming up to tomorrow, I think, or today we I know y'all were trying to work out like what we had paid to the other

Speaker 2 15:39

folks. So rent is like, I think technically due on the fifth and yeah, so we, I'm not specifically in charge of that, but what I was directed is hold off on things Yeah, until that's figured out. Because it's like, yeah, it's like a coordination between the previous and us in regards to, like, what was covered and things like that. The way that the system is handling it right now is just in accordance to like, oh, they haven't paid at a fee. Oh, they haven't paid out of fee, right? Which obviously, like, Y'all just moved into the property,

Speaker 1 16:19

right? So yeah, and we, we were like, Yeah, we

Speaker 3 16:22

just don't want to get in trouble. Yeah,

Speaker 2 16:26

no, I completely agree. And like, that's I'm gonna, I'll triple check when I get back to the office, I'll confirm. And like, I'll send the email in regards to, like, the items that you touched on, yeah. And I'll also let you know, hey, like, this is what I've heard. Or, like, we're still waiting. Yeah,

Speaker 1 16:46

because, like, I don't know how y'all Well, Jared never really gave me an answer about the prorated rate. But, like, technically, our lease started May 15, but when my mom came to get, like, the keys and everything, it was like, beyond not moving ready, like things were still here from other tenants. And so we had asked for, like, a rent adjustment for that prorated time. But then the way that they did their lease was like you paid, even if you had, like a pro rated amount, like if your lease started on the 15th, on the 15th, you owed, like your first full month rent. So we've already technically paid for, like, May. If we owed anything else, it would be that prorated amount. Like, when I was looking at the system,

Speaker 3 17:29

they had, like, a prorated in the lease we originally signed, you're right, like, you pay the whole deposit, whatever it was first full months, and then I think our second month was gonna be that prorated amount, yeah, be back to

Speaker 1 17:46

the full amount. Yeah, yeah. I'm hoping that they just like mix that prorated amount, because it just seems really stupid, but I'm doing

Speaker 2 17:56

what I can. Yeah, absolutely. Well, I'll put a note.

Unknown Speaker 18:01

So check on.

Speaker 1 18:09

I just, I get, I am usually very easygoing, but like, just when somebody's like, telling you to pay rent and it's like, expensive and it's like, fully not ready. I was just like, I feel like they're taking advantage of me. This isn't you guys, because y'all for sure, the other management company. But I feel like they knew that we weren't actually moving in on the 15th, and so they weren't as like, they knew we were going to be here a little bit later because we were coming from Colorado. And I feel like they just like, didn't do what they should have

Unknown Speaker 18:38

done, yeah, which is quite inconvenient. And yeah,

Speaker 1 18:40

now I was working with you guys. He was like, he called me and he was like, I'm so fucking pissed off. I'm really sorry.

Speaker 2 18:50

Yeah, it's never fun when you the people that you thought are gonna do a good job for you. Totally

Speaker 1 18:54

Yeah, I felt worse for him and for me, I was just like, being annoying. But,

Speaker 2 19:00

yeah, awesome. So if there's not anything else,

Unknown Speaker 19:05

I'll get out of your hair. Yeah, let us know

Unknown Speaker 19:09

absolutely. Yeah, thank you.

Unknown Speaker 19:10

Sounds good. Have a good one you.

Speaker 2 19:20

Today I'm gonna take the lock box off your door, cool and then the others. Is not mine. So,

Unknown Speaker 19:38

yeah, I don't specifically know

Unknown Speaker 19:42

sounds good. I

Transcribed by https://otter.ai