Appliance WO Email Template
HOW TO PROCESS WORK ORDERS PERTAINING TO APPLIANCES:
- Fridge, Washing Machine, Dryer Work Orders:
If we receive a work order for a fridge, washing machine or dryer please email Stephanie asking if the appliance is covered under the lease. If the appliance repair is not under warranty, you will send the below template email to the resident.
Follow up template to tenant :
Good afternoon (Tenant Name) -
Thank you for submitting a service request #(XXXX) for the (appliance) Please note the (appliance) repairs/ replacements are not covered in your lease. We'd be happy to provide you with our appliance vendors' contact information. If you proceed with this option you will need to coordinate & remit payment directly to the vendor.
Apple Appliance:
(512) 662-0097
If you'd rather provide your own (appliance), we can schedule the owner's (appliance) removal from the dwelling. Please let us know which option works best for you. If you have any further questions, please let us know.
Best Regards,
EMAIL SIGNATURE
Refer to TOP Appliance Addendum Page 17: HERE