2301 Bluebonnet #1 - Ottor AI

2301 Bluebonnet Unit #1 <> Treaty Oak PM Onsite visit - meeting tenant's mom

Transcript

Action Items

• [ ] @Alysia Conway - Take pictures of the red hand shelf in the downstairs bathroom and send to the owner.
• [ ] Call Jared to let him know about the transition plan.
• [ ] Schedule a tenant onboarding walkthrough with the tenant.
• [ ] Provide the tenant portal and onboarding information to the tenant.
• [ ] Follow up with H&H Express for Coach Shire again.
• [ ] Communicate with the owner about the HVAC system and potential replacement.

Outline

Discussion on Property Management and Tenant Issues

• Speaker 1 mentions confusion about whether the previous owners or tenants left certain items, indicating uncertainty about ownership.
• Speaker 2 suggests that the tenant has not filled out the inventory and condition form yet, indicating a need for documentation.
• Speaker 1 mentions that another person videoed everything, and the tenant submitted the video to another company, indicating some initial steps taken.
• Speaker 2 outlines the process of sending a list of items to the property manager and the steps to be taken if the tenant moves out, including holding the security deposit and becoming the point of contact.

Property Maintenance and Fixtures

• Speaker 2 discusses the reliability of certain fixtures, such as Honeywell, and the need to create a baseline for tenant expectations to reduce work orders.
• Speaker 2 mentions issues with Nest thermostats, which lost power, causing frustration for tenants.
• Speaker 3 and Speaker 4 discuss the removal of items like nails and the use of compressed air to free stuck items.
• Speaker 2 talks about the tenant's request to remove a tree obstructing a window, indicating ongoing maintenance issues.

Tenant Onboarding and Work Orders

• Speaker 2 mentions the need for a welcome walkthrough with Paige to show the tenant how to use the home's functionality.
• Speaker 2 discusses the possibility of the tenant submitting a work order to have items removed, depending on the owner's approval.
• Speaker 2 and Speaker 4 discuss the condition of the property, including the presence of nails and the need for minor repairs.
• Speaker 2 plans to communicate with the owner about outstanding issues, such as a ripped hand shelf and paint in the garage.

Property Condition and Repairs

• Speaker 2 and Speaker 4 discuss the condition of the AC unit and the need to test breakers to resolve power issues.
• Speaker 2 plans to brief Walter on outstanding issues and coordinate with Paige and Jared for a smooth transition.
• Speaker 2 outlines the process of onboarding new tenants, including sending a tenant portal and offering information.
• Speaker 2 and Speaker 4 discuss the need for minor repairs, such as touch-ups and cleaning blinds, to prepare the property for new tenants.

Finalizing Property Management Details

• Speaker 2 plans to take pictures of outstanding issues, such as the ripped hand shelf and entryway, to communicate with the owner.
• Speaker 2 and Speaker 4 discuss the removal of items like hand shapes and the need for careful handling.
• Speaker 2 mentions the need to communicate with Jared about the onboarding process and the transition period.
• Speaker 2 and Speaker 4 discuss the need for minor repairs, such as fixing door stops and sink pop-ups, to prepare the property for new tenants.

AC Unit and Septic System Issues

• Speaker 2 discusses the condition of the AC unit and the need for a large system replacement if there is an evaporator coil leak.
• Speaker 2 mentions the difficulty in finding 410A refrigerant and the need to piece together old systems.
• Speaker 2 plans to communicate with the owner about the large system replacement and the potential costs involved.
• Speaker 2 and Speaker 4 discuss the need for ongoing maintenance and the challenges of working with outdated systems.